Hanoi rapidely becoming an expensive city, I was very lucky to pass by the Au Lac Hotel.
The staff is friendly and helpful, the owners ( a middle aged lady and her son in law). tthe most welcoming hosts, the rooms spotless (they change your sheets and towels everyday) and with everything you may need ( wi-fi, satelite TV, aircon)
This happened to me while staying at the Au Lac. One morning I left my room in a hurry, and only a few hours later I realised that I didn't have with me my purse and the 2000 euros that were inside, I thought I had left it at the hotel, I inmediatly took a taxi and went back to the hotel. My room had been cleaned and my purse with the money was just were I left it, on the table.