This hotel was basic but a good stay. The location is the best as its right next to the cathedral and therefore in the heart of the old quarter. The room was large and clean, as was the interior bathroom. The towels are changed daily but not the sheets, which is fine. The host staff was attentive and polite even if a bit unpolished. They serve breakfast (beginning at 7) in the back of the lobby which is fine though they do not turn on the a/c, but it wasn't unpleasant. The food was basic and nothing special; a set menu and no free refills if wanted. One time when we went downstairs at 7am, everything was still locked up and when a member of the "staff" was sleeping on the couch in the lobby said "starts at 7" well it was 7 so they overslept; and a frantic phone call to the hostess and about 30 min later we were served breakfast - hence the unpolished part. Clearly no management on site. The room door lock is a bit tricky but safe. There is a room safe also. Note there is no elevator so walking stairs might be an issue for some. My last day I wasn't leaving until 5pm, late checkout was 1pm, but, they did let me use an empty room to shower as I was out all day and sweaty. Big plus on that! They kept my luggage while out but it was left behind the stairs, no tags, and no real security with the others that also did the same.
- Official Description (provided by the hotel):
- The Splendid Star Grand Hotel is a new extension of the local family-owned Splendid Star group. It is located near the center of the Old Quarter, with only a 5 minute walk to Hoan Kiem Lake. We are located on a small street next to St. Joseph's Cathedral, away from the busy traffic of Hanoi. There are numerous restaurants and cafes within the hotel's neighborhood to suit any taste. The atmosphere is comfortable, relaxing, and inviting to all travelers whether you are coming to Vietnam for business, leisure, or holiday. The knowledgeable and accommodating hotel staff is available 24 hours a day and it prepared to help you with any request that you may have. We offer both Western and Vietnamese breakfasts every day in our dining room. We also offer convenient laundry service, tour booking, international visa application, and car service.Each room is equipped with a mini refrigerator, complimentary toiletries, cable television on a LCD screen, a private computer, WiFi connection, air conditioning, and noise canceling glass windows. ... more less
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