We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

““Really nice Hotel”” 5 of 5 bubbles
Review of Mercure Hanoi La Gare Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Mercure Hanoi La Gare Hotel
Ranked #93 of 578 Hotels in Hanoi
Certificate of Excellence
1 review
““Really nice Hotel””
5 of 5 bubbles Reviewed 10 July 2014

The hotel was really good. Nice nice room, nice bed, the service excellent. I only give 4 starts because the restaurant was not that great. The menu is really wide but the food is not so good given its high price.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Toby I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review, 17 July 2014
Dear Toby I

Thank you for a wonderful review and taking the time to point out the some highlights of your stay!

It is always great to read that our guests enjoyed particularly the service that our team of colleagues provide and that you had a pleasant experience with us.

We do hope to welcome you back next time your travels bring you to Hanoi!

Warmest Regards,

Hieu Tong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

866 reviews from our community

Traveller rating
    292
    436
    110
    22
    6
See reviews for
108
331
88
186
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Perth, Australia
1 review
5 of 5 bubbles Reviewed 10 July 2014

We were really happy with the hotel. The staff were excellent and the room was better than expected. We were quite surprised that the room was fairly quiet given the typical horns and motorbike noise throughout Hanoi. Breakfast was also excellent.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Tim9999999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review, 12 July 2014
Dear valued Guest,

Thank you for your generous feedback and for taking the time to write about your recent stay with us. We are delighted to hear that you to enjoyed your stay at our hotel.

We continuously strive to exceed our guest expectations and your kind feedback is a gracious commendation of our team.

Thank you once again, and we look forward to welcoming you back to Mercure Hanoi La Gare in the near future.

Kind regards,
Hieu Tong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 8 July 2014

At mercure hotel Should exchange the money from $ and vn dong vice versa because we faced the difficult to exchange when we are check out .before we are staying in hotel I think you should warn to the guests what is do and don't and need to reduce the costs of laundering service.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mynmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review, 12 July 2014
Dear valued Guest,

Thank you for taking the time to write about your recent stay with us and for your valuable feedback.

Please allow us to express our sincerest apologies for not able to exchange Local dollar to Foreign dollar upon check out due to Government policy, however it can be exchanged in the airport. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kind regards,
Hieu Tong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

The hotel was really good. Nice nice room, nice bed, the service excellent. I only give 4 starts because the restaurant was not that great. The menu is really wide but the food is not so good given its high price.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Omar N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 1 July 2014

We arrived at the hotel and were very pleasantly met by the staff of the Mercure Hotel in Hanoi. They quickly offered us a refreshing towel and check was so quick it was such a delight to just go straight to the room and know you could relax. The rooms although smallish by most hotels we have stayed at were extremely comfortable and very clean. There is no pool but there is always the shower which had great water pressure. The gym is a little small also and the only downfall I could mention here was there was no exercise machine for walking/running. But there was an alternative.
I think the highlight of the hotel was the staff. They really were pleasant and friendly.
The food and beverages at the hotel were excellent and very moderately priced.
The convenience of the hotel is great for shopping, a short stroll around the corner is a great food hall for everyone including the locals - so you know it must be good food. Also close by is Hanoi Hilton which housed such inmates as John McCain and other American pilots/soldiers during the war. The lake is only about a 15-20 minute walk from the hotel and the restaurants around that area are of excellent quality.
Also the manager took time out of his busy schedule to come and introduce himself and have a chat to us as he had lived in Australia for some time going to University. He was an extremely friendly man and was interested in whether we had enjoyed our stay at the hotel and if there was anything he could do for us. We met him in the morning and he even booked and told us which taxi to use as they were the best and cheapest taxis to use in Hanoi. Would definitely recommend this hotel.

Room Tip: We stayed 2 nights but 3 days apart and found our room on the 7th floor overlooking the road was exc...
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Graham W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review, 11 July 2014
Dear valued Guest,

Thank you for taking the time to write about your recent stay with us and for your valuable feedback.

We were pleased to read you enjoyed the convenient location and were impressed with the level of service provided by our team. We will be sure to share your positive comments with them.

It was my pleasure having a conversation with you during your stay, please rest assured that I am taking the appropriate measures to address your recommendation to improve our Gym.

Thank you once again, and we look forward to welcoming you back to Hanoi in the near future.

Kind regards,
Hieu Tong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ho Chi Minh City, Vietnam
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 30 June 2014

The hotel was ok. It was not 5 star as promised more a very nice motel. If you can get a cheap deal stay there. Good things first... Staff are excellent. Room service and cleaning excellent. You have an ATM at the entrance. You can change major currency in the lobby. Hotel is walking distance to most things. Free Wi-Fi. Restaurant served nice food of different types but it was three times the price of eating across the road but that is not unusual for hotels. Buffet breakfast was great but compared to Nha Trang and Saigon it was small and lacking in variety.
Bad things. No rooftop pool. No view. Hotel is a bit old and dated. No dvd player in room. I don't care it's a third world country. It's suppossed to be 5 star??
Staff where excellent but only spoke limited English.
I would stay there again only if i got a cheap deal. Boutique hotels in the area we saw where much cheaper and nicer.

  • Stayed May 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank steve m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review, 12 July 2014
Dear valued Guest,

Thank you for taking the time to write about your recent stay with us.

We were pleased to hear of your positive experience with the level of service provided by our team and will be sure to share your feedback with our entire team.

We strive to exceed our guest’s expectations and really appreciate you taking the time to provide such valuable feedback. I am pleased to share with you that we have added more items into our breakfast offers such as local foods and Juices.

Thank you once again and we look forward to welcoming you back to Mercure Hanoi La Gare in the very near future.

Warm regards,
Hieu Tong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 June 2014

It's an excellently situated hotel, ideal for walking around Hanoi. Close to some good shopping areas.

The food is very good, Happy hour is very good value.

Very good for business and holidays.

Friendly staff

Room Tip: Higher the better :)
See more room tips
  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank oasis7639peanut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review, 12 July 2014
Dear valued Guest,

Thank you for taking the time to write about your recent stay with us and for your valuable feedback.

I am pleased to hear that you were well taken care of by our team and had enjoyable experiences in both the food quality and happy hour value . As we strive to exceed our guest expectations, we appreciate you taking the time to provide such valuable feedback and will be sure to share it with the team.

Thank you once again, and we look forward to welcoming you back to Mercure Hanoi La Gare in the near future.

Kind regards,
Hieu Tong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hanoi hotels
0.1 mi away
Movenpick Hotel Hanoi
Movenpick Hotel Hanoi
#74 of 578 in Hanoi
4.5 of 5 bubbles 1,178 reviews
1.0 mi away
Hilton Garden Inn Hanoi
Hilton Garden Inn Hanoi
#81 of 578 in Hanoi
4.5 of 5 bubbles 463 reviews
0.9 mi away
Pullman Hanoi
Pullman Hanoi
#94 of 578 in Hanoi
4.0 of 5 bubbles 588 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Melia Hanoi
Melia Hanoi
#67 of 578 in Hanoi
4.5 of 5 bubbles 1,648 reviews
0.3 mi away
Silk Path Hotel
Silk Path Hotel
#57 of 578 in Hanoi
4.5 of 5 bubbles 1,728 reviews
0.7 mi away
Hanoi Pearl Hotel
Hanoi Pearl Hotel
#76 of 578 in Hanoi
4.5 of 5 bubbles 998 reviews
Show Prices
Show Prices
Show Prices

Been to Mercure Hanoi La Gare Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Hanoi La Gare Hotel

Property: Mercure Hanoi La Gare Hotel
Address: 94 Ly Thuong Kiet Street, Hoan Kiem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#30 Luxury Hotel in Hanoi
#44 Family Hotel in Hanoi
#44 Business Hotel in Hanoi
#49 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Hanoi La Gare Hotel 4*
Number of rooms: 100
Official Description (provided by the hotel):
Conveniently located in the heart of Hanoi, Mercure Hanoi La Gare is the emergence between the French Colonial architecture with modern interior design. Just 10min walk to the Old Quarter or the Temple of Literature and Hoan Kiem Lake. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Odigeo, Agoda and Hotels.com so you can book your Mercure Hanoi La Gare Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Hanoi La Gare Hotel Hanoi

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing