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“Highly Recommend”

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Splendid Star Grand Hotel
Ranked #25 of 599 Hotels in Hanoi
Certificate of Excellence
Reviewed 18 March 2014 via mobile

This is a fantastic place to stay! I can't fault it! It's clean, has strong wifi all over, is very reasonably priced. The food is great and it's in a perfect location in the old market. But what makes this hotel is the staff. There isn't anything they won't do for you from booking tours or physically walking you to destinations. Martin is a credit to the hotel and the ladies behind reception are amazing! They recommend great restaurants and places to go! We had to cut out trip short and they were great helping us change flights etc. don't even consider looking at anywhere else!

Stayed: March 2014, travelled with friends
Thank Tashachapman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,101 - 1,107 of 2,248 reviews

Reviewed 13 March 2014

This is my family's second time to stay in this hotel. The first one was back in 2011 and then last November 2013. The rooms have been well maintained over the years, and the staff, headed by Martin, are really nice.

Spacious and cozy rooms; nice breakfast selection; and the unlimited drinks offer is for real!

You definitely get more than what you pay for. The location is very convenient also.

HIGHLY RECOMMENDED.

Roberto Sandoval - Philippines

  • Stayed: November 2013, travelled with family
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1  Thank R0bertS41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2014

Read the reviews they don't lie The manager martin is the best you will meet at any hotel great rooms breakfast cooked to order great choice anything you want martin will try is best to get it for you.Book trips for you train tickets onward accomadation he took us on a day out for a trip to a silk factory when my wife mentiond that she liked that sort of thing.He took us to the train station and loaded our cases and made sure we were ok Six hotels were stayed at on our holiday to Vietnam some were over £150 a night this one "£25 a night stay at this hotel in Hanoi youi will not be disappointed 10/`10 Terry and Rosemary Hobbs

Room Tip: The rooms don't have a good view as the street is very narrow but you will see the real day to d...
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  • Stayed: February 2014, travelled on business
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1  Thank BIGT811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2014

This is a very small hotel that said what a delightful stay this was made possible by Martin the Manager he could not be more helpful and attentive at all times. We traveled throughout vietnam and did not have a better stay anywhere.
It does not have all the facilities of a large hotel but is made up for with the excellant customer care. The hotel is up a back street has a previous reviewer has said but is perfectly located in the old town and all the attractions of Hanoi. The rooms have all that is needed for an enjoyable stay good TV with a good selection of programmes good ben and shower and very clean.
Our only regret is we forgot to give Martin a good tip for the way he looked after us.

  • Stayed: February 2014, travelled as a couple
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1  Thank brian l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2014

We booked this hotel after reading good reviews on trip advisor and we weren't disappointed.
We were upgraded to a room with a jacuzzi which was clean and also very spacious. Although it is located in a back street lane ( the taxi took us as far as he could ) it is in a great location, next to the cathedral and the lake is close by.
Martin and Twan were both very efficient Martin a joker and Twan a gentleman. They were receptionists, waiters and tour operators!
They looked after our main luggage whilst we were in Sapa and also on our overnight cruise in Halong Bay. Amazing service, no hesitation in recommending this hotel.

Room Tip: The higher the better for noise.
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  • Stayed: January 2014, travelled as a couple
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1  Thank happywandererSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2014 via mobile

This hotel was bright and clean but what makes it special is Martin, this man sure knows how to multi task he booked our trip to halong bay, bus tickets and even got rolls made for us for th journey, he arranged the next accomodation for us and then rang when we got here to make sure everything was ok! Well worth a visit

  • Stayed: February 2014
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Thank teigywoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2014

We have just returned from staying at the Splendid Star Grand Hotel.
The room was very spacious, clean and in a great location, very central near Lake
but tucked away in a quiet street. The staff, especially Martin, were fantastic and
couldn't do enough for you. He even managed to locate and retrieve a missing bag
for us on our last day ensuring it was delivered to the hotel before we had to leave
early in the morning. Thank you, would definitely recommend and would love to return.

  • Stayed: February 2014, travelled as a couple
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1  Thank Lynnb110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Splendid Star Grand Hotel

Address: No 14 Tho Xuong lane, Au Trieu Str, Hoan Kiem dist, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #25 of 599 Hotels in Hanoi
Price Range: £30 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Splendid Star Grand Hotel 3*
Number of rooms: 6
Official Description (provided by the hotel):
The Splendid Star Grand Hotel is a new extension of the local family-owned Splendid Star group. It is located near the center of the Old Quarter, with only a 5 minute walk to Hoan Kiem Lake. We are located on a small street next to St. Joseph's Cathedral, away from the busy traffic of Hanoi. There are numerous restaurants and cafes within the hotel's neighborhood to suit any taste. The atmosphere is comfortable, relaxing, and inviting to all travelers whether you are coming to Vietnam for business, leisure, or holiday. The knowledgeable and accommodating hotel staff is available 24 hours a day and it prepared to help you with any request that you may have. We offer both Western and Vietnamese breakfasts every day in our dining room. We also offer convenient laundry service, tour booking, international visa application, and car service.Each room is equipped with a mini refrigerator, complimentary toiletries, cable television on a LCD screen, a private computer, WiFi connection, air conditioning, and noise canceling glass windows. ... more   less 
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