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“Bad Experience”
Review of Lucky 2 Hotel

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Lucky 2 Hotel
Ranked #106 of 623 Hanoi B&B and Inns
Texas
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Bad Experience”
Reviewed 9 April 2014

After Laos trip we came here for the last station for our holiday. Hotel looks very nice and new but compare to service and the Cleanliness was in different way. When we arrived to this hotel in late night , no one help us to carry our luggage . They just standing inside and wait for customer come. No smiling no helpful , the only thing they want to is try to sell the tour for you after you decline for the tour , they just push you go to the room. The hotel room was very in the middle , very noise and dirty and wet floor , seem like they just clean it. After all for what I saw for all of Lucy's review hotel I must say I was disappointed for my paying.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank jscassey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucky Hotel G, Manager at Lucky 2 Hotel, responded to this review, 21 April 2014
Dear Jscassey,

As your review says.... I hereby declare that This is unfounded. We have never tried to sell tour for our guest if they do not want, this has become a rule in Lucky 2 Hotel for a long time. So this makes us think that have you been in our hotel? or you're talking about a different one. Could it be that this is just a form of unfair competition? I'm not sure who you are, you have been stay in my hotel yet, but one thing is for sure, you can not say your room number is and it called what kind of room...

Many customers were booking our hotel, tours as well. Most people are very satisfied with the price and quality, Especially the friendly hotel staffs... Because, We care about our customers!

Anyhow, thanks for your interest for Lucky 2 Hotel,
Enjoy your time,
Duc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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108 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Sigtuna, Sweden
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 April 2014

I stay at Lucky 2 in april 2014 and I was surprise that this hotel is rated just 3 stars. It is un excellent hotell with great value for money. The staff is helpfull, very friendly and eficient, notering you is imposible to fix and they have always a bright smile for you. The room was huge with all you can wish, air condicioned that didn't sound much, a hair dryger, an excellent badroom and a very confortable bed with really really clean sheets. Lucky 2 has a great location in oldtown Hanoi, but is in a small lane with no much trafic noise, a heaven in bussy Hanoi.
I warmly recommend this nice place to stay in Hanoi, here can you rest from the stressi life that is going on in Hanoi. Lucky 2 is very close to the lake and all the the shops sand restaurangs you may want to visit. The breakfast at Lucky 2 is done at the moment you order it, always fresh and tasty, there is a lot of choice and you get value for money.
I hade a really good time at Lucky 2, I feldt at home after 1 month of travelling arround in Asia.

Room Tip: In Hanoi is allways best to get a room that dosen't face the street. I got one at the first fl...
See more room tips
  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Liliana J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
231 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 7 April 2014

Lovely staff and perfect central location make Lucky II an excellent choice for Hanoi short and long visits. Rooms are spacious, some with private balconies, and simply and comfortably furnished. A short walk to the lovely Cathedral area and Hoan Kiem lake.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank RaquelleA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
1 review
Reviewed 3 April 2014

The Lucky2 Hotel is well located and the rooms are very comfortable and good value. The staff are friendly and professional, and will do everything in their power to ensure you have an enjoyable stay in Hanoi. Recommended.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaulOz161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penzance
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 April 2014

I was moved from the lucky 3 hotel and ended up in much nicer room..beware the honeymoon suite at lucky 3 is not as the picture..the one in the picture is let out long term at the moment ..I was in room 501 at the lucky 2 and it had a lovely big terrace..there is some construction work going on opposite but it did not bother me.The staff at lucky 2 were delightful and very helpful and did not push any tours.I was a woman on my own and felt very safe ..Internet was variable but ok

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jolack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 2 April 2014

I was lucky to find this hotel. Friendly efficient help from the reception .. Fast laundry service, clean big and quiet rooms, especially those at the back of the hotel.
Tasty breakfast and fantastic location just short distance from the lake. Big TV screen with countless channels . Nothing is too difficult for the hotel crew - they are the best. Be lucky too- relax and enjoy Lucky2 hotel.

Hemi Englisher

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hemi55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jupiter, Florida
Level 1 Contributor
3 reviews
Reviewed 31 March 2014

Was very satisfied with this hotel. Quiet, friendly, good location, everything in the room worked fine. Had a less expensive interior room without window, but the room was fairly large, the bed was excellent, and th oldere lighting was very good. Was great to sleep noise-free in Hanoi, which is one of the biggest problems with hotels there.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lucky 2 Hotel

Property: Lucky 2 Hotel
Address: 46 Hang Hom Street | Hoan Kiem District, Hanoi, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #106 of 623 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Lucky 2 Hotel 3*
Number of rooms: 22
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