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“Great location, but hotel needs to improve”

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Splendid Star Grand Hotel
Ranked #26 of 588 Hotels in Hanoi
Certificate of Excellence
Kuala Lumpur, Malaysia
Level 6 Contributor
139 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
“Great location, but hotel needs to improve”
Reviewed 21 October 2011

We loved the area in which the hotel is located but were disappointed by our stay. We actually cut short our stay and found somewhere else......

Upon arrival we were greeted very warmly by Martin who ran through a lot of the sites of interest in Hanoi and we found this very useful, but we did feel that our check in process took far too long (about 45 minutes) once he had described all of the tours the hotel provided etc. After an early morning flight we just wanted to get to our room

The room was fine, although the round bed seemed very odd and the bathroom was not very clean. The main door to the room did not meet the frame properly so if the key was only turned once in the lock the door remained unlocked! It would only lock when the key was turned twice. I would not be at all surprised if guests have gone out for the day inadvertently leaving the door unlocked.

Our main concern was that upon seeing the room we noticed that there were lots of cat hairs on the bed (we both suffer from cat allergies) when we mentioned this it didn't seem to register at all that this would be a problem and we were left to it. We had to go to reception to arrange for the linen to be changed. However we still endured an uncomfortable night of sneezing and so decided to check ot the next day. Apparently it is the owners cat, quite how a hotelier considers it acceptable to allow his cat to wander round guest rooms is anyones guess.

Shame really, because I think that the hotel has potential, they just don't seem to have got the important details right.

  • Stayed October 2011, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank mapmanish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (153)
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English first
London, United Kingdom
Level 5 Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 19 October 2011

We stayed at Splendid Star for just one night, but we had a lovely deluxe room at Splendid Star - it has a computer with internet, which was great, a fantastic bathroom, and the biggest bed I've ever seen! It was a downstairs room, so was a little noisy from the lobby, but otherwise totally faultless. Breakfast was simple and delicious also.

The staff were brilliant, particularly Martin, whose English is fantastic and has a wealth of knowledge about Vietnam. He recommended a great dinner place for us, where I had the best tofu of my life! Even better, he let us use a room and shower when we returned to Hanoi after our Halong Bay tour - it was exactly what we needed after a hot day and a long overnight train ahead.

This kind of customer service is priceless, so I couldn't recommend enough!!

Room Tip: Better to be upstairs to avoid lobby noise (but its not that bad, honest!)
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank talkingbird2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo, Japan
1 review
Reviewed 14 October 2011

This great little hotel in the heart of the old quarter lived up to the high ratings on TripAdvisor. The room was very nice, clean, good facilities for the price and had a lovely balcony overlooking the cathedral. The hotel is in a very quiet backstreet in the heart of old quarter, short walking distance to boutique shopping, the lake, street cafes that spill onto the street day and night with the young cool local crowd (lemon tea and sunflower seeds is the thing) and of course street food etc. For eg, every night in a small alley near the Splendid Star 2 a small stall sets up to serve Nem Chua (pork skewers grilled on a charcoal bbq), grilled dried fish and other small snacks. Join the students and cool set on tiny stools for an amazing street food experience for a couple of dollars.
The real highlight of this hotel however is Martin, as many others have commented. He makes this hotel stand out from the crowd. He understands the concept of hospitality and service, the customer comes first, no matter what. A concept not always experienced in Vietnam on this trip. He is a truly great guy, he knows what tourists want and what they need to know about Hanoi to make their experience as positive as possible. Good luck Martin and we will come and visit you again, either at this hotel or wherever you go next. All the staff are great too, always smiling and happy to help.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank piccadillytokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 October 2011

Third trip to Hanoi but first in this part of town. After trying around five other places around the corner in what is sort of "backpacker" street, this was a beauty!. Great room! Luxurious after my other accom throughout 'Nam. And even better - and cheaper than other Hotels I stayed in within the old quarter. Still close enough to the old quarter and the enjoyable eight hour walk through there. But the scenery, the food, the 'trendy' young locals eating on the street in the evenings - or just around the corner on the pavement in the late afternoon, the lake, the "everything" around here made this a great base for enjoying this town once again. Great Room [change if you don't like it to another]. Truthfully, I did not feel comfortable with the manager when I was there .... had a shifty look, and I did feel .... well, they gotta try and make a dollar somehow, but all worked out well after my five days. Definitely will go back. So don't tell anyone this place is good...... or we may not be able to get a room [or haggle down the price] ;-)

  • Stayed June 2011, travelled solo
    • Value
    • Location
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Helpful?
5 Thank yousonofabeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 October 2011

I moved from another hotel (NQR) to The Splendid Star 2 and it felt immediately 'right'. As mentioned by other reviews - Martin is a legend - will bend over backwards when you have a query, question or concern - really important when you are traveling alone as I was. fabulous, groovy location - boutique shopping and abundant with interesting dining choices - near the cathedral. the room was gorgeous - I had a 6th floor room with a gorgeous little balcony overlooking the cathedral - room had everything: cable TV - computer - wireless Internet - groovy round bed with comfy mattress - immaculate and spotlessly clean - LOVED the spa bathroom - it was nice to come back home and soak in bubbles after a long day of walking-touring- shopping, and then recuperate and get ready for a night out dining and wining. A perfect place to stay in Hanoi - very decent breakfast and excellent value. Highly recommended!

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JoJo333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 October 2011

The service was great! Manager (Martin) was extremely helpful by suggesting places to see, how to get there and tricks of the trade to make sure we didn't get scammed. Staff at hotel were always very happy and had great senses of humour. Would highly recommend staying there.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Macmajor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QLD
Level 5 Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 3 October 2011

My husband and I recently stayed at the Slendid Star 2 Hotel for 5 nights while on holiday in Hanoi. The hotel was always kept to a very high standard, very clean and comfortable. We found the breakfast to be simple but very tasty. The hotel is close to the lake and to restaurants,.But it is the staff that make this hotel stand out. To Martin, Jenny and all the staff, congratulations on running a great hotel. We will certainly stay at the Slpendid Star 2 again.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandycheeksQld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Splendid Star Grand Hotel

Property: Splendid Star Grand Hotel
Address: No 14 Tho Xuong lane, Au Trieu Str, Hoan Kiem dist, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #26 of 588 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Splendid Star Grand Hotel 3*
Number of rooms: 6
Official Description (provided by the hotel):
The Splendid Star Grand Hotel is a new extension of the local family-owned Splendid Star group. It is located near the center of the Old Quarter, with only a 5 minute walk to Hoan Kiem Lake. We are located on a small street next to St. Joseph's Cathedral, away from the busy traffic of Hanoi. There are numerous restaurants and cafes within the hotel's neighborhood to suit any taste. The atmosphere is comfortable, relaxing, and inviting to all travelers whether you are coming to Vietnam for business, leisure, or holiday. The knowledgeable and accommodating hotel staff is available 24 hours a day and it prepared to help you with any request that you may have. We offer both Western and Vietnamese breakfasts every day in our dining room. We also offer convenient laundry service, tour booking, international visa application, and car service.Each room is equipped with a mini refrigerator, complimentary toiletries, cable television on a LCD screen, a private computer, WiFi connection, air conditioning, and noise canceling glass windows. ... more   less 
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