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“Second time there....” 3 of 5 bubbles
Review of Hanoi Serenity Hotel

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Hanoi Serenity Hotel
Ranked #70 of 563 Hanoi B&B and Inns
LYON
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Second time there....”
3 of 5 bubbles Reviewed 31 March 2013

Yes i have stayed twice at this hotel in 2011 and 2012 (2 weeks each stay). The rooms are starting to get old, a bit of refurbishing would be welcomed. The is no lift in the hotel and many floors! Wifi is weak but free. Windows do not close properly, but during the night it is quiet. Breakfast is included, the price being cheap don't expect much distraction: bread with jam, pho, omelette and banana fritter. They organise tours to Ha long Bay, we have tried the boat they work with, it is very good. High class bedroom with air con and private balcony. My son slept under the moon.

  • Stayed June 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank franck69890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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531 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Corvallis, Oregon
1 review
5 of 5 bubbles Reviewed 28 March 2013

I just spent 2 nights at the Serenity Hotel in Hanoi (No1B Cua Dong in the old quarter). Folks were very helpful. Breakfast was good and coffee and tea always available. They made some travel reservations for us and that turned out well also. We left some luggage there and they were happy to let us use their lobby as we waited to get to the airport. Highly recommend these folks.

  • Stayed March 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank randy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 25 March 2013

We loved to stay at the Serenity Hotel. The staff was always very friendly, the breakfast good, the room very clean, we felt at home! The pickup from the airport worked out perfectly as everything else they organised for us. We liked the location a little bit outside of the touristy streets of the old quarter. And in the same street about 50 meters away is a great Bun Cha place. We like to have a last beer before going to bed in the bar right on the corner!

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank fm201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghent, Belgium
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 March 2013

We did a Vietnam Tour from South to North in 4 weeks organized by the Manager of Serenity Hotel. An Experience we never will forget. Hotel bookings, taxi transferts, flights, excursions, everything was perfect and in our budget. The communication by mail with the staff of Serenity during our trip was great. The choice of the hotels was always good and also located close to all the sites.
We stayed several nights at Serenity Hotel in February and March this year. The staff is very friendly en helpful and spoke excellent English. We had a very clean and big room on the first floor with a bathroom, hot and cold water, a good shower. In the room there is free WIFI and even a computer. The laundry service is cheap. Breakfast was delicious and you could have thee and coffee for free the whole day long.
This hotel is good located in the center of the old town and near the Hoan Kiem Lake and other sites.
Good value for money!!! When we return one day to Hanoi, we surely will stay at Serenity Hotel.
Elise

Room Tip: Older people can choose a room on the first or second floor. The rooms are big and confortable.
See more room tips
  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Elise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aljezur, Portugal
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed 15 March 2013

We stayed at Serenity Hotel for 6 nights. First impressions were good and the staff were very sweet throughout our stay. However the room was damp and had mould on the walls. The cleaning and maintenance staff were incredibly noisy and started work very early in the morning, one morning waking us up at 6.15, testing keys in the lock of a neighbouring room. Another morning at around 8, builders were in the room next door taking the wood laminate flooring up very noisily. When we left our room we found 2 used condoms on the floor in the corridor that the builders had thrown there having found them when moving furniture. We also used their laundry service and had some very grey clothes returned to us. After long discussions with staff and phone calls with the manager who had gone home, we were told that the laundry staff would try to 'fix them' and if we were still not happy the following day, we would be compensated for the cost of replacing the clothes. The next day the clothes were returned in the same condition and we were told that it was not their fault and that we must have given them in in that state. They also pleaded with us to understand that the laundry staff get very low wages and can't afford to compensate us. We explained that the hotel pay their wages and that since we gave the clothes to the hotel, it was their responsibility to take care of them. After another long discussion we were compensated for half the cost of the clothes (only $35) and a taxi to the airport. WiFi was unreliable and slow. It was our worst hotel experience in 3 months of travelling around SE Asia.

  • Stayed March 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank NatashaandSusan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grafton, Australia
Level Contributor
114 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
5 of 5 bubbles Reviewed 10 March 2013

Stayed here after reading reviews and was taken aback at what a great place it was. Receptionist was exceptional friendly and was overly appologetic because our room wasnt ready when we arrived, we were early by the way. Made us very welcome, getting us tea and something to eat on the house I might add while we waited. She wanted to take our bags to the room when it was ready, we wouldnt let her, and we were all puffing by the time we got to our room. We were on the top floor and had to climb the steepest steps I have ever encounted and everyone was buggered by the time we got to the room, but the effort was rewarded The room was large and very clean with comfortable beds and a nice clean hot shower. We even had a computer in our room with free internet access, WOW. In a pretty good location close to all the sites. Couldnt recommend this place more highly, only downside is the steep climb to the higher levels so elderly better off on bottom floors.

Room Tip: Steep climb tothe top floors
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  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Glenita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metung, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 March 2013

My husband and I stayed at the Serenity Hotel for several nights in February this year. The staff there were welcoming, spoke excellent english and were more than accommodating of our needs (early and late check-ins etc). The friendly staff helped us arrange our train tickets and taxi transfers as well as memorable tours of Sapa and Halong Bay. We had several spotlessly clean rooms with good sized windows, hot showeres and access to free wifi in all rooms. Breakfast was delicious and the free tea and coffee all day was a lovely surprise. I could not speak more highly of this venue, great staff, clean rooms and close to all the sights. Good value for money. A special thank you to the lovely Quyen and all the wonderful staff at Serenity Hotel for making our vacation so enjoyable!!!

  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lisa a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Serenity Hotel

Property: Hanoi Serenity Hotel
Address: 1B Cua Dong Street, Hoan Kiem District, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #70 of 563 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Serenity Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
Closed for renovation as of December 28, 2009. ... more   less 
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