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“Decent mid-priced business hotel”
Review of Hanoi Hotel

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Hanoi Hotel
Ranked #266 of 581 Hotels in Hanoi
Chennai
Level Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Decent mid-priced business hotel”
Reviewed 25 November 2011

My second stay at this hotel. It is not located in the old quarter of Hanoi, but is reasonably near and in a less crowded locality and about 1 km from the convention center. Check in was handled efficiently, however, I got a room in the old wing. The old wing rooms are old, small and the view is mostly of the front and the road. The TV is small, no LCD or flat-screen. (However, I stayed in the new wing during my last trip, those rooms are bigger and have a nice view of the lake). The bed was a bit hard for my taste, but I found that this is a Vietnamese standard and not restricted to this hotel.
There is free internet in the room, which worked well. The breakfast is good, with a good selection of Vietnamese and international dishes. The Chinese restaurant is excellent, one of the best I have experienced anywhere. There is a decent nightclub, a small casino and a full spa attached to the hotel. The spa is really good, great value for money. The staff are friendly and helpful, even though many of them have difficulty understanding English properly.
All in all, a decent hotel, good value for a business traveler, will definitely consider staying there again.

Room Tip: Choose the rooms in the new wing with a lake view- a bit more costly, but the rooms are newer,bigger...
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  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bat31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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126 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Singapore, Singapore
Level Contributor
100 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 28 October 2011

I really enjoyed my stay at the hotel. It was very clean and had lots of facilities in one location. The food choices were excellent and the shopping, casino and night club I'm sure would have also been excellent.

There were however some language issues, this hotel advertises the fact they speak and understand english, this was not always the case. My very limited Vietnamese didn't help!

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Messtin112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
108 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 16 September 2011

Location - Good
It is near the lake, so you get a good view if you are staying in the new wing
Nice food across the main road.
Staff / service - Average
Room - Average
The rooms in the old wing is quite run down but still reasonable. TV is abit small, old type, not LCD or LED..
Breakfast - Excellent
This is one of the best breakfasts of the 3 hotels I have stayed in Hanoi

Room Tip: If you want the view, book a room in the new wing, but it might cost slightly more.
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  • Stayed October 2010, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank PandaMoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 26 August 2011

Great rooms. Away from busy tourist areas of Hanoi. Mainly catering to business travelers and that too Chinese / Korean travelers. But if you can manage it, the staffs are great and rooms are good and good value for money. The Night Club bar is boring compared to other similar bars in Siem Reap or Manila. So don't go with much expectation to the bar. They will arrange local travel through South Pacific Travels , if you want to go to Ha Long Bay. One challenge is since this hotel is slightly away from tourist district, you may not get the tour pickup.

Room Tip: Get a Lake view room. Worth the money during the sunset
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  • Stayed August 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank OrlandoAsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 22 August 2011

As a regular guest of this hotel, I would like to give my personal views of this hotel.

Location & hotel
It is not located in the old quarter, but is near the convention centre. You needs to take taxi to everywhere.
It is a mid range business hotel, and they had 2 blocks, old and new wing, and lobby spaced is of good size.

Room & facilities
New wing room rate is higher and I always request my room facing the lake. Do not know about old wing facing as I had not stayed in this block before. Bath room fixtures had being change recently and all are in good working condition. Bed is rather hard, but it is OK to me. Bed sheet is being change everyday.
Internet were provided to me free. Maybe because I am a regular guest.
There is a food court in this hotel which operate till 3-4am in the morning, and menu are extensive. Food are rather good if you prefer Chinese.
Casino is present in this hotel, but all are electronic game machines.
Massage parlour is next door to the casino, and foot massage were very good, but price is higher than most places outside hotel.
There are night club, Chinese restaurant and swimming pool, but unable to give comment as I did not try any of them.
Morning breakfast is OK, but you will get bored after few days, especially if you are a regular.

Reception staff and bell boys are very friendly and helpful.
Overall this hotel is OK to me because if you stay in old quarter, unless you are a tourist, you would faced traffic jam in the morning and evening when you are back from work, as old quarter roads are rather narrow and most are 2 ways traffic. Also most hotels in old quarter are rather small hotel which are converted from shop houses.

Room Tip: New wing room facing lake is nice to look at early in the morning
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  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Bizworks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 June 2011

Was on a 3 days business trip to Hanoi.

PROS:
1. Clean & comfortable
2. Reasonable price
3. Decent service from staff
4. OK food
5. Large room

CONS:
1. If you get a room facing the front of the hotel, which I unfortunately did, there is a school that has assembly at around 6.30am. The assembly has a loudspeaker blaring away until 7.30am. BADDDDD....!
2. They burnt my shirt sent for a simple iron. They made it up by taking off a night, but this was an expensive Zegna!
3. The casino is slots & electronic games only - boring, seedy, small - no bigger than a few hundred square feet!
4. Spa is dated, gives you a seedy feel.
5. Breakfast is the same; mostly bad. Fresh eggs to order was the only nice thing for me.
6. No real lobby or reception area where one can meet business guests or have a small discussion.
7. Room & hotel decor is very dated. Felt like the 80's!!
8. Curtains in room don't black out the light... Irritating cracks at the ends meeting the wall. That and the school just killed me!
9. The lake is a dirty water tank.
10. No English breakfast tea anywhere... carry your own bags or drink Chinese tea.
11. No WiFi... Ethernet on desk. Worked fine first day, but my VPN had issues every other day!

Ask for the new wing, facing lake if you can.

Room Tip: Stay away from the front facing the school!
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  • Stayed May 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank supermehra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prague
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 January 2011

Don't take this wrong. Hanoi hotel is not bad. It is quite good business hotel in Hanoi. But there are definitely better hotel - specially the boutique ones - for much better price. The problem is your Vietnamese customers and state itself expect you to stay in one of these business hotels. Otherwise it looks suspicious.

Rooms are OK, breakfast is also fine. Europeans and Americans will complain about beds as these are very hard. But that's all around this part part of the world and not a hotel fault. They may just expect more overseas visitors and prepare some rooms for that. Internet is free in the room, but that's very normal in Hanoi hotels.

Part of the hotel are couple of restaurants. We tried the Chinese one (very good) and also outdoor cafe, which has snacks. I can't complain about these.

In general, good hotel. Only if price would be lower.

  • Stayed November 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kilgore75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Hotel

Property: Hanoi Hotel
Address: D8 Giang Vo St, Ba Dinh Dist., Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #266 of 581 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hanoi Hotel 4*
Number of rooms: 218
Official Description (provided by the hotel):
Hanoi Hotel is one of the finest hotels in Hanoi. It distinguishes itself from others because of its exclusive facilities that no other hotels can provide. This all-in-one hotel includes one of the top night clubs, the finest Chinese cuisine, and of course the best e-gaming center in Hanoi. Winners Club Slot Centre is one of Vietnam’s few electronic gaming venues with more than 50 slot machines, Blackjack, Baccarat, Roulette games, and Hanoi’s first and currently only poker table. If you are feeling lucky, undoubtedly a jackpot or winning hand awaits you. ... more   less 
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