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“Phenomenal Staff and Service!”

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Hanoi Charming Hotel
Ranked #117 of 592 Hotels in Hanoi
Fort Collins, Colorado
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Phenomenal Staff and Service!”
Reviewed 5 May 2012

We stayed here only 1 night b/c we extended our stay in Hanoi and their sister hotel (Hanoi Holiday Diamond Hotel) was full. Same quality of service and staff in both places. Beautiful room, air con, hot water, big tv, free internet in the room and great location. But just as in my other review - it's really the staff that make this place worth staying in - they bend over backwards to welcome you to their city and help you feel comfortable!

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank didyouknow213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (137)
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English first
Perth, Australia
Level 4 Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 May 2012

Cheap, Friendly staff, nice location. This place really fit the bill for me and my girlfriend. The rooms are small but clean and have everything you should need in a room( love the pc with quick boot from button push to windows 10 secs woot!). The best part of this place is the staff they are very friendly and helpful. We came in early after our trip to sapa without having booked a room for the night before too allow for the very early check in, no problem they sorted us out with a room there and then. Will stay with them again when we return to Hanoi.

  • Stayed May 2012, travelled as a couple
    • Value
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Helpful?
2 Thank chris s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torquay, United Kingdom
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 May 2012

As senior citizens we were a bit worried walking uo the alley way to the hotel but were very pleasantly surprised. It certainly lived up to it,s name, the staff were absolutely wonderful and so friendly. Everything clean and a computer in the room made it fantastic. Highly recommend it and such good value.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sylvie k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luang Prabang
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 April 2012

Recently one of the hotels I stayed in was the Hanoi Charming Hotel and I was very impressed with the professional friendly nature of the staff and how enjoyable my stay was at this hotel.
I always received a friendly greeting on my arrival and the staff were always pleasant and helpful with any request that I might have.
The Hotel was clean, the price was good and also it was in a great location in the centre of Hanoi.
Often the people you meet make your experience and help to create an opinion of the country you are visiting and the Staff at Charming Hotel definitely made a positive impression on me during my stay in Hanoi.

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank damon b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 April 2012 via mobile

This hotel is located on a small back street, the walkto it misleading. When you enter ecerythig is clean and fresh. The hotel staff were exceptionally friendly. Which in north Vietnam was a welcome change.

Our room didn't have a window but t was fine, because the room was large spacious, and modern. The air con was really appreciated and the bathroom again modern and clean.

Breakfast was included and was very tasty. Limited options but when I asked or an extra egg it was given without charge. The hotel was also happy r us to stay around and use the reception whilst we waited for our plane, even providing free coffee. Small things but they add up. It was a welcome change to what we had experienced at low budget in Vietnam.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Martin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 April 2012

Outlook may look old but the inside is clean and service is excellent from all th's staffs.They are very cooperative .well done and will go back with my friends soon.
would like to thank Mr Duc, Ms Lian, Mr Carl hope I get your name right and the bellboy too etc.
You all make our stay there really happy and feel like home.


I am from Singapore Eliana Lee can you know me Mr Duc. Take care and see u again

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank leeeliana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whakatane
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 April 2012

We have just spent three nights on this hotel and found it to be a great little oasis in a very busy city. Tucked away down a little alley it was clean, the staff were friendly and the breakfasts set you up for the day! Nothing was a bother to the staff - happy to book tours, transfers to the airport etc. We would most definatly stay here again

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pamWhakatane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Charming Hotel

Property: Hanoi Charming Hotel
Address: 15 Yen Thai St. | Hoan Kiem, Hanoi ++84, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #117 of 592 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hanoi Charming Hotel 2*
Number of rooms: 36
Official Description (provided by the hotel):
Located in the centre of Hanoi old city, Hanoi Charming Hotel offers beautiful and spacious rooms with nice view of Hanoi old street. Hanoi Charming Hotel is equipped with all amenities that you expect such as air-conditioning, international standard elevator, Internet ADSL, cable television, mini bar and more. ... more   less 
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