The lovely people here absolutely made our trip in Vietnam! The staff are exceptional and incredibly friendly. Vietnam Air lost our luggage and the wonderful team at Hanoi Elegance Ruby followed up with them on our behalf to locate our luggage and then stored it for us while we were on our way to Halong Bay. The rooms are clean and modern and because the hotel is quite small, they know everyone’s names and really take the time to get to know you and provide an exceptional service. The hotel is right in the hustle and bustle of the city centre but it is so quiet in the room you forget that you’re in the heart of Hanoi! We were upgraded to a suite upon arrival, it is very spacious so would recommend staying in one of these if you can! Unfortunately our cruise was cancelled (see my review on Paradise cruises) but the hotel staff kindly found us a room despite the last minute booking and were so honest in that they offered us a very reasonable rate even though they could have so easily capitalised on two desperate tourists! We stayed in a ‘standard’ room and this was just as good as the suite albeit a little less spacious and more ‘cosy’. For the other nights that we had originally planned to be on the cruise, the Hanoi Elegance Ruby team found us a room at their sister hotel “Hanoi Elegance Emerald” (see my review on this) as they were fully booked. I cannot fault the team here at all and it’s some of the best customer service I’ve ever received (even in my 5 star hotel experiences!) they were so willing to help and sorted everything out for us in an otherwise stressful situation. I HIGHLY recommend staying here, you will not regret it!
- Official Description (provided by the hotel):
- Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more less
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- Also Known As:
- Hanoi Elegance Ruby Hotel Hanoi
- Elegance 4 Hotel Hanoi
- Elegance 4 Hanoi