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“MARTIN MAGIC”

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Splendid Star Grand Hotel
Ranked #27 of 599 Hotels in Hanoi
Certificate of Excellence
Reviewed 8 June 2014

after 9 months of Crazzy asia with its Varied accommodation, we arrived at big smoke hanoi 5am on our moto,,,
SUPER MARTIN TO THE RESCUE,,,
what seemed to be an asian angel approached us with a genuine smile and warmth.
he made us coffee while we had a talk and looked at the room (the pice being More than in the country side)
long story short we stayed there for our last 10days , we loved the place, the room was sooooo nice,, incredible shower, great bed, big towels, (all the good stuff+ more) .
the cleanesr where lovely and punctual(not common) coodos to them,
All the staff were lovely and helpful with the motivation to grant a good time in a friendly helpful, patient manner.
breakfast was fantastic, i felt like a bear preparing for hybernation every morning lol.
fruit juice all day,, yum
and as mentioned before,, MARTIN,
You seriously put the SPLENDID IN the Hotel..
such a genuine nice guy, great english skills, friendly, cheeky , respectful , helpful, WORks and Lives there! 7days a week,, he truly makes the hotel more than just just a crash pad,
i will be back
well done! x

  • Stayed: May 2014, travelled as a couple
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Thank Narayana10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,029 - 1,035 of 2,168 reviews

Reviewed 7 June 2014

Top marks to the staff at this hotel. They were very helpful and friendly, also had drinks waiting for you on arrival while checking in. Had that VIP touch to it. Breakfast was delicious and a very good selection. Would defiantly return if I even get the chance to visit beautiful Hanoi again.

  • Stayed: August 2013, travelled solo
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1  Thank Alisha578476
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2014

We chose this hotel iniataly because of the view from room an staff reviews, we was not disappointed Martin went above an beyond while we stayed sorting trips, trains etc made our first days away so much easier an stress free, an the rest of the staff are so very friendly an helpful all in a great hotel

  • Stayed: May 2014
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Thank Kirtatron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2014

I had a wonderful stay at splendid star grand hotel. The hotel is quiet and is within walking distance to the Ho Kiem lake. Mr Martin and his team were always helpful and they speak good english. They will advise you where to eat, where to shop and what to be careful of.
There is good selection of breakfast menu. The team can arrange daytrips for you, I ended up taking a daytrip to Hoa-Lu/Tam Coc with them and the trip was smooth.
I will stay at this hotel if i were to visit Hanoi again.

  • Stayed: May 2014, travelled with friends
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1  Thank Ed22579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2014

We booked all our accommodation in Vietnam before we left home and it worked out perfectly, splendid Star Grand in Hanoi was just as described by the reviews, very clean and comfortable, very helpful staff and it's located down a quiet alley so you don't have to listen to motorbikes all night, yet you are still in the heart of the old quarter.

My kids loved Martins cheekiness, (how's that Vietnamese Kung fu coming on Martin?) and he recommended some great restaurants and sight seeing spots.

When we return to Hanoi, which I'm sure we will, we would definitely stay here again.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with this hotel
1  Thank KatatonicNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2014

Our first visit to Hanoi and I am so happy we chose to stay at Splendid Star Grand Hotel.
The rooms are spacious and clean, comfortable beds and good showers.
In a fantastic position and within walking distance to most sights.
Kelly was fantastic in helping us organize our train tickets and transfers to Sapa and also to the airport. Nothing was a problem for Kelly and Sally, lovely young ladies.
Martin is an absolutely wonderful asset to this hotel. Nothing was a problem for him and he has a wicked sense of humour and made us feel very welcome. He took time out to show us the sights and places to eat, was fantastic in helping us with last minute shopping. Nothing was a problem for these friendly young people. All the staff are fantastic and always happy.

Room Tip: 6th floor - room very spacious
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  • Stayed: May 2014, travelled as a couple
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Thank 180Rae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2014

My third visit to Hanoi but first at this hotel. The staff were just so friendly and Mrs Kelly and Sally booked my train tickets from Hue to Nha Trang without me even being there. Mr Martin is very exuberant but keeps the staff at breakfast really well organised. I found being on the second floor back room caused a few cooking smells coming through the air conditioner. This may upset others but it was okay for us. I would definitely stay here again.

Stayed: May 2014
Thank OzTravellerBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Splendid Star Grand Hotel

Address: No 14 Tho Xuong lane, Au Trieu Str, Hoan Kiem dist, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #27 of 599 Hotels in Hanoi
Price Range: £28 - £55 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Splendid Star Grand Hotel 3*
Number of rooms: 6
Official Description (provided by the hotel):
The Splendid Star Grand Hotel is a new extension of the local family-owned Splendid Star group. It is located near the center of the Old Quarter, with only a 5 minute walk to Hoan Kiem Lake. We are located on a small street next to St. Joseph's Cathedral, away from the busy traffic of Hanoi. There are numerous restaurants and cafes within the hotel's neighborhood to suit any taste. The atmosphere is comfortable, relaxing, and inviting to all travelers whether you are coming to Vietnam for business, leisure, or holiday. The knowledgeable and accommodating hotel staff is available 24 hours a day and it prepared to help you with any request that you may have. We offer both Western and Vietnamese breakfasts every day in our dining room. We also offer convenient laundry service, tour booking, international visa application, and car service.Each room is equipped with a mini refrigerator, complimentary toiletries, cable television on a LCD screen, a private computer, WiFi connection, air conditioning, and noise canceling glass windows. ... more   less 
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