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“Splendid!” 5 of 5 bubbles
Review of Splendid Star Grand Hotel

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Splendid Star Grand Hotel
Ranked #28 of 578 Hotels in Hanoi
Certificate of Excellence
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Splendid!”
5 of 5 bubbles Reviewed 8 October 2011

I moved from another hotel (NQR) to The Splendid Star 2 and it felt immediately 'right'. As mentioned by other reviews - Martin is a legend - will bend over backwards when you have a query, question or concern - really important when you are traveling alone as I was. fabulous, groovy location - boutique shopping and abundant with interesting dining choices - near the cathedral. the room was gorgeous - I had a 6th floor room with a gorgeous little balcony overlooking the cathedral - room had everything: cable TV - computer - wireless Internet - groovy round bed with comfy mattress - immaculate and spotlessly clean - LOVED the spa bathroom - it was nice to come back home and soak in bubbles after a long day of walking-touring- shopping, and then recuperate and get ready for a night out dining and wining. A perfect place to stay in Hanoi - very decent breakfast and excellent value. Highly recommended!

  • Stayed October 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JoJo333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,744 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (144)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
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  • Russian first
  • Slovak first
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  • Thai first
  • Vietnamese first
  • Any
English first
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 6 October 2011

The service was great! Manager (Martin) was extremely helpful by suggesting places to see, how to get there and tricks of the trade to make sure we didn't get scammed. Staff at hotel were always very happy and had great senses of humour. Would highly recommend staying there.

  • Stayed September 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Macmajor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QLD
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 3 October 2011

My husband and I recently stayed at the Slendid Star 2 Hotel for 5 nights while on holiday in Hanoi. The hotel was always kept to a very high standard, very clean and comfortable. We found the breakfast to be simple but very tasty. The hotel is close to the lake and to restaurants,.But it is the staff that make this hotel stand out. To Martin, Jenny and all the staff, congratulations on running a great hotel. We will certainly stay at the Slpendid Star 2 again.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sandycheeksQld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coffs Harbour, Australia
Level Contributor
100 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 22 September 2011

So it's not the Marriott but do you get service! We normally stay at 5 star hotels and wished some of them had the sort of service you receive at this hotel. It is spotlessly clean, has wi-fi and can arrange anything for you within reason. Breakfast is pretty simple with plenty of fresh fruit but that's what we like anyway.You wont get the big buffet breakfast Marriott style but that's probably better for you!

Room Tip: Our back room on third floor was very quiet.
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  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
68 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 16 September 2011

We stayed in this hotel just one night after arriving in Vietnam.
Martin the manager was without a doubt the most pleasant and helpful manager out of all the hotels i have ever stayed at. He never seems to be asleep and is always willing to help no matter what. The room we stayed in far exceeded our expectations and the location was pretty good. It is situated in a quiety little alley not for from the old cathedral. Also most of the rooms have personal computers!

The staff go out of their way for you and help you whenever you need it. Martin is great at explaining what is good to see and will even plan it out on a map for you.

If i was ever in Vietnam again I would stay there for sure and hopefully Martin would still be there.

Room Tip: Higher up for a better view
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  • Stayed June 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jameshil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 August 2011

Martin like everyone has mentioned is just great! He seem to never sleep and makes your stay a fantastic one! The hotel couldn't have been cleaner and the breakfast was amazing! The location was also great, just away from the main road so noise is not a problem and your on the doorstep of Hanoi centre! If you have any hesitations, don't! It's a great place to stay!

  • Stayed August 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jontytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 25 August 2011

My partner and I stayed here in our last week of a 5 month long trip through South East Asia. The rooms were great and we were upgraded to a higher room which was quite, bigger and fitted with modern furniture, in-house desktop and minibar. The rooms and serviced daily and the staff are friendly and willing to assist in any other request you may have during the stay. The breakfast is a bigger selection than most free breakfasts offered and you can order as much food, fruit juice, tea and coffee as you like each morning. What makes this place so special is the staff, in particular Martin who is the face of the hotel. From the minute you arrive he lavishes you with local knowledge from where to each the best street food to finding the best local tap beer on offer in the city. We cant say enough good things about him, he is a face we will never forget!

  • Stayed August 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jade_Brian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Splendid Star Grand Hotel

Property: Splendid Star Grand Hotel
Address: No 14 Tho Xuong lane, Au Trieu Str, Hoan Kiem dist, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #28 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Splendid Star Grand Hotel 3*
Number of rooms: 6
Official Description (provided by the hotel):
The Splendid Star Grand Hotel is a new extension of the local family-owned Splendid Star group. It is located near the center of the Old Quarter, with only a 5 minute walk to Hoan Kiem Lake. We are located on a small street next to St. Joseph's Cathedral, away from the busy traffic of Hanoi. There are numerous restaurants and cafes within the hotel's neighborhood to suit any taste. The atmosphere is comfortable, relaxing, and inviting to all travelers whether you are coming to Vietnam for business, leisure, or holiday. The knowledgeable and accommodating hotel staff is available 24 hours a day and it prepared to help you with any request that you may have. We offer both Western and Vietnamese breakfasts every day in our dining room. We also offer convenient laundry service, tour booking, international visa application, and car service.Each room is equipped with a mini refrigerator, complimentary toiletries, cable television on a LCD screen, a private computer, WiFi connection, air conditioning, and noise canceling glass windows. ... more   less 
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