I was actually booked into the Lucky 3 Hotel. However when I arrived I was told "problem with room". I had booked the suite. I was then taken to Lucky 2 Hotel a block or so away. Once there I voiced my displeasure at being moved from one hotel to another. The room I got at Lucky 2 was a good room - VIP Room, which had a small balcony and was all in all a very comfortable room (but smaller that the suite I booked at Lucky 3). But the difference is the: staff at Lucky 2 did EVERYTHING possible to accommodate me and make me happy. I received emails and calls from the Luck Chain sales manager, the front desk staff brought fruit to our room and on our way back from Halong Bay they offered us a free room to shower and rest for a couple of hours waiting for te night train to Sapa.
Finally I have to mention the wonderful breakfast at Lucky 2 Hotel. My wife loved it and so did I. We were offered a menu with 7 or 8 items and you choose what you want and it is cooked to order. Very good food.
All in all Lucky 2 was a very pleasant stay in a good location in the old city and with a staff that bent over backwards to please us. I can recommend this hotel to others!
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