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“Good impression from a very brief stay”

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Cosiana Hotel Hanoi
Ranked #166 of 586 Hotels in Hanoi
Certificate of Excellence
Billericay, England, United Kingdom
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Good impression from a very brief stay”
Reviewed 25 April 2014

We checked out of our main hotel in Hanoi to travel on the overnight train to Sapa and used this hotel to store our suitcases while we were away and to have breakfast and freshen up on our return before going to Halong Bay. We had a very brief stay, not even overnight but the hotel and its staff left a very good impression. Nice room ( only time for a shower and change of clothes) and nice breakfast on the top floor restaurant with views over the city. Shame we didn't stay longer as we only had a couple of hours in the hotel but we treated like long term residents.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GaryK538
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cosianahotel, Guest Relations Manager at Cosiana Hotel Hanoi, responded to this review, 22 May 2014
Dear Garyk538,

Greetings from Cosiana Hotel Hanoi

Thank you for your sharing and happy to learn that you enjoyed your stay with us. We work hard at continually trying to improve our service to our guests and feedback like yours is a terrific tool for us.

We look forward to welcoming you back Cosiana Hotel

Sincerely,
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195 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hanoi, Vietnam
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 April 2014

This is the best 3 stars hotel that i have ever stayed.
* Staff are very friendly, helpful, quick check in/out, the bell man always smile and fast in assist guests and very helful in show me how to get to places.
* Location: 3 mins walk from Hanoi Rainway Station, 5-10 mins by taxi to Old quater and many interesting surroundings as coffee shop, bar, club, shopping mall.
* Room is very clean, big, nice furniture, smell good and good aircon.
* Breakfast: tasty, good variety
* Restaurant: D'lion restaurant: The restaurant was full when i was there at lunch time with both Viet and other nationalities. Prices are very reasonable. Service is fast and friendly.I love the traditional Malay tea and Nasi lemak rice and cant stop eating that. I got a quick chat with Mr. James, the GM of the hotel who put his heart in this business that's why he makes this success.
I definitely come back and will reconmend this hotel to my friends to stay here next time!

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Minh N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cosianahotel, Guest Relations Manager at Cosiana Hotel Hanoi, responded to this review, 24 April 2014
Dear Minh N

Greetings from Cosiana Hotel Hanoi

Thank you for taking the time to leave your positive review on Tripadvisor about your stay in The Cosiana Hotel Hanoi.

It is indeed through the smallest details that we strive to provide a high quality of service to all our guests. I will share your comments with the team: I am sure that feedback like yours will serve as an encouragement to all of them !

Thank you again and I hope to soon welcome you back in Cosiana Hotel Hanoi.

Best regards,
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 April 2014

Good value to stay in this hotel. The room is nice and clean, the staff is friendly and the GM is very professional and caring. The hotel is secured, fantastic, convenient location to go for any kinds of dining especially Malaysian-Singapore food lover can eat food in D'lion restaurant in side the hotel or walk opposite side to go for the most popular Vietnam restaurant in town, also very convenient to stay here and go for sightseeing, shopping, foot massage...it is value stay and value to pay for it!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank luong_vu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cosianahotel, Guest Relations Manager at Cosiana Hotel Hanoi, responded to this review, 24 April 2014
Dear luong_vu,

Greetings from Cosiana Hotel Hanoi

Thank you for recommending Cosiana Hotel Hanoi. I am delighted that your stay in Hanoi was an enjoyable one and you appreciate the quality of services and food in the hotel.

We look forward to welcoming you back to Cosiana Hotel Hanoi in the next trip.

Many thanks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 April 2014

It was a nice experience in Hanoi. I loved the hotel because of the friendly staff and the positive atmosphere. The room are very comfortable, very clean.& was fun to talk with their staffs. The manager and his staff did everything they can to help. My sincere thanks to Mr James Segaran the General Director of Cosiana Hotel, Nguyen Duc Thanh the Sales Manager, Hanh & Phuong.. will stay again here in next visit ….Thanks

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hardy888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cosianahotel, Guest Relations Manager at Cosiana Hotel Hanoi, responded to this review, 24 April 2014
Dear Hardy888,

Greetings from Cosiana Hotel Hanoi

What a wonderful experience you had at The Cosiana Hotel Hanoi! Thank you for sharing this on TripAdvisor.

We are indeed located in the heart of the city. It is a pleasure to read how much you have enjoyed your stay, the service from our staffs & management as well as the halal food offered by d'Lions restaurant.

