We spent 2 months in Hanoi where we stay at Serenity for the whole time. First and foremost, the staff were super friendly and very helpful. Unlike dodgy staff from other hotels, the staff at serenity were always honest and gave you great advice on anything you wanted from food, sightseeing and transport. In contrast with the streets of Hanoi where one must be very careful of getting ripped off, Serenity hotel never gave me that feeling, and I guess that was the single most important thing for me- being comfortable with my belongings and feeling safe.
Other than this, the hotel has a great lounge area downstairs with unlimited free coffee and tea. It was quiet and I often spent time relaxing or browsing the internet on my laptop in the lounge, or even having a coffee with the staff. Morning breakfast was also free and Chi Nga (the cook) did a fantastic job!
At the end of my 2 months in Vietnam, I the staff at serenity basically became my family and it was such a teary departure. I felt more like a housemate than a customer by the endMore
- Free Wifi
- Breakfast included