We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Sheraton Hanoi Hotel
If you like this hotel, you might also be interested in
US$130
US$114
Booking.com
View Deal
  • Free Wifi
  • Breakfast included
US$144
US$101
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$111
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$180
US$125
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Splendid Star Grand Hotel(Hanoi)
US$50
US$46
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
US$135
US$122
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
US$69
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Golden Sun Palace Hotel(Hanoi)
US$40
US$34
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
US$190
US$140
Hotel Website
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Melia Hanoi(Hanoi)
US$242
US$218
HotelQuickly
View Deal
  • Free Wifi
  • Free Parking
Reviews (1,613)
Filter reviews
1,613 results
Traveller rating
745
605
198
43
22
Traveller type
Time of year
LanguageAll languages
More languages
745
605
198
43
22
Show reviews that mention
All reviewswest lakethe club loungespg platinumfree shuttleold quarterbit datedlake viewquiet areabreakfast buffetan upgradefitness centertaxi rideupgraded to a suitetravel deskhotel is locatedhalong baythe hustle and bustle
FilterAll languages
Updating list...
821 - 826 of 1,613 reviews
Reviewed 15 June 2014

We stayed here in May 2014 as Starwood Preferred Guests. Overall, our stay was enjoyable. The room was a decent size with a large bathroom. Breakfast was good with both asian and american options. We also used their luggage storage which was easy, free and came in great use for us (even after we checked out as we took a train to Sapa with a smaller bag and returned to the Sheraton to grab our luggage the next day).

The only issues we had were: The internet was a bit spotty and it seemed like only 3 devices in each room could be connected at a time. Also, the day we picked up our luggage (though we were no longer staying at the hotel), it took a bit of convincing to allow us to use their fitness centre showers to freshen up. Given that tourists are often in our same scenario (coming back from somewhere before heading to the airport), I felt they could anticipated our needs and proactively suggested an option (or maybe not given any attitude for our suggestion). The location is also a bit further away from the Old Quarter (i.e. approx 10 min cab ride) but not a pricey one by any means.

Other than that, we found our stay enjoyable, the staff friendly, a restful sleep and very quiet location.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Amini K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tetsish, Manager at Sheraton Hanoi Hotel, responded to this reviewResponded 25 June 2014

Dear "Amini K",

Thank you for choosing to stay at the Sheraton Hanoi. We want to sincerely apologize for the lack of anticipation from our staff and the luggage collection experience. We will also look into the internet connection to ensure seamless connection. We thank you for your comments and all our staff will be briefed and re-trained in order to prevent such occurrences again. Overall, we are delighted to hear you had an enjoyable stay with us. We will warmly welcome you back to the Sheraton Hanoi on your next visit.

Thank you and warm regards,
Sashikumar
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014 via mobile

First time in Vietnam and tried to find a good coffee shop around the hotel, receptionists were very kind to help as much as they can. Especially Mr. Thanh, Ms. Phuc! Good manner and attitude.
Food and room are nice too. Very satisfied.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Nanae K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tetsish, Manager at Sheraton Hanoi Hotel, responded to this reviewResponded 25 June 2014

Dear "Nanae K",

Thank you for staying with Sheraton Hanoi. We are delighted to read your stay and experience with us was up to your satisfaction. All of our staffs are committed in rendering any assistance so as to make our guest stay warm and comforting. We thank you for the staff recognition and this will inspire all of our staff to deliver their best. We look forward to welcoming you back to Sheraton Hanoi on your future travels.

Thank you and warm regards,
Sashikumar
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

