We loved the area in which the hotel is located but were disappointed by our stay. We actually cut short our stay and found somewhere else......
Upon arrival we were greeted very warmly by Martin who ran through a lot of the sites of interest in Hanoi and we found this very useful, but we did feel that our check in process took far too long (about 45 minutes) once he had described all of the tours the hotel provided etc. After an early morning flight we just wanted to get to our room
The room was fine, although the round bed seemed very odd and the bathroom was not very clean. The main door to the room did not meet the frame properly so if the key was only turned once in the lock the door remained unlocked! It would only lock when the key was turned twice. I would not be at all surprised if guests have gone out for the day inadvertently leaving the door unlocked.
Our main concern was that upon seeing the room we noticed that there were lots of cat hairs on the bed (we both suffer from cat allergies) when we mentioned this it didn't seem to register at all that this would be a problem and we were left to it. We had to go to reception to arrange for the linen to be changed. However we still endured an uncomfortable night of sneezing and so decided to check ot the next day. Apparently it is the owners cat, quite how a hotelier considers it acceptable to allow his cat to wander round guest rooms is anyones guess.
Shame really, because I think that the hotel has potential, they just don't seem to have got the important details right.
- Official Description (provided by the hotel):
- The Splendid Star Grand Hotel is a new extension of the local family-owned Splendid Star group. It is located near the center of the Old Quarter, with only a 5 minute walk to Hoan Kiem Lake. We are located on a small street next to St. Joseph's Cathedral, away from the busy traffic of Hanoi. There are numerous restaurants and cafes within the hotel's neighborhood to suit any taste. The atmosphere is comfortable, relaxing, and inviting to all travelers whether you are coming to Vietnam for business, leisure, or holiday. The knowledgeable and accommodating hotel staff is available 24 hours a day and it prepared to help you with any request that you may have. We offer both Western and Vietnamese breakfasts every day in our dining room. We also offer convenient laundry service, tour booking, international visa application, and car service.Each room is equipped with a mini refrigerator, complimentary toiletries, cable television on a LCD screen, a private computer, WiFi connection, air conditioning, and noise canceling glass windows. ... more less
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