I selected Serenity Hotel after viewing the reviews at tripadvisor.com. I want to say that I have made a right choice! Good location, clean and well lit.
I booked 4 standard rooms online for 8 family members. When we reached there the first night, we got upgraded 2 rooms to Deluxe Rooms, for the same price. (Actually one should book a deluxe room for a bigger bathroom come with a tub.)
The next morning we checked out the hotel rooms to join Halong Emotion Cruise for a 2days 1nite trip. After coming back from Halong Bay, we checked in to this hotel again for another 4 nights. And this time we got upgraded 3 rooms to Deluxe Rooms, for the same price. Thanks Mr Sun, the hotel manager.
Mr Sun is very friendly and helpful. He will help you out for most of the things you need during your trip in Hanoi. For instance:-
he arranged the transport to and fro Noi Bai Airport for a lower price; he is our money changer (for a reasonable rate); he helped us to get a mini van for our day trip in Hanoi city and to book a pirvate tour to Hoa Lu-Tam Coc, with a professional tour guide, Mr Phuong, who can speak English very well.
The hotel staff are fantastic. Mr Sy always smile, so do Miss Thuy and Miss Monh. Binh is always standby to give you a helping hand (carry your stuff). We felt very comfortable and enjoyable having dinner with them (just like one family) in the hotel during our third night there. I definately recommended SERENITY HOTEL to everyone who visit Hanoi.
- Official Description (provided by the hotel):
- Closed for renovation as of December 28, 2009. ... more less
- Reservation Options:
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