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“WARMED AND SURPRISED BY GREAT SERVICE”

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Hanoi Charming Hotel
Ranked #132 of 606 Hotels in Hanoi
Reviewed 3 November 2013

Charming Hotel lives up to its name. After our long and ardours bus journey from Sapa-Halong Bay trip, we were met by a team of professional staff who showed exceptional service. They were friendly with smiles that warmed the hearts, ready hands that eased the muscles and accommodating spirit that lifts the minds and souls. We were really charmed by their effort when they surprised us with a birthday cake to celebrate one of our members' birthday. Keep it up, Lan and team (we apologise that we could not recall all other names).

  • Stayed: October 2013, travelled with friends
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2  Thank joshuaalex383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 November 2013

We stayed there for a couple of nights, they were our first nights in Vietnam and we were...positively surprised. Very nice hotel with good service and helpful staff. Located in the city centre, so it was a good starting point for our walking trips around Hanoi. Clean, tidy and quiet. There was no problem with leaving the hotel for one night to Ha Long Bay and then coming back to the same place, it was a great time there

  • Stayed: October 2013, travelled as a couple
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2  Thank Filip L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2013 via mobile

Helpful, friendly and kind, such a lovely surprise to have 5• service in a reasonably priced hotel.
These people do not try and make a profit out of their guests, the minibar prices are really cheap, tickets for a bus /boat trip to Catba were organised for us, and delivered to the hotel for no more than the price at the bus station
The breakfast menu is big enough not to get bored and a good start to a day out
I would stay here again and recommend this hotel to family and friends.
GS from UK





  • Stayed: October 2013
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2  Thank Kuzminas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2013 via mobile

We stayed here twice before going to sapa and after , the return time we arrived at 5.10 am and wake staff to open door ,all smiles they got us coffee and let us have a room even when check in is 11am . Breakfast is a pick of four thinks basic but good , rooms clean and staff amazing . Location in old area just great , would stay again

Stayed: October 2013, travelled as a couple
2  Thank waiash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2013

This place offers exceptional service at an exceptional price. The minor issues (as mentioned in previous reviews) are nothing compared to the experience of this hotel. For example, we booked three nights, with a night in between to go to Halong Bay. Despite not booking through them, they confirmed our pick up, stored our luggage, and upon our return, upgraded our room. The night before our early flight, they let us use their computer to check in on our flight and print our boarding passes, and then opened the kitchen early so we could have breakfast before we left. These sort of hotels make traveling so enjoyable.

  • Stayed: October 2013, travelled as a couple
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1  Thank Wayne_Shawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2013

We just had a charming stay at the Charming Hotel! The room was clean, and there was a small fridge, a computer and a flat screen TV. The hotel is in a great location, the breakfast was delicious and the staff couldn't be sweeter! They recommended two great restaurants for us as well. Lovely experience, and for $30 US, you can't beat the price!

  • Stayed: October 2013, travelled as a couple
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Thank ellen_thomas64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2013

This was my first stay in Hanoi and the experience was made more enjoyable by the staff of this hotel. There were minor inconveniences in my City View room (door difficult to open, bathroom sink drains slowly) but I would not hesitate to book this hotel again for my next visit.The staff deserves 5 stars for their excellent service (Thank you Mr. Duc and to all the staff!). There's transportation from and to the airport, a clean and spacious room with flat screen tv and pc, and few extra hours to freshen up before your departure from the city - so convenient! The location of the hotel is also very nice, as you are near tourist spot, restaurants and quaint shops. You will be in good hands if you choose to stay here. Can't wait to come back here!

  • Stayed: October 2013, travelled solo
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1  Thank AbbyCat2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Charming Hotel

Address: 15 Yen Thai St. | Hoan Kiem, Hanoi ++84, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #132 of 606 Hotels in Hanoi
Price Range: £13 - £22 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hanoi Charming Hotel 2*
Number of rooms: 36
Official Description (provided by the hotel):
Located in the centre of Hanoi old city, Hanoi Charming Hotel offers beautiful and spacious rooms with nice view of Hanoi old street. Hanoi Charming Hotel is equipped with all amenities that you expect such as air-conditioning, international standard elevator, Internet ADSL, cable television, mini bar and more. ... more   less 
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