I hope to have the pleasure to welcoming you back soon.

Best regards,
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Ho Chi Minh City, Vietnam
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 April 2014

I had a great time staying at Cosiana which is convenient to everywhere in Hanoi. The hotel arranged for my tours and places to have meals and that helped a lot as I did not need to prebook my tours. The hotel also has a good restaurant which is also halal that is suitable for muslims. I would recommend this hotel to everyone who wants to visit Hanoi. Its reasonably priced, clean, convenient and all their staff are friendly and helpful especially the GM, Mr James.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tghar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cosiana_HN, Guest Relations Manager at Cosiana Hotel Hanoi, responded to this review, 10 April 2014
Dear tghar,

Greetings from Cosiana Hotel Hanoi

I am delighted that you enjoyed your recent stay at The Cosiana Hotel Hanoi and I sincerely appreciate that you have taken the time to post a review of your experience on Trip Advisor.

We look forward to the pleasure of welcoming you back to The Cosiana Hotel Hanoi in the very near future.

Sincerely,
Henry Tran
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seremban, Malaysia
1 review
Reviewed 1 April 2014

We reach Hanoi Airport safely during everybody was worrying about MH370. Thank for Allah. First time coming to Hanoi always thing about accommodation and foods. We was very lucky while organizer choice Cosiana Hotel . Hotel was prepare a Halal food. The staff very friendly and helpful.While looking for shopping, Cosiana hotel is strategic area. The room was superd, very clean. Full suggest for all looking for halal food and nice accommodation.
- Halim (Malaysia)

Room Tip: Choice room number 601-huge
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Halim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cosiana_HN, Guest Relations Manager at Cosiana Hotel Hanoi, responded to this review, 10 April 2014
Dear Halim J,

Greetings from Cosiana Hotel Hanoi

I am delighted that you enjoyed your recent stay at The Cosiana Hotel Hanoi and I sincerely appreciate that you have taken the time to post a review of your experience on Trip Advisor.

We look forward to the pleasure of welcoming you back to The Cosiana Hotel Hanoi in the very near future.

Sincerely,
Henry Tran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shah Alam, Malaysia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 March 2014

We are from Malaysia. We stayed here 6D/5N. Manager and staff made our stay and visit to Hanoi enjoyable, comfortable and relaxed. The manager made a point to talk to us wherever and whenever he found us in the hotel for feedback and anything else needed done. The reception desk staff, the dining staff, the halal food, the rooms and the car hire service for airport transfer as well as city tour are exceptional. The hospitality was just amazing! Thank you Cosiana Hanoi for making our trip here a memorable one. Sincerely from Roslena and Family.

Room Tip: Deluxed rooms spacy and comfortable
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roslena8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cosiana_HN, Guest Relations Manager at Cosiana Hotel Hanoi, responded to this review, 10 April 2014
Dear roslena8,

Greetings from Cosiana Hotel Hanoi

I am delighted that you enjoyed your recent stay at The Cosiana Hotel Hanoi and I sincerely appreciate that you have taken the time to post a review of your experience on Trip Advisor.

We look forward to the pleasure of welcoming you back to The Cosiana Hotel Hanoi in the very near future.

Sincerely,
Henry Tran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cosiana Hotel Hanoi

Property: Cosiana Hotel Hanoi
Address: 92 Le Duan Street | Hoan Kiem district, Hanoi 84 4, Vietnam (Formerly Prince Hotel Ha Noi)
Region: Vietnam > Hanoi
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #166 of 586 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Cosiana Hotel Hanoi 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Newly renovated in Dec 2010 & just getting Certificate Of Excellence 2010 from Tripadvior. Cosiana Hotel Hanoi is now one of leading boutique hotels in Hanoi. Ideally located in Hanoi, comfortably close several well-known tourist attractions like Hanoi Old quarter, Ho Chi Minh Mausoleum, Hoan Kiem Lake (Sword Lake), Temple of Literature as well as many pagodas, museums, shopping and exhibition center. From the hotel, guest can easily get access to Water Puppet Theatre, Hoan Kiem Lake, Hanoi Old quarter and shopping streets within 10-min walking. The hotel is only 5-mins from Hanoi Train Station and 35-mins from Noi Bai Airport by taxi. Hotel offers 50 spacious rooms in Western style with window, balcony and luxurious facilities. At Cosiana Hotel staff are well-trained and experienced. Leisure travelers or business purpose, hotel ensures to provide impeccable services to offer guests an unparalleled experience. ... more   less 
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