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“Location great”

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Splendid Star Grand Hotel
Ranked #28 of 580 Hotels in Hanoi
Certificate of Excellence
New York City, New York
Level Contributor
142 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Location great”
3 of 5 bubbles Reviewed 2 June 2012

This hotel was basic but a good stay. The location is the best as its right next to the cathedral and therefore in the heart of the old quarter. The room was large and clean, as was the interior bathroom. The towels are changed daily but not the sheets, which is fine. The host staff was attentive and polite even if a bit unpolished. They serve breakfast (beginning at 7) in the back of the lobby which is fine though they do not turn on the a/c, but it wasn't unpleasant. The food was basic and nothing special; a set menu and no free refills if wanted. One time when we went downstairs at 7am, everything was still locked up and when a member of the "staff" was sleeping on the couch in the lobby said "starts at 7" well it was 7 so they overslept; and a frantic phone call to the hostess and about 30 min later we were served breakfast - hence the unpolished part. Clearly no management on site. The room door lock is a bit tricky but safe. There is a room safe also. Note there is no elevator so walking stairs might be an issue for some. My last day I wasn't leaving until 5pm, late checkout was 1pm, but, they did let me use an empty room to shower as I was out all day and sweaty. Big plus on that! They kept my luggage while out but it was left behind the stairs, no tags, and no real security with the others that also did the same.

Room Tip: The hotel is 6 floors and better views are 5 and 6; however since so elevator this might be a proble...
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  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank songoflife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,817 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (146)
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jakarta
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 28 May 2012

kwe were staying in this hotel for 4 nights and it was a great experience, Martin is very friendly and helpful, although sometimes a bit annoying but we undestand his antention to make every guest feel welcome.
We booked the deluxe room and instead the hotel gave us a family room which was amazing because it has 2 twin doubled bed. Bathroom is clean, breakfast is good. Martin also help us to book the city tour and the halong bay tour, both were superb.
The location is near the st joseph cathedral and not far from the lake, only about 5 minutes walking, so quite central and a few nice cafes and shops near by.
We ended our trip to hanoi feeling happy.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank indra g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
singapore
Level Contributor
37 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 27 May 2012

To my surprise, Hanoi is a very CLEAN city. People there are generally friendly.Of coz, still hv to bargain for all the goods purchase. Beware of road side eatery, must ask for price first before you eat, unless there is a menu with all fixed price listed.
Donot take taxi with "meter" but bargain the price before u go up. Like from weekend old market back to hotel at old quarter, it is abt usd2-3 . But if u go by meter, it cost u at least usd18.
All taught by Martin, the hotel reception at splendid star grand hotel. Becoz of him, we save n learnt lots and hv a pleasant stay in Hanoi.
I will definitely stay at this hotel again if I come back to Hanoi.
Oh yeah, if anyone of you have time & extra money, do try the Orchid Spa!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samwong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 May 2012

I stayed here as my last stop in a 7-week tour of Southeast Asia. Of all the locations, this was where I felt most at home. All the staff was warm and friendly, though clearly Martin is the star at the Splendid Star...funny, always there with a laugh or a smile, and as helpful as can be. And the location is fabulous: walk out to the main street and you're in the middle of all the Old City has to offer. Near the lake, the street scene and the bustle of the shops. It was a fantastic way to end a fantastic trip--good value, great location and the friendliness of Vietnam on full display at the reception desk. Can't wait to go back, and will certainly stay here when I return!

Room Tip: My room was in the back, so the cathedral bells were a lovely background noise, though they may be m...
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  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fredda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 13 May 2012

This is a fantastic hotel, the location is fantastic, the staff are friendly, Martin is so funny and helpful. We always looked forward to returning to the hotel and to be greeted by Martin. Martin will organise taxis to well known clean restaurants and to massage places that will rejuvenate you for you next days outing to this beautiful, friendly town

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bubble098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 12 May 2012

The rooms are very clean and everything including the most important area, the bathroom, looks new. Fantastic service by the hotel staff, especially Martin who welcomed us and shared with us the places to visit in Hanoi.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BensonSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M'sia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 5 May 2012

It was a on-the-go trip to Vietnam. Prior the trip, we had made the necessary arrangements to visit Sapa and Halong Bay with different travel operators and arranged pick-up from the hotel, though we were due to check-in after the two places. Despite so, Martin welcomed us into the hotel lobby and offered us complimentary drinks. There was once which he woke up from his sleep and allowed us into the hotel at 5am while we lingered around to wait for pick-up. We truly appreciate Martin's hospitality, the way he went the extra mile to make us feel welcomed. We always enjoyed talking to him and love his personality! We are able to talk like friends and we had enjoyed the 2 nights in the hotel. The room was clean and comfy, we slept really well. The entire crew is commendable as well, for their service and effort. Before checking out, we were told to pay for couple of cans of cold drinks from the fridge which we did not drink from. And it was being waived off. However, this isn't enough to change our impression on the hotel. Definitely the place to stay while you're in Hanoi! From your lovely room 403 Girls! Would love to see you again!

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank YeKX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Splendid Star Grand Hotel

Property: Splendid Star Grand Hotel
Address: No 14 Tho Xuong lane, Au Trieu Str, Hoan Kiem dist, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #28 of 580 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Splendid Star Grand Hotel 3*
Number of rooms: 6
Official Description (provided by the hotel):
The Splendid Star Grand Hotel is a new extension of the local family-owned Splendid Star group. It is located near the center of the Old Quarter, with only a 5 minute walk to Hoan Kiem Lake. We are located on a small street next to St. Joseph's Cathedral, away from the busy traffic of Hanoi. There are numerous restaurants and cafes within the hotel's neighborhood to suit any taste. The atmosphere is comfortable, relaxing, and inviting to all travelers whether you are coming to Vietnam for business, leisure, or holiday. The knowledgeable and accommodating hotel staff is available 24 hours a day and it prepared to help you with any request that you may have. We offer both Western and Vietnamese breakfasts every day in our dining room. We also offer convenient laundry service, tour booking, international visa application, and car service.Each room is equipped with a mini refrigerator, complimentary toiletries, cable television on a LCD screen, a private computer, WiFi connection, air conditioning, and noise canceling glass windows. ... more   less 
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