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Sheraton Hanoi Hotel
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Reviews (1,634)
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All reviewswest lakethe club loungespg platinumfree shuttleold quarterlake viewbit datedquiet areabreakfast buffetan upgradefitness centertaxi rideupgraded to a suitetravel deskhotel is locatedhalong baythe hustle and bustle
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848 - 853 of 1,634 reviews
Reviewed 27 May 2014

The hotel is near the lake so is quiet and have a nice view. Just a few minutes walk out is all the street seller selling flowers, foods and etc. The staff is so friendly and helpful. The breakfast is good with lots of stuff to choose from.
Is not a new hotel but everything is clean and pleasant.
The steak house is very good. The only downside is the pool is a bit of walk to get to.

Room Tip: We were upgraded to executive floor even though we just book a standard room as we are SPG starwood member so is good to be a member of SPG starwood.
  • Stayed: July 2013, travelled with family
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Thank Anniegmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tetsish, Manager at Sheraton Hanoi Hotel, responded to this reviewResponded 4 June 2014

Dear "Anniegmy",

We are pleased to hear that you had a pleasant experience during your recent stay in the Sheraton Hanoi. We are also happy to hear that you had enjoyed the cuisine and our hotel’s cleanliness had met your expectations. We look forward to your next visit to Sheraton Hanoi so as to give you another warm and comforting experience.

Thank you and warm regards,
Sashikumar
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

We decided to stay at the Sheraton on the lake in Hanoi, notwithstanding it's a 10 minute cab ride from the old quarter. The hotel is quite well maintained and is presently being painted externally. The good part about this hotel is that everything works, and the staff are j quite excellent. If they could not quite understand what we required they went and got someone else who had a wider grasp of English and the problem was solved. The Sheraton club which we enjoyed is quite well appointed and worth a visit. The only downside to the hotel was pool which was not very well looked after or cleaned. No excuse for uncleaned stainless steel. All in all it was certainly worth to stay and we would do so again.

Room Tip: Asked for room facing the lake
  • Stayed: May 2014, travelled as a couple
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Thank Mervin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tetsish, Manager at Sheraton Hanoi Hotel, responded to this reviewResponded 4 June 2014

Dear "Mervin R",

Thank you for choosing to stay at the Sheraton Hanoi Hotel. We are happy to hear that you had a pleasant stay with us.. All our staff do their utmost best to ensure our guest are being taken care. We have noted down your comments and will move forward to improve. We look forward to your next visit to Sheraton Hanoi and will warmly welcome you back.

Thank you and warm regards,
Sashikumar
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

The Sheraton is a great location, quite quiet on the banks of Lake (fabulous restaurants over the other side of lake - see my reviews). Its about a 10 min taxi to old quarter (about $5 US). Staff were always outstanding from the lovely girl at the door to the desk staff and everyone in between. Hotel is well maintained (not necessarily to 5 star standard) and was actually getting a exterior paint job whilst we were there. (A great shopping centre is under the Frazier Apartments 10 min walk). Breakfast high standard lots of choice. We had a standard room with nice view and it was spacey enough for our 5 day stay. Downside is the location of the pool - you take lift to 4th floor get out and take another lift the pool floor, walk down hallway through "service" door onto a very poorly maintained concrete walkway through another door. You then to get your towel from the Gym. No pool bar and services was hard to get. I think there needs to be thought put into another passage to the pool befitting a 5 star hotel.

  • Stayed: May 2014, travelled as a couple
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1  Thank pene61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tetsish, Manager at Sheraton Hanoi Hotel, responded to this reviewResponded 4 June 2014

Dear "pene61",

Thank you for choosing to stay at the Sheraton Hanoi. We are happy to hear you enjoyed our wide breakfast fare and the scenery from your room. Your comments are important to us and we will move forward to improve. Should your future travels bring you back to Hanoi, we look forward to welcoming you back to the Sheraton Hanoi.

Thank you and warm regards,
Sashikumar
Executive Assistant Manager

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Reviewed 21 May 2014

This hotel has totally put me off staying with other spg group hotels. When we arrive there was no help or assistance from staff or pointing in the right direction. We then checked in and for a 4/5* property I expected a lot more. We were told to take a seat and after waiting my partner went to get some drinks. The total on the menu and till came to 280,000 dong yet she insisted it had to be doubled and made my partner pay 560,000 dong! This really tainted it from the start I suppose hence we did not get any room service during our 3 night stay. The pool area is nice, yet no pool bar or service at the pool and incredibly difficult to locate towels and then somebody manning the pool counter. Breakfast was amazing, the food was up there with the best I have seen but breakfast staff could be more friendly. When we went to check out we were also charged again for our two rooms. They had charged on the first day and we even showed them our bank history to prove this yet they insisted they hadn't! Now it has come out twice and is something I will have to chase up when I get home! All in all hotel was good just a pity the service didn't match.

Room Tip: Go grand deluxe lake side
  • Stayed: May 2014, travelled with family
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1  Thank Donna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tetsish, Manager at Sheraton Hanoi Hotel, responded to this reviewResponded 4 June 2014

Dear "Donna F",
We want to firstly apologize for the unpleasant experience during your stay in the Sheraton Hanoi. We are investigating the situation with regards to the double charge of beverages in the bar. This goes for the overcharging of 1 more room as well. As a hotel procedure, we normally take a deposit upon check in and if it is done by credit card there will be a hold amount, but released straight away after, check out. Please be assured that we do not condone such unprofessional behavior of overcharging our guest in the Sheraton Hanoi. We thank you for choosing to stay in Sheraton Hanoi and your feedback is valuable to us. We have noted the points in your feedback and share with the staff so as to improve and excel.
We hope you do not judge us on this one occasion.

We look forward to warmly welcoming you back to Sheraton Hanoi

Thank you and warm regards,
Sashikumar
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014 via mobile

I was staying there for my business trip and had such a nice experience. The room is spacious with great view. Facilities were new comparing to others hotels in Hanoi that I had stayed. Most important thing that made me very impressive was the helpful and professional staffs there. My special thanks to the staff Truong Thanh who helped me to find my lost iphone at a restaurant. He used his own phone to call my foreign number which was auto-roaming immediately when I informed him the incident. Such a dedicated staff will add a lot of value to the hotel and customers' experience.

Stayed: May 2014, travelled on business
Thank Vanessavu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tetsish, Manager at Sheraton Hanoi Hotel, responded to this reviewResponded 4 June 2014

Dear "Vanessavu",

Thank you for choosing to stay at the Sheraton Hanoi, We are delighted to hear that you had a nice experience during your stay. All our staffs go the extra step to assist the guests. . We look forward on your next visit to Sheraton Hanoi and will warmly welcome you back.

Thank you and warm regards,
Sashikumar
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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