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Silk Path Hotel
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Reviews (2,540)
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1,737
686
97
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5
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1,737
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5
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All reviewsconcierge teambaopiano barold quartergreat hotelexecutive roomrecommend this hotelhalong baywalking distancefrench quartertravel agentbreakfast buffetexcellent locationcentral locationan upgradethe hustle and bustlestayed here for nights
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1,715 - 1,720 of 2,541 reviews
Reviewed 18 August 2014

The staff was really courteous and made extra efforts to help me navigate through the city while I was attending a conference. Also, the breakfast selections were fabulous and representative of Vietnamese cuisine. The rooms are beautifully decorated also.

  • Stayed: August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
1  Thank Durodola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne D, Guest Relations Manager at Silk Path Hotel, responded to this reviewResponded 25 September 2014

Dear Durodola,

Thank you for your comments. It was our pleasure to welcome you to Silk Path Hotel Hanoi and help you navigate our charmingly chaotic city. We are glad to see that you had a wonderful stay with us and enjoyed our service, breakfast and rooms.

Thank you once again for your comments. We look forward to welcoming you back to Silk Path Hotel on your next trip to Hanoi.

Sincerely,

Daphne Daniels
Guest Welfare Manager
Silk Path Hotel Hanoi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

We stayed at the Silk Path for 3 nights in June, 2014. We chose this hotel based on TripAdvisor recommendations.

It just proves the value of TripAdvisor.as a source of advice. This is an excellent hotel.

OK. There are some negatives. The hotel does not have a pool. The bathroom bench space was limited - a key issue when there are two of you (and one of them is a woman - can I say that?).and the coffee is more westernised than we liked. Vietnam generally does fantastic coffee, but this hotel has swayed too far toward the USA version of coffee, which is crap.

The room itself was great. We did get an upgrade, but the space was fabulous. There are several million TV stations (I may have exaggerated that a bit) but this included 3 free English movie channels.

The staff are entirely attentive. And there are more Western tourists in the hotel than we had witnessed in a while, while touring Vietnam. As a result, they had some European staff, not just locals.

One thing I offer to improve your experience is this: They expect you to have a post-grad degree in Technical Aquatics to operate the shower. Here are my suggestions:
- the outer arm controls water flow
- the inner knob (after pushing the red button) controls temperature

The bedside control panel includes opening and closing the curtains. Very cool.

Onsite and nearby restaurant options are really good.

Room Tip: Choose something with a clear view over the lake.
  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank FletchCol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne D, Guest Relations Manager at Silk Path Hotel, responded to this reviewResponded 25 September 2014

Dear FletchCol,

Thank you for comments and for choosing Silk Path Hotel on your recent trip to Hanoi. We are glad to see that you had a wonderful stay with us and enjoyed our rooms, TV stations, staff service and restaurants.

On a side note, our staff are available and knowledgeable to help master the shower and our other facilities in the hotel, no post-grad degree required.

Thank you once again for your comments. We look forward to welcoming you back to Silk Path Hotel on your next trip to Hanoi.

Sincerely,

Daphne Daniels
Guest Welfare Manager
Silk Path Hotel Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

Courteous, impressive glass elevators .
Good foods with nice musics but need to improve the diversitification of breakfast.
Excellent in-room services. Some welcome fruits in room is hightly appreciated.
And the coffee is really delicious.

  • Stayed: August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank NMChi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne D, Guest Relations Manager at Silk Path Hotel, responded to this reviewResponded 25 September 2014

Dear NMChi,

Thank you for your comments. We are glad to see that you had a wonderful stay with us at Silk Path Hotel on your recent trip to Hanoi. We are also glad to see that you enjoyed our service, elevators, food and in-room-services.

Thank you once again for your comments. We look forward to welcoming you back to Silk Path Hotel on your next trip to Hanoi.

Sincerely,

Daphne Daniels
Guest Welfare Manager
Silk Path Hotel Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014 via mobile

This hotel is really a gem in the busy chaotic city that is Hanoi . Beautiful from the outside and within. The staff was very friendly and accommodating. It was very nice to come home to this hotel when you are in the chaos that is Hanoi! I definitely recommend staying here!

Stayed: August 2014
Thank Abiiabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne D, Guest Relations Manager at Silk Path Hotel, responded to this reviewResponded 25 September 2014

Dear Abiiabi,

Thank you for your comments and for choosing Silk Path Hotel on your recent trip to Hanoi. We are glad to see that you had a wonderful stay with us and enjoyed our decoration, staff and calming atmosphere.

Thank you once again for your comments. We look forward to welcoming you back to Silk Path Hotel on your next trip to Hanoi.

Sincerely,

Daphne Daniels
Guest Welfare Manager
Silk Path Hotel Hanoi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

What makes any hotel is the service, the people. I found the staff to be engaging: it starts with the doorman who when asked for a taxi noted that where I wanted to go was not yet open; to the restaurant who remembered after one day that I like coffee --- a lot; to the check out who handled the check out efficiently; to the staffer who chatted to make me feel comfortable.

Room Tip: ask for room with a view
  • Stayed: August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
Thank Jenik R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne D, Guest Relations Manager at Silk Path Hotel, responded to this reviewResponded 25 September 2014

Dear Jenik R,

Thank you for your comments. It was our pleasure to welcome you to Silk Path Hotel on your recent trip to Hanoi. We are glad to see that you had a wonderful stay stay with us and enjoyed our service, restaurant, and reservation. Our staff are dedicated to making sure that each of our guests has the best stay with us possible. Our associates will be delighted to hear that they have met their goal for you.

Thank you once again for your comments. We look forward to welcoming you back to Silk Path Hotel on your next trip to Hanoi.

Sincerely,

Daphne Daniels
Guest Welfare Manager
Silk Path Hotel Hanoi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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