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“Interesting Spa across the road” 4 of 5 bubbles
Review of Hong Ngoc Cochinchine

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Hong Ngoc Cochinchine
Ranked #170 of 578 Hotels in Hanoi
Perth, Australia
Level Contributor
144 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Interesting Spa across the road”
4 of 5 bubbles Reviewed 12 July 2012

The hotel was a nice hotel for the price paid but it was the affiliated spa that had me intrigued. Across the road in the Hong Ngoc Hospital and on level 5 is the spa. When we first went into the hospital it was a little scary thinking we were in the wrong spot, but no on level 5 there was a spa. The spa has all of the normal attractions at a reasonable price.

If you can get past that it is in a hospital the spa is a good one to visit.

  • Stayed June 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Mel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HongNgochotelGroups, General Manager at Hong Ngoc Cochinchine, responded to this review, 18 September 2012
Dear Guest,

Thank you for having taken the time to share your experience at our hotel. Your feedback is extremely important to us. Our priority is to have all of our guests have a magnifique experience at Hong Ngoc Hotel and I am proud of my whole team who have met your expectations in terms of high quality of services
I will share your comments with our spa team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

208 reviews from our community

Traveller rating
    35
    106
    54
    12
    1
See reviews for
17
74
54
6
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Canberra, Australia
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 29 June 2012 via mobile

Stayed here for thankfully one night only. The shower sprayed everywhere and lasted about 5minutes, somewhat akin to a terrible lover! The room had a musty smell and the lobby was hot and stuffy. Breakfast was a basic buffet with nothing to write home about. The hotel has a good location, but the one thing I can't work out is how people could give this place 4 or 5 stars???

Stayed June 2012, travelled solo
Helpful?
2 Thank Russell T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HongNgochotelGroups, General Manager at Hong Ngoc Cochinchine, responded to this review, 5 September 2012
Thank you very much for your great feedback following your recent stay at Hong Ngoc 5. We truly appreciate your taking the time to share your thoughts with us.

At Hong Ngoc, we strive to provide an exclusive service experience for every customer; therefore your feedback is very important to us. In relation to your specific comment on the room condition and the breakfast, you will be pleased to know that we are now reviewing our plan to improve the bathroom of the hotel as well as to provide further training for the restaurant team.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ballarat australia
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 23 June 2012

Stayed here as part of intrepid tour We walked to most places staff were helpful with directions and maps were provided If we required a taxi the staff would ring a reputable company and tell the driver our destination
Rooms very clean but the beds are so very hard air con a godsend as most days were humid and high 30s
We would probably stay here again as it is well placed between both lakes

  • Stayed June 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank kas79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HongNgochotelGroups, General Manager at Hong Ngoc Cochinchine, responded to this review, 17 September 2012
Dear Guest,

Thank you very much for your great feedback following your recent stay at Hong Ngoc 5. We truly appreciate your taking the time to share your thoughts with us.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services

Thank you again for sharing your experience, and we hope that you will give us the opportunity to better serve you in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Victoria, Australia
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 31 May 2012

staff were friendly, helpful and efficient. Bathroom flooded every time I had a shower (seems to be common ib Viet nam. Food was good. Room clean and spacious. Bed rock hard. Plenty of noise from the street. Overall, I'd say it was quite acceptable

  • Stayed May 2012, travelled with friends
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Virginia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HongNgochotelGroups, General Manager at Hong Ngoc Cochinchine, responded to this review, 17 September 2012
Dear Guest,

I would like to thank you for selecting Hong Ngoc hotel as your residence of choice during your recent stay in Vietnam and also for taking the time to tell us about your experiences while with us.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services

Thank you again for sharing your experience, and we hope that you will give us the opportunity to better serve you in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 10 May 2012

I recently stayed at the Hong Ngoc 5 Hotel. It was somewhat disappointing unless of course you like bed bugs, faulty air conditioning and front counter staff who are a bit "careless" when charging for mini bar items and laundry. I was quoted $1.50 USD per kilo for laundry. When it came back it was over $3 per kg and the weight was way out. The lady at reception picked the bag up and guessed. 6kg!! no way. In addition when adding the taxes to mini bar items, instead of +10% +5%, she added +50%. Shop around.

