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“Not very clean but lovely staff ”

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Hanoi Charming Hotel
Ranked #101 of 579 Hotels in Hanoi
Certificate of Excellence
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Not very clean but lovely staff ”
3 of 5 bubbles Reviewed 21 August 2014 via mobile

Bedroom - bedding had blood stain on the side! Floor was full of bits so could walk bare foot!

Staff very nice. Good location. In the centre of old quarter.

Hopefully we were just unlucky with the room as the staff and location are good. Good value for money.

We only stayed here one night luckily as the room was not great.

Stayed August 2014
Helpful?
Thank Helz1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,302 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (136)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Nancy
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 August 2014

The hotel is located in a small street (no cars! But you still get the motorcycles honking) in the older center. Many interesting spots are just a short walk away. The room are small (consistent with the three stars) but quite cosy, maintenance and cleanliness are excellent. Beware that the cheaper rooms are windowless. The major plus of this hotel is the staff: nice, speaking English well and incredibly useful. Mina organized our tours to Ha Long bay and to Sa Pa. She first checked the weather, advised us to change our dates and moved our hotel nights so that we could visit it just before a typhoon. The commitment to customers is one of the best I've experienced. Don't miss this hotel!

Room Tip: Go for "city view"
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Jean-Pierre J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 August 2014 via mobile

Stayed here for 4 nights while in Hanoi. The accommodation is great and the staff are more than helpful. I would recommend this accommodation to anyone staying in Hanoi. Staff were so willing to help with whatever you requested. Informed us about and booked trips and cooking class for us.

Stayed July 2014
Helpful?
1 Thank Flipflop14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 August 2014

The hotel is situated in the middle of the old town making it an ideal location to wander by foot. The rooms have really good A/C with a quiet setting which is ideal for the humidity of Hanoi. The beds are very comfortable with good shower and really clean rooms. Breakfast is an extensive choice of Vietnamese food or full English breakfast.
The staff at this hotel are so helpful and obliging. Although we only stayed one night at this hotel they stored our luggage for 2 nights whilst we visited Sapa and gave us a room to shower in on our return before flying home. They also helped us out with an issue as we nearly missed a connection with a train to Sapa. Overall I would definitely recommend staying here. It really is good value for money. Would also recommend the hotel to book a cab from & to the airport as this cuts out hassle & getting ripped off by Taxis.

Room Tip: If you want a quiet room book one away from the main road. We were on the 6th floor and did not hear...
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  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thenathans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 10 August 2014 via mobile

When we first arrived we were given a fantastic map which shows the whole of Hanoi. We only had one day to see the city and the receptionist was very helpful, drawing a walking route for us and highlighting the main sites.
The rooms are spotless and a very nice size. The breakfast was delicious, I recommend the French toast! It is also in a fantastic location in the Old Quarter.

Stayed August 2014
Helpful?
Thank emmat90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 August 2014 via mobile

We stayed here at the tail end of our SE Asia trip, and we were so happy to have a good hotel experience to end the trip. Mina and her staff were exceptionally polite and helpful, the rooms we had were comfortable, clean and well-presented, and the price was very good for the location (about USD19 per night).

We stayed there on 2 separate occasions in the same week as we went on a 3 day trip to Ha Long bay in the middle of the week. The first time the room was very small but still of a high standard. There was no natural lighting as the window was less than a foot from the wall of the next building, but we didn't mind.

The second time we were given a choice of room and chose one facing the street, which did have natural lighting and was larger, though we were woken up at 6 am on Saturday morning by the government broadcasts blasting out of loudspeakers up and down the street. This wasn't the fault of the hotel, you just might want to consider if you're hoping to sleep in.

All in all I would thoroughly recommend this hotel. It's cost effective, well-presented, super convenient, and the staff are wonderfully nice. The breakfast is pretty good too, and the computer in the room is a nice touch. Would totally recommend.

Stayed July 2014, travelled as a couple
Helpful?
Thank knightsg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuttgart, Germany
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 31 July 2014

We were just staying one night in the Charming Hotel but when we will come the next time, we will definitely stay here again. The rooms were very clean and had anything that a traveler needs. A big bed, TV, A/C, a computer, a fridge and a very nice bathroom. The only thing I missed was daylight, but that is actually not possible in every room of the hotels in the city as they are very high and built wall to wall. And at least it is just for sleeping ;). The staff was very kind and gentle, as they try to help you with every problem you have. I forgot something very important tome in the hotel and they sended it after me with the overnight bus to Hoi An, without any costs. Thank you for that :).

So if you are looking for a very good hotel with great breakfast that is central and good for a small budget, then you should definitely choose Charming Hotel:)

Greeting from Sandra

  • Stayed July 2014, travelled with friends
    • Value
    • Service
Helpful?
2 Thank Sandra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Charming Hotel

Property: Hanoi Charming Hotel
Address: 15 Yen Thai St. | Hoan Kiem, Hanoi ++84, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #101 of 579 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hanoi Charming Hotel 2*
Number of rooms: 36
Official Description (provided by the hotel):
Located in the centre of Hanoi old city, Hanoi Charming Hotel offers beautiful and spacious rooms with nice view of Hanoi old street. Hanoi Charming Hotel is equipped with all amenities that you expect such as air-conditioning, international standard elevator, Internet ADSL, cable television, mini bar and more. ... more   less 
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