1/ General impression
The personnel speaks english which is better than most hotel I have been in VN (I have tried a lot), but regarding the accomodations, this is definitively not a 4 stars hotel (except maybe for food). It is like a three stars hotel with sauna and better english speaking people and better breakfast.
2/ The Room
The room is very dirty, the carpet is full of stains, the wall full of humidity.
We had one time also dirty sheets from other people. Dirty stains (I do not want to know what it is is but I guess I know) from other people put in my bed.
Here to me is the worse.
First, it took 10 days for people at breakfast to just remember my name, and stop asking my room number. It is very annoying.
Another point very annoying was the american girl asking if I was there to have breakfast. What can I do at 7:30 in the restaurant where you have nothing else to do?
I skip the fact I also had to say several times my wife was not my "girlfriend" but my wife (I skip also the fact when we came back late the guy at the lobby who spoke to my wife in vietnamese to ask our room number with clearly the will to check it was not a prostitute or a girl I got in a bar).
It may seems stupid, but to me it is clearly the sign no one cares of the guests.
Just the doormen were nice and remembering us. The others were very cold. They really need some behavioral classes.
4/ Other problems
Housekeeping is very unpolite. They ring many time without waiting for any answers and they enter the room very quickly. They barely wait 20 seconds between the first ringbell and the third one when they enter directly.
The last trouble was last sunday when at 6 a.m. they rang and entered the room directly. I went to the lobby to complain and the guys there really did not care at all. They said "We are sorry we did mistake" and that's all. Another guy said to me "Please don't fill complain they work very hard, it is a mistake". They never had in mind I am here for work, not for leasure. When we broke a small glass in the room we were charged 200 k for this, I was not able to say "So sorry, just a mistake, I work hard all week to be able to pay this room.". And when the hotel disturb me, do not respect my sleep, me, the customer, all I have is a cheap "sorry, it is a mistake" and that's all ? This is not very polite.
It is really not good hotel and I will not recommend it for sure.
- Official Description (provided by the hotel):
- Located in the centre of Hanoi Old Quarter with major attractions nearby, the Hotel affords discerning travelers an unrivalled value to explore all that the city has to offer. The distincly electic decor marries beautifully with all the mordern conveniences, creating a truly indulgent experience. Personalized services yet excellent privacy ensure the greatest comforts and relaxation. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Asiatravel.com Holdings, Expedia, Ctrip TA, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, 5viajes2012 S.L., Cancelon, HotelsClick and getaroom.com so you can book your Silk Path Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.