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“Great find in Hanoi”

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Splendid Star Grand Hotel
Ranked #27 of 607 Hotels in Hanoi
Certificate of Excellence
Reviewed 21 June 2014

This little hotel is off the main street and in a great location within the Old Quarter, with easy access to the lake and other attractions. The hotel Manager, Martin, is a character who went out of his way to ensure an enjoyable stay. The rooms were clean and comfortable, with a yummy breakfast on offer daily.

  • Stayed: June 2014, travelled with family
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1  Thank gillianscott28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 9 June 2014 via mobile

We stayed in that hotel for 6 days and it was really great.

The hotel staff is super friendly and especially Martin is a really fun guy and always helpful when you need a recommendation for a café, sight seeing or something else.

For example when we arrived tired and early in the morning back from our tour in Sapa he and his collegue gave us a room to sleep for a few hours, so that we didn't have to wait until 13:00. Also when we had to leave in the evening (sweaty after a hot the in Hanoi) they gave us a room to take a shower. Really amazing customer service!!

Also great is that you will get free juice, coffee or tea all day long. The breakfast is really good and you can eat as much as you want.

Martin and the hotel staff will also help you book trips to Sapa, Ha Long bay etc. As the tours have fixed prices (they are printed in the prospects) you won't pay anything extra and can happily book the tour with the hotel. They also offer only the best tour providers (backed up by former customer feedback) so you can trust their recommendation.

Overall I can absolutely(!) recommend this hotel! In 6 weeks Vietnam we didn't experience a hotel staff who was as friendly and helpful as Martin and the Splendid Star Grand Hotel staff. We had a lot of fun and looking forward to come back.

Best regards from Germany,
Richard

Stayed: June 2014, travelled with friends
2  Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2014

With a central location and knowledgeable staff, Splendid Star Grand Hotel is an excellent choice for those who wish to explore Hanoi whether by foot or cab. We found this part of the city to have navigable streets with memorable landmarks like the Hanoi cathedral and Hoan Kiem lake. Upon arrival, Martin and the Splendid Star team gave us a map of Hanoi and pointed out several sites to see during our 3 day visit. We felt like they gave great advice and directions without being overbearing. Other notes, the room was clean and cool, and the breakfast was restaurant quality. The only slight drawback was that we were under the impression that the airport taxi was included in the hotel stay, but they do charge separately for this service. That being said, the charges were reasonable and the convenience of having a taxi waiting at the airport terminal helped us look past any misunderstanding.

Room Tip: Rooms on the upper floors are quieter.
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  • Stayed: June 2014, travelled as a couple
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Thank Evan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2014

after 9 months of Crazzy asia with its Varied accommodation, we arrived at big smoke hanoi 5am on our moto,,,
SUPER MARTIN TO THE RESCUE,,,
what seemed to be an asian angel approached us with a genuine smile and warmth.
he made us coffee while we had a talk and looked at the room (the pice being More than in the country side)
long story short we stayed there for our last 10days , we loved the place, the room was sooooo nice,, incredible shower, great bed, big towels, (all the good stuff+ more) .
the cleanesr where lovely and punctual(not common) coodos to them,
All the staff were lovely and helpful with the motivation to grant a good time in a friendly helpful, patient manner.
breakfast was fantastic, i felt like a bear preparing for hybernation every morning lol.
fruit juice all day,, yum
and as mentioned before,, MARTIN,
You seriously put the SPLENDID IN the Hotel..
such a genuine nice guy, great english skills, friendly, cheeky , respectful , helpful, WORks and Lives there! 7days a week,, he truly makes the hotel more than just just a crash pad,
i will be back
well done! x

  • Stayed: May 2014, travelled as a couple
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Thank Narayana10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2014

Top marks to the staff at this hotel. They were very helpful and friendly, also had drinks waiting for you on arrival while checking in. Had that VIP touch to it. Breakfast was delicious and a very good selection. Would defiantly return if I even get the chance to visit beautiful Hanoi again.

  • Stayed: August 2013, travelled solo
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1  Thank Alisha578476
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2014

We chose this hotel iniataly because of the view from room an staff reviews, we was not disappointed Martin went above an beyond while we stayed sorting trips, trains etc made our first days away so much easier an stress free, an the rest of the staff are so very friendly an helpful all in a great hotel

  • Stayed: May 2014
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Thank Kirtatron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2014

I had a wonderful stay at splendid star grand hotel. The hotel is quiet and is within walking distance to the Ho Kiem lake. Mr Martin and his team were always helpful and they speak good english. They will advise you where to eat, where to shop and what to be careful of.
There is good selection of breakfast menu. The team can arrange daytrips for you, I ended up taking a daytrip to Hoa-Lu/Tam Coc with them and the trip was smooth.
I will stay at this hotel if i were to visit Hanoi again.

  • Stayed: May 2014, travelled with friends
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1  Thank Ed22579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Splendid Star Grand Hotel

Address: No 14 Tho Xuong lane, Au Trieu Str, Hoan Kiem dist, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #27 of 607 Hotels in Hanoi
Price Range: £24 - £46 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Splendid Star Grand Hotel 3*
Number of rooms: 6
Official Description (provided by the hotel):
The Splendid Star Grand Hotel is a new extension of the local family-owned Splendid Star group. It is located near the center of the Old Quarter, with only a 5 minute walk to Hoan Kiem Lake. We are located on a small street next to St. Joseph's Cathedral, away from the busy traffic of Hanoi. There are numerous restaurants and cafes within the hotel's neighborhood to suit any taste. The atmosphere is comfortable, relaxing, and inviting to all travelers whether you are coming to Vietnam for business, leisure, or holiday. The knowledgeable and accommodating hotel staff is available 24 hours a day and it prepared to help you with any request that you may have. We offer both Western and Vietnamese breakfasts every day in our dining room. We also offer convenient laundry service, tour booking, international visa application, and car service.Each room is equipped with a mini refrigerator, complimentary toiletries, cable television on a LCD screen, a private computer, WiFi connection, air conditioning, and noise canceling glass windows. ... more   less 
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