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“An old friend”

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Sheraton Hanoi Hotel
Ranked #88 of 586 Hotels in Hanoi
Certificate of Excellence
Brisbane, Australia
Level Contributor
96 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“An old friend”
Reviewed 1 February 2013

My family & I spent 4 days over Christmas at the Sheraton. As always we were greeted with a smile and made feel very welcome. Our granddaughter also had a special welcome from one of the head chefs . I can only review on how we were treated and on what I saw. The staff at the Sheraton have a special way of making you happy, we have never found anything to be a problem for them and all requests given with a smile even a roll of sticky tape to put up christmas decorations in our rooms for our granddaughter. Miss Mai Vu & her staff can be very proud of themselves they are the reason we always come back. Its great to see the same driver every year on the shuttle bus and he remembers you. The food is top notch. Also tried out the new tapas bar what a great place to unwind and relax no loud pumping music . As you can guess this is my special place in Hanoi and I will always return for a day or two or more when I visit Vietnam again.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fitnfifty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tsujip, Hotel Manager at Sheraton Hanoi Hotel, responded to this review, 11 February 2013
Dear “fitnfifty”,

You are very kind!! Thank you for these kind and gracious remarks – and for taking the time to post this review on Tripadvisor. I’m delighted that you had chosen to spend the festive season with us and that our staff were able to look after you and your family during your stay in Hanoi. Our culinary team work hard to ensure that the food is of a high standard and as you have pointed out, our service team go the extra step to ensure you had a great stay.

Thank you for trying the new “Chime bar”, it’s a good addition to the hotel and has an excellent range of tapas as well as the great thin crust pizza’s.

I would be delighted to know if you should plan a return trip to the Sheraton Hanoi. My team and I look forward to welcoming you and your family again.

Warm regards,

Paul Tsuji
Hotel Manager
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1,403 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (274)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Vietnamese first
  • Any
English first
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 23 January 2013

Well appointed, away from the bustle of Han oi but only a short taxi drive from the city itself.
Every thing you would expect from a quality hotel.
Rooms very clean and comfortable, staff helpful and polite.
Only downside was the outside pool, the weather was far too cold for us to make use of it.

Room Tip: All rooms well appointed
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tsujip, Hotel Manager at Sheraton Hanoi Hotel, responded to this review, 31 January 2013
Dear “Ann C”,

Thank you for taking the time to write a review on tripadvisor. It’s fantastic to read your review of the hotel. The hotel in slightly away from the city centre but as you have pointed out, it is only a short taxi ride away. The staff are the ones that make the difference and I am glad to read that they were helpful and polite. Housekeeping thanks you for your comments about the cleanliness of the room, they have been working hard to ensure that the rooms are always clean. As you have pointed out, the outside pool is a little cool this time of year. In Winter the temperature can drop down to below 10 degrees Celsius so it’s always good to rug up.

, thank you for your great review.

Warm Regards,

Paul Tsuji
Hotel Manager
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Brisbane, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 January 2013

Stayed in a Club room in January 2013. Food, service fantastic. Rooms are tired but clean and comfortable.

Out of Hanoi central - around $USD4 to Hang Gai Street and central shopping areas. Also nice walk from Hotel and great way to explore city. WIFI included and great. Excellent Fitness, spa and sauna facilities.
Close to local restaurants, laundry facility and lake.

Room Tip: Ask for rooms facing the big lake. Watch for smoking floors.
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tsujip, Hotel Manager at Sheraton Hanoi Hotel, responded to this review, 24 January 2013
Dear “Karen W”,

Thank you for your generous review of the Sheraton Hanoi and for taking the time to post it on Trip Advisor. I am delighted to read that the hotel service and food was fantastic! The hotel is located right next to the picturesque West Lake, only a 10 – 15 minutes away from the old quarter and around U$5 by taxi. Good for you walking from the hotel to the city. Not many people do this, but it is a great way to see around the hotel and the real city. I’m delighted to read you had an opportunity to use the fitness centre, spa and sauna, it is a little cool this time of year, so getting your body temperature up can help fight off the cold.

I am delighted to know that you had enjoyed your stay at The Sheraton Hanoi. I look forward to welcoming you again soon.