Room Tip: go to a different hotel
See more room tips
  • Stayed May 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank wombat57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HongNgochotelGroups, General Manager at Hong Ngoc Cochinchine, responded to this review, 5 September 2012
Thank you very much for your great feedback following your recent stay at Hong Ngoc 5. We truly appreciate your taking the time to share your thoughts with us.

We noted some disappointments during your stay with us. In relation to your specific comment on the room condition and the staff, you will be pleased to know that we are now reviewing our plan to improve the facilities in the room of the hotel as well as to provide further training for our staff.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuching
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 25 April 2012

My family stayed in December, 2011. The rooms I have stayed at the eighth floor are well furnished, nice curtains, bedding materials, cozy and spacious enough. The rooms are clean and well maintained. The superior room comes with wi-fi computer which I did not expect. Near-by is the West Lake, a perfect locality for a stroll or jog and surrounded by shops of all sorts of goods. The staff are down to earth people, sincere and naturally friendly.

Room Tip: Superior eight floor.
See more room tips
  • Stayed December 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AlongKuching
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HongNgochotelGroups, General Manager at Hong Ngoc Cochinchine, responded to this review, 17 September 2012
Dear Guest,

I would like to thank you for selecting Hong Ngoc hotel as your residence of choice during your recent stay in Vietnam and also for taking the time to tell us about your experiences while with us.

Our priority is to have all of our guests have a magnifique experience at Hong Ngoc Hotel and I am proud of my whole team who have met your expectations in terms of high quality of services.

Thank you again for sharing your experience, and we hope that you will give us the opportunity to better serve you in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quito, Ecuador
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 5 April 2012

Stayed here at the beginning of a Vietnam tour with Intrepid. Was ok but very hard bed and no window. Shower was also average and flooded the floor every time.

Can't comment on value because was included in the trip but wouldn't stay here again by choice.

  • Stayed March 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank englishgirlabr0ad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HongNgochotelGroups, General Manager at Hong Ngoc Cochinchine, responded to this review, 17 September 2012
Dear Guest,

I would like to thank you for selecting Hong Ngoc hotel as your residence of choice during your recent stay in Vietnam and also for taking the time to tell us about your experiences while with us.

I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hong Ngoc Cochinchine

Property: Hong Ngoc Cochinchine
Address: 95 - 97 Nguyen Truong To | Ba Dinh, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #170 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hong Ngoc Cochinchine 3*
Number of rooms: 60
Official Description (provided by the hotel):
Inspired by the French colonial architecture, the hotel was named after the southern territory of Vietnam, whose principal city is Saigon. Highly recognized levels of service await guests in each of our 60 rooms and suites; each a charming blend of Vietnamese traditional architecture and modern facilities, with high speed internet access, spacious bathrooms and panoramic views of the city. Hong Ngoc Cochinchine is the ideal choice for the business or leisure traveler.Just a short walk from the hotel, you can easily visite numerous attractions in the city including Hoan Kiem Lake, the Old Quarter, Ho Chi Minh Mausoleum and especially the breathtaking West Lake – where you can enjoy a break from the busy city life.Why not starting your day with a workout in the Fitness Center or simply relax in Hong Ngoc Spa. Enjoy fresh pastries, croissants, specialty dessert buffet or the best of Vietnamese Cuisine in one of our restaurants and immerse yourself into the exciting nightlife in Hanoi.Event planners will appreciate our hotel's meeting room with professional event planning and creative catering. Allow our attentive staff to arrange group outings, restaurant reservations, sporting event tickets or anything else to ensure your stay is both productive and pleasurable.Hong Ngoc Cochinchine – a place you can call ‘home’. ... more   less 
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