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Splendid Star Grand Hotel
Ranked #27 of 607 Hotels in Hanoi
Certificate of Excellence
Reviewed 22 November 2010

Wonderful staff members are like your family members. Before you leave for sightseeing or after you come back from business meetings, they serve you a fruit plate, good coffee, and big smiles. The room was clean and the bed was comfortable.

  • Stayed: November 2010, travelled on business
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5  Thank oneone10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,459 - 1,465 of 2,356 reviews

Reviewed 15 November 2010

You cannot go wrong with this place. My wife, Stella, and I really enjoyed our time. The staff, Martin and Thuy, were teriffic, they have super high energy and just are desperate to please. And most importantly we found them completely trustworthy with our room, our valuables, recommendations, the bill, storing our luggage while we went to ha Long Bay, with booking transport and Ha Long at honest or better honest pricing, deal with Ha Long Emotion Cruise was better than booking direct.

I just saw two other reviews with negative comments which clear are bogus and did not contain accurate information, for example the locks on the rooms were perfect and secure. The high quality of service and value for money clearly has other hotels nearby envious. But for me the efforts of the staff were the reason I have gone out of my way and written this review.

Room was very impressive for a hotel in this price range. Comfortable, clean, DVD, and big Plasma TV with satellite stations. Location is perfect, 100 meteres from great restaurants and the best areas of dowtown Hanoi. It is great to be able to refresh yourself at teh hotel during the day and then head back out again, the 5 star places are all much further away.

I also stayed at the Sheraton for business but I had more fun at Splendid Star 2.

  • Stayed: November 2010, travelled as a couple
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7  Thank GoldenRoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2010

My mother and I checked in mid afternoon. My mother was booked in for 6 nights. I was just going to stay 2 nights. They could not guarantee this. Nor would they assure us that my mother would not be kicked out of one room once I left, unable to check in to the next room for half a day.
The door lock was a simple key lock which would easily have been opened with a credit card. The "safey chain" was flimsy and alllowed the door to be opened wide enough for a finger to unlatch it.The bathroom in both the rooms in which we stayed was a disgrace,Breakfast was basic but adequate so we ate quickly ,The accomodation was so shocking it was beyond belief,Do not stay in this establishment, it is not fit for human habitation.

  • Stayed: October 2010, travelled as a couple
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4  Thank suzhy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2010

We found this very clean hotel purely by chance.
The manager showed us the room before we checked in and it were very good:
clean and cozi, big bathroom, a basked of fruit and a small bottle of wine offered every day, a nice flat screen TV ( with DVD player and several DVD avail from the lobby ) and a PC on the desk - very useful for backpackers.
Breakfast was nothing special : you could pick from a menu.
The staff was very nice, always ready to help.

The most amazing thing however, was that the hotel turned out to be our base camp for excursion in North vietnam. We arranged ( and bargained ) with the manager trips to Halong bay, Sapa and Parfume Pagoda. We could leave all extra luggage in the hotel and bring only the necessary for every 2 / 3 day trip. The staff was providing car pickup and we even had a room to sleep few hour after coming back from Sapa with the night train at 4 am. They really made our life easy!

  • Stayed: October 2010, travelled as a couple
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7  Thank roamingraffo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2010

Staff was attentive, breakfast was ok but nothing special (choose one item from menu), location is great though at times can be a bit noisy from the charming and bustling street. However, the best thing was definitely the room which was really large and had DVD (including a selection of movies) and even a small bottle of wine offered. Overall, a really good kick-off for our Vietnam trip and we'd go anytime again.

There is an excellent Spa just next door.

  • Stayed: October 2010, travelled as a couple
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5  Thank Pierre_Corinna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2010

Not much to add to what other reviewers have said. Stayed in large room on 3rd floor. Very clean, lots of small bars and places to eat around the hotel. We were in Hanoi at the weekend of the 1000 year celebrations, it was purely by chance, It was very crowded and I think every motor bike in vietnam had decended there. Plenty of travel shops about to book your trips, Did the day city tour, it was better with a guide rather than doing it yourself, each place we visited was by taxi, the guide sorted it all. We also visited Halong bay, and another trip that included being rowed down a river, a bike ride, and a visit to more temples.

  • Stayed: October 2010, travelled as a couple
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6  Thank patsyManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2010

The location is very close to the St.Joseph Cathedral in a quiet alley away from beeping Hanoi motorists, which is easy to find your way back if you ever get lost in the Old Quarter maze. The rooms we stayed in were on the 6th fl. very cute rooms with circle beds. The rooms were clean with good firm mattresses, good hot water pressure, and clear cable TV.
Staffs were terrific! Jenny helped plan&organize our whole 11 days trips in Northern Vietnam for a bargain, given that we got there without a single hotel booking and yes, we found Splendid Star 2 by accident.
We would recommend you to plan your trips with Jenny and book them through her because she is experienced and reliable.

  • Stayed: October 2010, travelled as a couple
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8  Thank Boonyavee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Splendid Star Grand Hotel

Address: No 14 Tho Xuong lane, Au Trieu Str, Hoan Kiem dist, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #27 of 607 Hotels in Hanoi
Price Range: £24 - £46 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Splendid Star Grand Hotel 3*
Number of rooms: 6
Official Description (provided by the hotel):
The Splendid Star Grand Hotel is a new extension of the local family-owned Splendid Star group. It is located near the center of the Old Quarter, with only a 5 minute walk to Hoan Kiem Lake. We are located on a small street next to St. Joseph's Cathedral, away from the busy traffic of Hanoi. There are numerous restaurants and cafes within the hotel's neighborhood to suit any taste. The atmosphere is comfortable, relaxing, and inviting to all travelers whether you are coming to Vietnam for business, leisure, or holiday. The knowledgeable and accommodating hotel staff is available 24 hours a day and it prepared to help you with any request that you may have. We offer both Western and Vietnamese breakfasts every day in our dining room. We also offer convenient laundry service, tour booking, international visa application, and car service.Each room is equipped with a mini refrigerator, complimentary toiletries, cable television on a LCD screen, a private computer, WiFi connection, air conditioning, and noise canceling glass windows. ... more   less 
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