No major complaints although I can't describe the hotel as "charming." It's efficient, staff is friendly and electricity only went out twice during the two days we were there.
This is certainly a safe choice for Western travelers and the free ironing service was greatly appreciated.
Only other minor hitch was that when shoes were placed outside at 9pm for the overnight shine they had still not been picked at 9 am. Unlike other hotels which go around, floor to floor, to make automatic pickups, here once must call to alert them to the placement of the shoes. That's an example of a key difference between a four-star and what is truly a five-star hotel.
Also, tourists should note this hotel is NOT walking distance from the key downtown sights but does enjoy a beautiful lake-side location.
- Official Description (provided by the hotel):
- Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Experience stunning Sheraton Club Rooms, while enjoying the added benefits of Sheraton Club Lounge. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Southall Travel, Expedia, TripOnline SA, Ebookers, HotelQuickly, Cancelon, Evoline ltd and getaroom.com so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.