The Sheraton fulfilled all our needs and more. To put things into perspective we were initially staying at another hotel (1st night in Ha Noi) located in the old part of town however it did not have a pool (a must) and was located on a narrow and very busy street without available footpaths to safely get around. We also wanted space to relax prior to our train journey to Sapa and end transfer to the Airport. Through our contact at Hoi An Express (our tour operator) we were able to upgrade to the Sheraton. It was the best thing we did. Could not speak more highly of this Hotel and their overall friendliness and professionalism throughout. Upon check in we were offered a further upgrade to Club status (US$40 per room) which gave us many extras including late check out, Internet in the room, a superior high level room with view (16th Floor), free coffee and soft drink daily in the Club lounge and the best of all complimentary beer, wine and spirits + food on the 17th floor from 5.30pm until 8pm daily. If you are staying there do yourself a favour and pay the extra it is well worth the money. Staff were so friendly and welcoming you almost felt like royalty. The pool was very good and provided the means to relax and cool off when needed. The day that we took the train to Sapa our beloved Hawks were playing Port Adelaide and we were naturally keen to see if we could watch at least some of the game on TV. However, given that we had checked out that morning there was no place to go to watch save for the Gym - to cut a long story short the butler who we chatted to earlier in the club saw us in the Gym and subsequently organised for us to gain entry to the Club on the 17th floor to watch the game. Now that really blew us away - to the point when we took ourselves to the 17th floor the butler had already rung ahead and there was no need to explain. As it was put to us "you are our guests enjoy" - they sat us down arranged the channel for the footy, gave us a glass of wine and some food pending our pick up and departure for the train station. Now that is service to the extreme and we will be forever thankful to all staff and the Hotel for going beyond all expectations. They were similarly helpful on our return from Sapa pending our transfer to the Airport on our last day in Ha Noi by allowing us late check out until 3pm (as it turned out we left at 2pm). The room was so lovely that in fact we spent the whole time on that last day (aside from a scrumptious breakfast on the 17th floor) in the room relaxing ahead of our flights back to Australia. Oh by the way the king size bed was of excellent quality and so comfy after some of the beds we had earlier slept in. One more thing we chose to have room service on the day we returned from Sapa (early check in at around 5am) and Wow was it good - fast efficient service and the food was probably the best that we had enjoyed during our entire 16 days in Vietnam. All in all The Sheraton Ha Noi was simply suburb in every facet and provided the perfect means end to our stay in Vietnam. Thankyou so much for looking after us so well. We will be forever indebted to your kindness and professionalism. Highly recommended!

Room Tip: Upgrade to Club status.
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bigredhawker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tetsish, Manager at Sheraton Hanoi Hotel, responded to this reviewResponded 15 June 2014

Dear Bigredhawker,

Thank you for choosing to stay in the Sheraton Hanoi. We are delighted to hear that you had a pleasant stay with us and that you had enjoyed your holiday. All our staffs are motivated to go the extra step to exceed guest expectations. It is also the culture of Sheraton Hanoi in giving all our guests a warm and comforting stay. If you have an opportunity to visit Hanoi again, we will warmly welcome you back to the Sheraton again.

Thank you and warm regards,
Sashikumar
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

This hotel has a lovely location on West Lake a quiet area away from the hustle of the old quarter. Attractive pool area that is kid friendly. Lovely staff always ready to go the extra mile! The courtesy van was well used by our party. A great service.

  • Stayed: July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 318Tina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tetsish, Manager at Sheraton Hanoi Hotel, responded to this reviewResponded 15 June 2014

Dear "318Tina",

Thank you for your comments. We are happy to hear you enjoyed our swimming pool and the shuttle service to the old quarter. All our staffs are passionate in their job and want to provide a pleasant experience to all our guests during their stay in Sheraton. We look forward to your next visit and we want to welcome you back to the Sheraton Hanoi.

Thank you and warm regards,
Sashikumar
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2014

The Sheraton Hanoi Hotel really provided great services in terms of cleanliness, atmosphere and amenities. It seems as though the entire staff is motivated to helping guests, and we had the pleasure of meeting Hong Anh.

Hong Anh, was the first staff member who welcomed us to the welcome and helped us bring our belongings to our room. Furthermore, while we were waiting for our taxi - he introduced and guided us towards many great local businesses throughout the heart of Hanoi. Hong Anh guided us to get great haircuts at an exceptional price, and also directed us to where we could have bun cha hanoi (a must try!). In addition, we were also looking for a place to have coffee, so Hong Anh guided us to a local venue to have delicious vietnamese coffee with a beautiful view of Huong river.

It goes without saying that staff members like Hong Anh, goes above and beyond to ensure that guests are provided with great service and truly have a wonderful experience. My greatest suggestion to everyone? Never overlook the expertise or knowledge of a bell boy.

Room Tip: If you can reserve a higher floor room with a view of the river. Great view of the river and the city.
  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Vince P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tetsish, Manager at Sheraton Hanoi Hotel, responded to this reviewResponded 15 June 2014

Dear "vu p",

Thank you for choosing to stay in the Sheraton Hanoi. It is great to hear that you had a warm and comforting stay with us. All our staff are dedicated and motivated in delivering professional and quality services to our guest, given by the example of Mr Hong Anh. Your comments will be an added motivation to all our staff to continuously excel in their service. We look forward to seeing you in Sheraton Hanoi on your next visit back.

Thank you and warm regards,
Sashikumar
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews