Though the staff at Hanoi Serenity were great, that's really about the only positive thing I have to say about this budget hotel. Do yourself a favor and book just down the road at Tu Linh Palace Hotel instead (look for my TA review on Tu Linh also). You might pay $5-$10 more for your room but it is worth it. We booked a "superior" double since we would be spending Christmas in this hotel and were disappointed as soon as we were shown to our room. The bedsheets were clean, but the bed was rock hard even by SE Asia standards. My husband is from India and loves a hard bed but he agreed this one was like sleeping on a piece of plywood with a sheet on top. At one point I even pulled back the sheets to see if that's what it was, but to my surprise it at least appeared to be a mattress. The room was not clean and was in a bad state of disrepair generally speaking. The curtains were dusty, there were lights that didn't work and ones without light bulbs. The bathroom had patched up holes. Our air conditioner/heater did not work. It turned on but never got hot. After freezing the first night we asked reception about it and they found that it was broken so brought us a space heater which was much appreciated and made the room bearable. The bathroom does have hot water but only for about 5 minutes. We took quick showers but inevitably whoever went second always ended up with freezing water about halfway through. Breakfast was good with several choices made to order. I would not stay In Hanoi Serenity again and I do not recommend it.
- Official Description (provided by the hotel):
- Closed for renovation as of December 28, 2009. ... more less
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