We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Excellent Customer Service and Comfortable Rooms” 4 of 5 bubbles
Review of Hanoi Serenity Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Hanoi Serenity Hotel
Ranked #70 of 563 Hanoi B&B and Inns
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Excellent Customer Service and Comfortable Rooms”
4 of 5 bubbles Reviewed 7 May 2013 via mobile

We stayed in their cheapest room for $16 a night. It included AC, cable with English HBO, hot water (typical SE Asian "wet bathroom"), a PC and a mini fridge. The staff is excellent and gave us a free map marked with suggested places to go. Breakfast is very good with as much coffee, tea, juice and fruit as you want and many good choices for your main dish. Our room was on the fourth floor which meant lots of stairs, so keep that in mind if that's an issue.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CaitlinK1024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

531 reviews from our community

Traveller rating
    281
    183
    44
    12
    11
See reviews for
63
244
69
17
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 30 April 2013

My family and I stayed here for only two nights but the care, help and consideration shown by the staff extended well beyond our two night stay. Our first floor room was comfortable and clean. Daily breakfast was delicious and the location of the hotel itself was wonderful (in the old quarter). Staff booked train tickets to Danang for us and kept them safe while we headed to Sapa for a few days. They also looked after some of our bags (free of charge) while we were away in Sapa. When we returned after five days they greeted us warmly, returned our bags safely, organized a taxi for us and had our ongoing train tickets to Danang ready to go! We were in a rush by this stage to catch our next train after a long delay on the train back from Sapa. Because of their wonderful organization, friendliness and help we were able to make our next train journey with 10 minutes to spare. Thanks to all the lovely staff at the Serenity! I will be telling others I know going to Hanoi that they should stay here. Great little place with amazingly helpful and friendly people running it.

  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank happyyfamilyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmedabad, India
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 23 April 2013

Had a 04 Nights stay at hotel. Very friendly and considerate staff. Good travel deals and advice for Northern Vietnam.. Most of the hotels in Old quarter have stairs only and are vertical... Nice location just 15min walk to Lake and 05 min walk to famous night market...took very good care in arranging all veg.food at all the places for our 11days trip of Northern Vietnam....

Room Tip: rooms at first and second levels are most preferred...price negotiation or discount on rack rate is...
See more room tips
  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Dfuror
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bremen, Germany
Level Contributor
77 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 bubbles Reviewed 17 April 2013

I just can underline all the positive comments about this hotel. The airport pickup worked perfectly and it saved me from all the scams you can experience with fake places and bad taxi drivers. I checked in very early, 10 am, but that was no problem. Over a welcome coffee the nice lady of the reception explained Hanoi to me, marking in their free city map all the places worth a visit including the streets with great street food. The location of Serenity Hotel in the Old Quarter near a street junction easy to find back to is just ideal to discover the most interesting part of Hanoi.

Halong Bay was on my schedule, and after I had tried to book it individually via Internet I had read some comments on Tripadvisor that people were very happy having booked through Serenity Hotel. The lady of the reception did not try to sell me a trip, but when I asked she explained the alternatives. I wanted a boat not to big, and so she recommended "Imperial Cruise" which turned out to be a perfect choice. Nice boat, beautiful cabin with a big window, hot water, AC, very good meals with a lot of seafood, fast and comfortabel bus and a good guide. I can hardly understand how they manage to do this for the 90$ I paid plus 20$ to have the whole cabin for me, being single. Great value. And I very much appreciated not to be pushed by the hotel to buy a trip.

The room was nice and spacious, I was on the fourth floor, had a great view - the window takes the whole width of the room. I did not mind to climb the steps although I am 71 but I am aware somebody less healthy or handicapped could have a problem there.

AC, WiFi , hot water, TV , everything worked perfectly, there are also some PC in the lobby and in many rooms too. I liked the bed, found the mattress perfect but I like it not too soft.

Whatever question I had, the staff were most helpful. They printed my flight ticket, when I realized the airline wanted it as a paper. And everybody smiled, greeted you friendly and was helpful as I could see when having my breakfast and some exhausted backpackers arrived.

You have a breakfast menu( included), coffee or tea as much as you like, fresh fruit like pineapple, watermelon to go with bananas which they have everyday.

A hotel which offers big value and all the hospitabilty you could possibly wish!

Room Tip: Rooms to the backside, numbers ..1 or ...2 do not have the street noise, the ..3 facing the street h...
See more room tips
  • Stayed April 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Gottfried Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oswego, New York, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 13 April 2013

HANOI SERENITY HOTEL turned out to be everything I had expected, hoped for and more!! The most incredible part of my stay (at this little gem of a hotel) was most certainly the staff!!! I literally felt like they were my family, away from home, that's how genuine and well I was treated.

The value is unbeatable, not to mention its location and proximity; in an outstanding area, close to everything you would want to see, do eat and experience.

The clientele is diverse as well which made my stay that much more enjoyable! There were Canucks, Austrians, Germans, Swedes, and others staying there and I'm sure they can attest to this review.

I have to give big ups to the company at the airport that booked my initial nights. It was one of the best recommendations I've received in a long time while traveling through Southeast Asia.

Cannot forget about the Breakfast, which is included...which was awesome. You can get your eggs or go with some traditional and deelish Pho... and the coffee is solid, I drank a lot if it! haha

I Love Vietnam, and the folks at HANOI SERENITY HOTEL really made my visit to Hanoi that much more enjoyable!!

Visit this city, stay at this hotel, I think you'll find it the most value for your money and you won't be disappointed. And I keep coming back to the people running the hotel, but they are wonderful, and that, my fellow travelers, you cannot put a price tag on...

Thank you Jenny et al, you know who you are :-) I will stay there again when I come back to Hanoi!!

  • Stayed March 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lunchbox32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Motueka, New Zealand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 9 April 2013

For 20$ a night you carnt go wrong.it was very clean in fact we to up graded.the staff were very helpful and friendly they went the extra mile to make sure we were happy.the breakfast was included and was great.yummy and filling and you got to choose what you wanted with coffee and juice and fresh fruit.best hotel we sated in in s.e.a and for a cheap rice.also right in the city close to everything

  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kylie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spain
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 8 April 2013

Just had a great stay at Serenity. The staff was amazing and so helpful. Free breakfast, wifi, lots of stairs if you're on one of the top floors, but worth it to be away from the traffic noise. The beds were comfortable and the A/C worked great, which made the room a nice escape from the chaos of the city. Would 100% recommend this hotel and plan on staying here again my next time in Hanoi.

  • Stayed April 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bitbythetravelbug_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hanoi hotels
0.2 mi away
Hanoi Serenity Hotel 2
Hanoi Serenity Hotel 2
#130 of 578 in Hanoi
4.5 of 5 bubbles 163 reviews
0.3 mi away
Serenity Villa Hotel
Serenity Villa Hotel
#54 of 578 in Hanoi
5.0 of 5 bubbles 346 reviews
2.8 mi away
Diamond Westlake Suites
Diamond Westlake Suites
#124 of 578 in Hanoi
4.5 of 5 bubbles 77 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Somerset Grand Hanoi
Somerset Grand Hanoi
#73 of 578 in Hanoi
4.5 of 5 bubbles 593 reviews
0.0 mi away
Serenity Diamond Hotel
Serenity Diamond Hotel
#24 of 563 in Hanoi
4.5 of 5 bubbles 120 reviews
0.2 mi away
Rising Dragon Estate Hotel
Show Prices
Show Prices
Show Prices

Been to Hanoi Serenity Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hanoi Serenity Hotel

Property: Hanoi Serenity Hotel
Address: 1B Cua Dong Street, Hoan Kiem District, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #70 of 563 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Serenity Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
Closed for renovation as of December 28, 2009. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Odigeo, Expedia, Booking.com, HostelWorld, Agoda, Travel Republic (UK) and Ctrip TA so you can book your Hanoi Serenity Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing