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“A luxury choice!” 5 of 5 bubbles
Review of Mercure Hanoi La Gare Hotel

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Mercure Hanoi La Gare Hotel
Ranked #91 of 578 Hotels in Hanoi
Certificate of Excellence
Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A luxury choice!”
5 of 5 bubbles Reviewed 24 July 2014

A great hotel, from a reputable chain. Initially we were apprehensive about the location, but it is an easy walk to the old town. It met all our expectations. They changed the date of one night of our booking without hesitation or fees when our Ha Long Bay tour was changed, even though when we initially made (and paid) the booking there was a no cancelation policy. The staff were very helpful, and although we were given a smoking room, without being asked our preference, when we complained, they immediately gave us new non smoking room, upgrading us with a bigger bed and bath in the process.

As a tip - We enjoyed the "I love beer" restaurant just up the road - the food was delicious!

  • Stayed July 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chloe F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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868 reviews from our community

Traveller rating
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    111
    22
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Tucson, Arizona
Level Contributor
213 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

This review is a bit late...we stayed at this hotel in January, 2013. It is a wonderful hotel with a great location for people who are visiting Hanoi as tourists and enjoy walking. The hotel and rooms are very clean, the staff helpful, and the morning breakfast buffet is very nice. We stayed in two different rooms while here because our trip was broken up by an overnight visit to Halong Bay. Both rooms were excellent. What we liked most was we could walk from the hotel to so many tourist sites such as the Temple of Literature, "Hanoi Hilton", the Old Town, Hoan Kiem Lake. Could even have walked to Ho Chi Minh's house and mausoleum but those sites were included in a tour we took. And if you want a special dinner, just walk about a block to the La Badiane Restaurant on Nam Ngu Street...we loved it. Most fun is to walk around Hoam Kiem Lake either during the day or night. We were lucky to be there when they were getting ready to celebrate the New Year and the lake was decorated with lights, plants, etc.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank barbara361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saigon
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 21 July 2014

Well placed at the centre of Hanoi. Quiet neighbourhood.

Very good staff: I drop a teacup and a saucer while spinning my body to get out of my seat, the staff showed no sign of nervosity: I got a smile while I expected to be scolded.

The room is somehow small but nothing annoying except that the view is worthless: my room looks on the glassroof of the restaurant below...and the wall of adjacent buildings.

didn't expect less from a reputed 4 stars hotel.

Room Tip: room looking over the Ly Thuong Kiet Street.
See more room tips
  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Quôc Trân P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

This is an awesome hotel centrally located to attractions in hanoi the staff are very polite very friendly during my 2 week stay. The tour desk people very helpful changing currency was easy at the front desk, meals were very good and breakfast was always a pleasant experience always a friendly good morning on arrival. I am looking forward to my visit again next year.

  • Stayed July 2014, travelled solo
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai (Madras), India
2 reviews
5 of 5 bubbles Reviewed 15 July 2014

nice ambience and extremely clean , very good food and very polite staff . I would recommend this hotel to all Indians who wish to spend their Holidays in Hanoi Vietnam .Breakfast and Lunch is excellent . Happy hours free beers was even great ! Banks , Shops all nearby .

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Nanda Kishore L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review, 17 July 2014
Dear Nanda Kishore L,

Thank you for your review and compliments of our colleagues. It is great to read that you enjoyed a brilliant stay with us, felt pampered and made the most of our prime location!

We do look forward to welcoming you back to Mercure Hanoi La Gare!

Warmest Regards,

Hieu Tong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
4 of 5 bubbles Reviewed 11 July 2014

The hotel staff were friendly, and breakfast food tasty, room quiet clean more than expected, overall is a nice hotel and love to stay here, looking forward to stay here again on my next trip to hanoi.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank harkim l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 10 July 2014

The hotel was really good. Nice nice room, nice bed, the service excellent. I only give 4 starts because the restaurant was not that great. The menu is really wide but the food is not so good given its high price.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Toby I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review, 17 July 2014
Dear Toby I

Thank you for a wonderful review and taking the time to point out the some highlights of your stay!

It is always great to read that our guests enjoyed particularly the service that our team of colleagues provide and that you had a pleasant experience with us.

We do hope to welcome you back next time your travels bring you to Hanoi!

Warmest Regards,

Hieu Tong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Hanoi La Gare Hotel

Property: Mercure Hanoi La Gare Hotel
Address: 94 Ly Thuong Kiet Street, Hoan Kiem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#30 Luxury Hotel in Hanoi
#44 Business Hotel in Hanoi
#44 Family Hotel in Hanoi
#49 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Hanoi La Gare Hotel 4*
Number of rooms: 100
Official Description (provided by the hotel):
Conveniently located in the heart of Hanoi, Mercure Hanoi La Gare is the emergence between the French Colonial architecture with modern interior design. Just 10min walk to the Old Quarter or the Temple of Literature and Hoan Kiem Lake. ... more   less 
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Also Known As:
Mercure Hanoi La Gare Hotel Hanoi

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