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“Great one night stay”

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Sheraton Hanoi Hotel
Ranked #86 of 591 Hotels in Hanoi
Certificate of Excellence
Washington, District of Columbia, United States
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great one night stay”
Reviewed 7 August 2014

My friend and I stayed here our last night in Hanoi after a trip out to Halong Bay. THe staff was incredible, pool was great and guest rooms spotless. We only had one night but it was a great place to crash after a night of dinner and drinks exploring that area of town. Great location when you want to get out of the craziness of the old quarter.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Natalie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review, 11 August 2014
Dear "Natalie H",

Thank you for choosing to stay in the Sheraton Hanoi. We are happy to hear you had a pleasant stay with us. We are committed to providing guest a comfortable and memorable stay with top quality service. Our location also adds to the tranquility of any traveler who wants to get away from the noisy city center as in your case. Should your future travels bring you back to Hanoi, it will be a great pleasure to welcome you back to the Sheraton Hanoi.

Thank you and warm regards,
Sashikumar
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,431 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (277)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Singapore, Singapore
1 review
Reviewed 6 August 2014

A 5* hotel at a convenient location and overseeing the splendid West Lake. Few memories that will make me talk about this hotel to my colleagues for business and friends for leisure are dining (particularly breakfast) experience, rooms are cozy and comfortable...great sleep! Facilities across the hotel are designed for convenience.
It's the wonderful people that accounts to this great experience and Linh at the Club Lounge is one among such people that I will recognize and congratulate for the right attitude, professionalism and highest standards of hospitality, she has a sharp mind, sound knowledge and passion for her culture and 'listens'....Linh was the pleasant end to our wonderful stay.
All of you working there continue with this great job that you are doing there!

Room Tip: Facing the West Lake
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  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank JulMP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review, 11 August 2014
Dear "JulMP",

Thank you for choosing to stay at the Sheraton Hanoi. We are delighted to hear you had a cozy and comfortable stay, enjoyed the scenery of the Westlake as well as the international fare for breakfast. All our staff are dedicated to give the guest a memorable experience during their stay here. We thank you for your comments and this will inspire the team to work harder. We look forward to your next visit back to Sheraton Hanoi and it will be our pleasure to welcome you.

Thank you and warm regards,
Sashikumar
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penrith, Australia
Level 6 Contributor
757 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
Reviewed 5 August 2014

Great location, pricing, people and food. Just a perfect hotel. Located on the west lake area and close to all amenities. Great breakfast area, good wifi throughout the hotel. Taxi are very easy to get and extremely cheap. "".."

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review, 11 August 2014
Dear Chris C,

Thank you for choosing to stay in the Sheraton Hanoi. We are pleased to read you liked the location of the hotel. In addition, you enjoyed the breakfast and the service of the hotel. All of us in the Sheraton work tirelessly to ensure all of our guests have a warm and comforting stay.
Should your future travels bring you back to Hanoi, we will most definitely welcome you back to the Sheraton.

Thank you and warm regards,
Sashikumar
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westchester
Level 3 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 August 2014 via mobile

A 30 minute ride from the airport and 20 minutes from the old quarter makes this property an ideal place to stay especially if you want to get out of the insanity that is Hanoi. Hiep Tran at the front desk is over the top helpful and personally guarentees that everything is to your liking. Hiep went above and beyond his duties to make our stay more enjoyable. The property is clearly dated but attempts are being made to renovate. Excellent service throughout. Everyone had a smile on their face. Complete breakfast! Both western and Vietnamese. Pool is an added bonus after walking Hanoi in 90 plus degree weather.

Stayed August 2014, travelled with friends
Helpful?
Thank rjbm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review, 11 August 2014
Dear "rjbm",

Thank you for staying in the Sheraton Hanoi. We are delighted to hear you had a pleasant stay with us. More so, you enjoyed the breakfast fare provided. All our staff are motivated to deliver the best for our guest. Your comments on the staff will inspire others to excel in their performance as well.
We are looking forward on your next visit and will warmly welcome you back to the Sheraton Hanoi.

Thank you and regards,
Sashikumar
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coburg
Level 5 Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 August 2014

Nice hotel and good value for money by international standards. Location a little outside of downtown Hanoi, which can be reached by taxi in 10-15 minutes.
Rooms are normal. Executive lounge has quite good food to offer between 17:30 and 20:00.
Outside pool is nice, but unfortunately swim up bar is not in operation.
Good breakfast buffet, western and Asian style.
Service generally very good.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Imaan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review, 11 August 2014
Dear "CapNemoCoburg",

Thank you for choosing to stay in Sheraton Hanoi. We are glad you enjoyed the pool, Sheraton Club floor and the breakfast offerings. Here at Sheraton, we are committed to giving our guest a comfortable experience with a warm hearted service. We are looking forward to your next visit back to Sheraton Hanoi.

Thank you and warm regards,
Sashikumar
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tehran
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 August 2014 via mobile

The location of this hotel very good and you can see west lake from your room but realy this hotel need construction becues tower of hotel really old but has a nice loby and reseption and i think location of hotel's restaurant not good but has very polite and friendness and you can find various food at breakfast
Restaurant.
The outdoor pool was really nice but is so hot.
And there isn't free wifi at room you can find just at public place.

Stayed August 2014
Helpful?
Thank Bab_md74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level 4 Contributor
37 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 1 August 2014 via mobile

Stayed at the Sheraton Hanoi for 2 nights on business and was very happy with it. It made up for its age with excellent service, friendly staff & magnificent Sunday buffet lunch! Staff went out of their way to assist and thee was nothing too much to ask. Rooms were spacious & wifi snappy along with ample power points in room.

Location is a little way out of town but a pleasant break from the buzz of Hanoi City. Would definitely comebacks if I didn't have to necessarily be in the heart of Hanoi.

Stayed July 2014, travelled on business
Helpful?
Thank Rishen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review, 11 August 2014
Dear "Rishen",

Thank you for choosing to stay in the Sheraton Hanoi during your recent business trip. We are delighted to hear on your pleasant experience in the hotel. All the staff go the extra step in ensuring our guest have a memorable stay in the hotel. The culinary team also ensures the gastronomic fare provided is international and local. We look forward to your next visit to Sheraton Hanoi and it is our pleasure to welcome you back.

Thank you and warm regards,
Sashikumar
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Hanoi Hotel

Property: Sheraton Hanoi Hotel
Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #86 of 591 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sheraton Hanoi Hotel 5*
Number of rooms: 299
Official Description (provided by the hotel):
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 
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