Have reviewed before. Not going to write another lengthy review. Hotel needs work. Starwood needs to stop charging for internet. F&B prices are much higher than other cities in Asia, but that's another Sheraton issue.
What REALLY bothers me most of all is that Starwood is also the only company I know of that "upgrades" guests to the executive floor but gives non of the benefits. Imagine sitting in first-class and being served coach food. When I brought it up to the front desk staff, I was laughed at as if it were ridiculous to think an upgrade would include all the amenities of the upgraded room. Having worked for three different hotel companies in four different properties, I think it is deplorable that Starwood would put guests in a room, regardless of rates, and tell them they don't have access to what that room should have. We would never have done that in any of ours, and other hotels that have put me on club floors as a guest have ALWAYS included full benefits. Shame on Starwood.
- Official Description (provided by the hotel):
- Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more less
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