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“Highly recommend, very good value.”

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Hanoi Imperial Hotel
Ranked #118 of 581 Hotels in Hanoi
La Mirada, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Highly recommend, very good value.”
Reviewed 13 May 2014 via mobile

This area of Hanoi has a lot to do and the location of the hotel was perfect for my group. We had a pleasant experience with the hotel from the breakfast buffet to booking our day tours using the hotel's tour company. All in all, very highly recommended.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peppissimo15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review, 17 June 2014
Dear Peppissimo,
We very much appreciate your comments regarding your stay at Hanoi Imperial Hotel and your trust in our services as well. It is always a pleasure for us to receive positive feedback like yours.
With your good experience this time, we hopefully look forward to your next stay at our hotel. We would be pleasured to welcome you and deliver to you the best time.
Wish you a joyful life and fruitful business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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648 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 May 2014

Ms Annie and all the staffs, including the receptionist to doorman, were so helpful and friendly , from the reservation until check out. All the staffs They provided me with all the information, showed me the picture of the place when I asked for direction and even help me to ask for refund from the lousy bus company, Hoanglong bus. By the way, don't ever use Hoanglong as they will not depart on time and won't refund your money.
Travelling solo sometimes can be expensive, but you can get the most reasonable package from Ms Annie. I strongly recommend this hotel to those who travel solo.

  • Stayed May 2014, travelled solo
    • Value
    • Service
Helpful?
Thank 651lix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review, 17 June 2014
Dear value guest,
Warmest greeting from Hanoi Imperial Hotel Team,
As a leading man of the hotel, I’m very proud to see how our staff took their efforts in your enjoyable trip especially Ms. Annie. She also would like to take this chance to express her gratefulness for your recall of her assistance. This will be the huge encouragement for her and all of our team to try harder in bringing other guests perfect stay.
With your good experience this time, we hopefully look forward to your next stay at our hotel. We are always willing to assist you with any concern. Thank you once again and wish you all the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 12 May 2014

After reading about it on tripadvisor, we were confident in our choice, but once we were there, we felt that the hotel exceeded our expectations. The room was very clean, very spacious, and everything worked fine. Lots of closet space, lots of amenities. The buffet breakfast was excellent. The massage in the spa was very good and affordable. The staff were all very friendly and helpful. The location of the hotel is perfect. There were no hidden charges upon checkout. Everything was very professional and I would highly recommend this hotel. Are there cheaper hotels in the area? Yes of course, but for the price we paid, we got excellent value and had no complaints and would definitely stay there again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gardenbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review, 1 July 2014
Dear Mr./Mrs. Garden Bear,
First of all, on behalf of Hanoi Imperial Hotel Team, I would like to express our great thanks to taking your valuable time to write the feedback on Tripadvidor. I am much delighted to know you find Hanoi Imperial Hotel through reading about us on this site - one of the best website for traveller. We also hope after your review have more and more travellers know about us have the same feeling like you.
All our team areare very much happy and appreciate with your kind support. We would like to take this chance to express our grateful thanks to your stay with us. We had indeed great time with you. Especially, we feel blessed to know you have intention to return to our hotel in the near future. We will definitely work harder to give you and upcoming guests ultimate satisfaction.
Warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 May 2014 via mobile

What a wonderful stay! We have stayed here for a couple of nights then back again for an additional night in a different room. Both rooms were wonderful. The staff here are just brilliant. From the guys on the door to Ms Tho and Ms Huyen Tiang on the front desk. Everything was superb. Thank you for a lovely stay in Hanoi

Stayed May 2014, travelled as a couple
Helpful?
Thank pams951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 May 2014

From reservation to end of hotel trip, staff in this hotel have always delivered.

I booked this hotel through Expedia for my fiancee and I. Ms. Annie handled our special requests such as early check-in and honeymoon. She was proficient in English and very reassuring as she will confirm what we have agreed on as the date of our hotel stay draws near. Since the hotel was also a tour operator, Ms. Annie showed us the tours they offered and we decided to go for the Hoa Lu Tam Coc full-day tour. Just 2 days before our departure for Hanoi, Ms. Annie also informed us about the local weather and once again, assured us that the airport pick-up was arranged.

During our stay there, the room was clean and bed was comfortable. Cable television and free WIFI (good signal) were available, so we were never bored whenever we were resting. Furniture and flooring were made of wood which made the room feel homely.

We had daily breakfast at the top level of the hotel (level 8) which consisted of a good spread and you will eventually be familiar with 3 of the staff who will consistently be there to serve on the floor. They can converse effectively in English (most of the staff can), friendly and helpful.

We seek quite a bit of help from the receptionist to call for meter taxis, check on taxi fares to particular locations, local market prices and other local information. We thought we did quite a bit of research back home but we still lacked quite a bit of local know-how and the receptionist filled in those minor gaps for us voluntarily. We felt very much looked after and prepared for the day whenever we left the hotel. It was a pity that I couldn't get the names of all 3 receptionists on duty while we were there. They do deserve special mention.

This first class service was a surprise find for us at a very affordable rate. We will recommend Hanoi Imperial Hotel to anyone who wishes to stay in the heart of Old Quarters (shopping district) and enjoy a relaxing stay.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlvinKKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 May 2014

perfect location near the lake and the night markets tucked away in a little side street. this was our second time in hanoi and location does help as you tend to do a fair bit of walking around. family room was spacious and comfortable. breakfast was good, staff friendly, elevator stops two floors below and you have to walk the rest but that was a good thing as we tended to eat too much anyway and could do with walking off a bit. they even organised a small breakfast to go on our last day as we had to leave at 6am which was a really nice touch we appreciated.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank qkd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotch Plains, New Jersey
Level Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 4 May 2014 via mobile

We paid more for a better room here. The room was spacious and nice but I was not a fan of the spa shower. Maybe it's just me but it made me feel claustrophobic and didn't seem as clean.

The service here was good and the breakfast spread was pretty decent. They give us a voucher for a free massage and hotel guests receiver 40% off on spa services. However we did not go to the spa at all so I cannot speak to the quality.

While this hotel was pretty good, we also stayed down the street at the Artisan Boutique hotel for half the price and I thought it was just as nice. I would likely not return to hotel imperial and opt for the cheaper hotel.

The location is quite good, on a quiet street very centrally located close to the lake and the old quarter with restaurants and bars conveniently located nearby.

Don't get ripped off on the cab like we did. From the airport it should not cost more than $12. Our metered cab had a fast running meter and it cost us double that. Arrange a car in advance if you can.

Stayed May 2014, travelled as a couple
Helpful?
Thank bkl0irnnk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Imperial Hotel

Property: Hanoi Imperial Hotel
Address: 44 Hang Hanh Str. | Hoan Kiem Dist., Hanoi 844, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Wheelchair access Airport Transportation
Hotel Style:
Ranked #118 of 581 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hanoi Imperial Hotel 4*
Number of rooms: 40
Official Description (provided by the hotel):
Hanoi Imperial Hotel is located right in the center of Hanoi Old Quarter and only 2-mminute walk to Hoan Kiem Lake. Having good food, drink and shopping just takes some steps from the hotel. It is also very close and convenient to visit the most popular tourist attractions, such as Ngoc Son Temple, Thang Long Water Puppet Theater, St. Joseph Cathedral, Hoa Lo Prison, Temple of Literature, Ho Chi Minh Complex, etc. The hotel has 40 elegant guest rooms with ful equipments and amenities. Most rooms are spacious and have large windows with stunning city view. The staff are courteous and well-trained. The extensive services include 24/24 reception, massage services, concierge, tour desk, airport transfer, car rental, housekeeping, washing and laundry, etc. The breakfast area provides a wide selection of food and panorama of the city in the morning. ... more   less 
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