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Splendid Star Grand Hotel
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Reviews (2,449)
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2,106
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All reviewsmanager martinhalong bayold quarterhoneymoon suitechurch bellsthe hotel managera great stayfriendly hotelwelcome drinkhotel is locatedside streetfantastic servicequiet streethoan kiem lakehome away from homefamily roomlocation is great
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1,435 - 1,440 of 2,449 reviews
Reviewed 21 December 2011

A nice hotel , clean with polite friendly staff.Our room overlooked the cathedral (not a great view) but the balcony was a nice place to relax and the only place to receive the dodgy wifi signal.We were told wifi was getting fixed but it worked fine in lobby.At present there is building work going on in hotel (we were told it was next door but met the builders in the lift) ,can hear it from floors 5 and 6.The cathedral bells are loud but this is personal thing and didnt disturb us.Overall though this is a very pleasant hotel which is clean and tidy with good staff.

  • Stayed: December 2011
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2  Thank Pete_Brisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2011

all the staff at this hotel are prepared to go an extra mile for there guests. We had stayed at a 4 star hotel in bangkok before travelling to hanoi, but found this hotel more comfortable. The breakfasts were excellent, we were expecting continental breakfast but everybody chooses from the menu which includes a variety of cooked breakfasts. Staff make you a variety of complimentary drinks throughout the day including fresh mango and other juices. Excelent lively location very close to the lake, restaurants/bars, shops, facilities e.g hairdressers/spas.

The staff are very efficient and any requests are dealt with promptly e.g changing money, laundry, directions.

We are very grateful to jenny for her help in booking our hotel in saigon.

It is a family run hotel with a family atmosphere. We were a group of 3, mother and 2 adult sons and all felt very comfortable there. We have no hesitation in throughly recommending this hotel and hope to return!

P.s jenny and martin we miss our fresh mango juices and daily chats, we get neither in our hotel in hoi an!

  • Stayed: December 2011
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1  Thank greatwhite_75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2011

Nice and clean. Free beverages (non-alcoholic) all day makes you happy but you hardly ever make use of the option :)
The staff in their attempt to be nice can be a bit pushy at times.
The location is right in the middle of all the action which makes it a great find.

  • Stayed: October 2011, travelled with friends
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1  Thank Piyush M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2011

A great find tucked away in a small lane behind St. Josephs Cathedral. Its very central, yet removed from all the hustle and bustle of Hanoi. The breakfast is a la carte style, and is unlimited when it comes to how many dishes can be ordered. The food was of a very high standard. The rooms are similar to what you would find in a Hilton or Sofitel, they contain anything and everything modern and are very very spacious. The service was great, we were greated with a fresh juice, fruit platter and a half an hour explanation of all the local tourist attractions and best eateries. The best suggestion was the Halong Bay cruise with A class cruises, that trip was a real highlight and everything was arranged through this hotel. We were able to store our big luggage pieces at the hotel which was a huge help. I would highly recommend families, couples and anyone wanting great service at great value to stay here!

Room Tip: The large suites are enormous and include a business desk with a computer. A massive tv and dvd player are included as well.
  • Stayed: November 2011, travelled with friends
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Thank Kim r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2011

I have no hesitation in providing this recommendation!
With 3 nights spent at the Splendid Star, and a couple of nights in another hotel in the 'Ancient Quarter'. They were like chalk and cheese. The Splendid Star is in the prettiest part of Hanoi, and concierge Martin's attentiveness and charm is second to none in Vietnam!

  • Stayed: October 2011, travelled as a couple
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3  Thank Stuart_1472
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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