When you tire of big hotel chains offering impersonal, big-box service...look no further! After several business trips to Hanoi, my colleague and I opted for a smaller boutique hotel to hopefully find some degree of customer service and hospitality - all sadly lacking at some of the bigger hotels, such as the Hilton, Melia and Somerset. We were not disappointed. Great service from all staff -from the front desk, to the restaurant...right through to room service. Rooms well appointed-with nice soap and shampoo.....though I greatly dislike the vacuum-style hairdryers in the bathroom. AC/heating worked well..flat screen tv and great WiFi (free!) in my room on the 10th floor. Note my colleague stayed on the 7th floor and had very poor WiFi, quickly remedied by the hotel staff, whomsetbup a router in the room to solve the problem! Try that at a big-box hotel!!! Room service menu could use some imagination and more choice- but overall, a very positive experience. We WILL be back!
- Official Description (provided by the hotel):
- Located in the centre of Hanoi Old Quarter with major attractions nearby, the Hotel affords discerning travelers an unrivalled value to explore all that the city has to offer. The distincly electic decor marries beautifully with all the mordern conveniences, creating a truly indulgent experience. Personalized services yet excellent privacy ensure the greatest comforts and relaxation. ... more less
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