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“Hospitality at it's best”

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Splendid Star Grand Hotel
Ranked #25 of 580 Hotels in Hanoi
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Hospitality at it's best”
Reviewed 7 July 2012

We stayed twice at the splendid star #2. We've experienced hospitality like nowhere in Vietnam. Tuan and Martin really make an effort to make you feel welcome, though Martin is quite the cheeky one. Saying things like "I wanna hit you!" and "I kill you!". Nevertheless he too will make you as comfortable as possible and he's good fun. If you're not full after breakfast just order more until you can eat no more.
The only downside of this hotel CAN be power outs. This due to the crowded block the hotel is situated on where all ac's are working overtime. Otherwise great hotel, great rooms, great staff, great location. Will stay here again and would recommend.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MartijnMakelaar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Beijing, China
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 July 2012

Absolutely fantastic. I loved my stay in Hanoi, which ended up feeling far too short. I'm certain that I wouldn't have had nearly such a great experience if it weren't for the service here.

Martin was an amazing resource. He's very friendly and a brilliant source of information about the city. He really went the extra mile to help out and make sure that everything was going well for me. He hooked me up with the most amazing motorcycle taxi driver, arranged tours and provided tips on where to eat, where to shop and where to sight-see. When I mentioned wanting to buy some coffee, he was able to give me ideas of where to go. He was concerned about my getting what I needed and not getting scammed, so he pointed out what to look for. When I was uncertain, he offered to go out and pick some up for me, as he was running an errand in the area for another guest.

Not even a blackout early one morning could put a stain on this trip! Nothing like navigating pitch-black stairwells early in the AM to keep you on your toes. Fantastic stay. I'm already trying to figure out when I can make another trip back.

  • Stayed July 2012, travelled solo
    • Value
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Helpful?
2 Thank brittas83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoi An
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 July 2012

I've tried almost 10 different hotels in Hanoi (around the Hoan Kiem Lake), and this hotel has really the best price/quality rate. The bed feels divine and the bathroom is high quality.
The staff, lead by Martin, is very friendly and helpful. Always ready to help you! Great!!

Room Tip: The only room on the ground floor is very good! Beware of the noise people and staff make on the oth...
See more room tips
  • Stayed June 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank MaartenHoiAn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris 12
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 July 2012

We stayed a long time in Splendid Star Grand Hotel and really enjoyed our experience there.
Martin and all the staff are so kind, friendly and professionnal.
Immediately when you come they give you a map of the city and explain you the places to see and the tips to know to have a good journey in Hanoï.
The breakfast is excellent and there is plenty. You are offered fruit juices and watter bottles every day. The deluxe room is clean and large. Like in many hotels in Hanoï you are sometimes waken up by the girls for the cleaning of the room but it's ok, there are very nice persons too. The hotel is calm and has a perfect situation in the old town.
We booked all our taxis (from & to the airport and throughout the city) with Martin so we never had any problem concerning the prices to the taxi. We also booked the cruise to Halong Bay with Royal Heritage Cruise and it was a nice experience (14 pax maximum on the boat, with good staff and food).
We definitively will come back to Splendid Star Grand Hotel when we will go back in Hanoï!

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
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Helpful?
3 Thank Clélia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 June 2012

The staff are very friendly, especially Martin. Although it is in a very small street, it is very accessible to all attraction. Martin provided us with a lot of information for us to travel around Hanoi and recommended us good and cheap restaurant. It gives us a very homely feeling. Martin waited for us at the train station for about 2 hours as our train delayed.

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Pehsf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, New South Wales, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 June 2012

Located in the heart of Hanoi, lies this charming hotel. From its friendly and very helpful staff to its spacious and clean rooms, this very affordable hotel is a must stay for all who are travelling to Hanoi. Make sure to speak to "Martin", he will look after you, even upgrade you to the honeymoon sweet :D. This by far was on of the most comfortable and helpful hotel's that i have stayed in anywhere throughout vietnam. I would definitely recommend. 5 stars and thankyou for making my time very enjoyable.

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nam N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 June 2012

We booked this hotel online for 7 nights after reading the reviews. We were welcomed with a warm smile and cold drink which was needed as Hanoi at this time of year is a sweltering 38 degrees.
The location is fantastic as it is close to the train station, old town, the lake and everything else. The streets around this hotel have everything a westerner could need. After eating the local food for a few days it is a welcome relief to have a decent hamburger and fries or pizza/pasta.
Martin, who is on the front desk is a funny character. He and the other staff members will always greet you with a smile. They are very helpful with showing the best places to eat, go shopping and explain what to do and what not to do. They will also give you an indication on how much to pay for certain items. This is very handy, as most things on the street here you will need to barter for.
The rooms are very clean and comfortable. They contain a fridge, which is great as there is a supermarket around the corner to buy water and snacks. The rooms are air conditioned which is a relief. Breakfast is Awesome, you can have as much as you like! The internet LAN is Super fast!
Martin helped us buy Crabs and Prawns off the street, he was kind enough to cook these for us in the hotel kitchen.

These guys really know how to look after their guests.

After our trip to Halong Bay and Sapa we booked to stay here again for another night. (8 nights in total)
We will be sad to say goodbye.

Would I stay here again? Definitely!!

Room Tip: All rooms are good. We stayed in 3 different rooms in our time and they have everything you could po...
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bellis30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Splendid Star Grand Hotel

Property: Splendid Star Grand Hotel
Address: No 14 Tho Xuong lane, Au Trieu Str, Hoan Kiem dist, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #25 of 580 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Splendid Star Grand Hotel 3*
Number of rooms: 6
Official Description (provided by the hotel):
The Splendid Star Grand Hotel is a new extension of the local family-owned Splendid Star group. It is located near the center of the Old Quarter, with only a 5 minute walk to Hoan Kiem Lake. We are located on a small street next to St. Joseph's Cathedral, away from the busy traffic of Hanoi. There are numerous restaurants and cafes within the hotel's neighborhood to suit any taste. The atmosphere is comfortable, relaxing, and inviting to all travelers whether you are coming to Vietnam for business, leisure, or holiday. The knowledgeable and accommodating hotel staff is available 24 hours a day and it prepared to help you with any request that you may have. We offer both Western and Vietnamese breakfasts every day in our dining room. We also offer convenient laundry service, tour booking, international visa application, and car service.Each room is equipped with a mini refrigerator, complimentary toiletries, cable television on a LCD screen, a private computer, WiFi connection, air conditioning, and noise canceling glass windows. ... more   less 
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