Warmest regards,

Paul Tsuji
Hotel Manager
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Stow, Ohio
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 17 January 2013

This hotel is a bit antiquated, but very comfortable and has all the essentials of a nice stay. What sets this place apart is the service. For us, specifically, it was the bell man who met us from our taxi. We were exactly 1 US dollar short of our fare and he took over for us. He did all the communicating and made sure that we were attended to. When I thanked him, he said, "you don't have to thank me, it's my job". He did it all with a smile. It's stuff like this that makes me want to come back to a particular hotel to stay.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shanghaisus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tsujip, Hotel Manager at Sheraton Hanoi Hotel, responded to this review, 24 January 2013
Dear “Shanghaisus”

Thanks for your kind words, it’s great to hear that we could set ourselves apart with the service. It’s great to hear that our bellman were able to assist you with the taxi issue!
We hope that we can look after you again on your next stay at the Sheraton Hanoi hotel.

Warmest regards,

Paul Tsuji
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 January 2013

As usual, the service of SPG never fails! The service of the staff and the quality and cleanliness of the room is impeccable. The only drawback is that there isn't any flexibility to select the Bundled breakfast accordingly to the day that was desired.

Aside from that , everything was ideal and we will certainly come back to this hotel again!

Room Tip: To have a facing thats towards the lake will be a bonus
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DesfinadoT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tsujip, Hotel Manager at Sheraton Hanoi Hotel, responded to this review, 24 January 2013
Dear “DesfinadoT”,

Thank you for your comments, Starwood Preferred Guest (SPG) is a great loyalty program. It’s fantastic to read that the service, quality and the cleanliness of the room exceeded your expectations. I am sorry to hear that we could not meet your expectations on the breakfast. We do have breakfast available at the Oven D’or restaurant or a continental breakfast at the Sheraton club lounge for our club guests. Good to hear that everything else was ideal with the rest of your stay.

We look forward to welcoming you back to the Sheraton Hanoi hotel.

Warm Regards,

Paul Tsuji
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 January 2013

We stayed for 3 nights in a basic deluxe room having a separate tub and shower which is better. It was an old hotel but well maintained. The good service also made up for that. The service and food breakfast time was better than the Saigon Sheraton. The hotel is a bit far out but taxis are always available.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank intuitive99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tsujip, Hotel Manager at Sheraton Hanoi Hotel, responded to this review, 24 January 2013
Dear “intuitive99”,

Thank you for taking the time to write and share this experience at The Sheraton Hanoi. I’m delighted to read that you enjoyed the breakfast and service in the hotel. I do agree the hotel is not located in the middle of the city, but is located next the West Lake and costs approx. U$5 to the old quarter.

I do hope that we may welcome you again to the Sheraton Hanoi. My team and I remain at your service.

Warm Regards,

Paul Tsuji
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stamford, Connecticut, United States
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 12 January 2013

It's a pretty standard Sheraton.
We stayed in deluxe king room, which I believe the most  basic room there. The room was very spacious and clean, with a king bed and sitting area. There was a partial lake view. The bathroom had a separate tub and shower. There were slippers and bath robes. There were also several complimentary water bottles.
The hotel is located a little outside of the old town - about 5 minute taxi ride. As we didn't appreciate Hanoi's hassle and noise we actually were happy with the location. The taxi to the center cost few dollars. The hotel also has a shuttle that comes few times a day and drops you off in the center,though we didn't have a chance to use it.
The food at the restaurant was just ok and pretty pricey for Hanoi. There are several restaurants right outside the hotel.
The staff was very friendly. There was usually one person at the reception who spoke very good English, everyone else tried :)

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Marina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tsujip, Hotel Manager at Sheraton Hanoi Hotel, responded to this review, 24 January 2013
Dear “ma_vas”,

Thank you for taking the time to post this review on tripadvisor. I am happy to read that you enjoyed the location of the hotel. It is not in the centre of the city and is located about 10 – 15 minutes away from the old quarter. The hotel also has a free shuttle service into the old quarter that departs 3 times a day. I am sorry to hear that you thought the food was pricey. We do have a buffet restaurant with Fois Gras and a large range of seafood. Hemisphere’s Steak and Seafood restaurant is great value for money compared to other places in Hanoi, we will look into this. As you have pointed out, there are some good restaurants around the hotel.

The hotel staff here are friendly and strive to make the guests stay as comfortable as possible. I hope we have the opportunity to welcome you back to the Sheraton Hanoi on your future visits.

Warm Regards,

Paul Tsuji
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Hanoi Hotel

Property: Sheraton Hanoi Hotel
Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #88 of 586 Hotels in Hanoi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Hanoi Hotel 5*
Number of rooms: 299
Official Description (provided by the hotel):
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 
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