Dont be fooled by the over friendly staff, they are out to rip you off when it comes to travel arrangements/tours. We paid 60USD each instead of the going rate ( which we discovered later) of 40-45USD for an open bus ticket and who knows how much we were over charged for Halong Bay! The hotel has several names- Blue Star Travel/ Backpackers Hotel/Moonshine- why do they need to keep changing their name, I wonder???
Room was actually OK, big but the bathroom was grotty and smelt of rotten eggs- not at all pleasant. Also family sleeping in the reception area and a lot of small children in the room downstairs- which could be noisy with crying.
Overall- not impressed, not at all professional and had the nerve to be soooo overly friendly to catch you when your guard is down.