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“Your attentive and super friendly staff made a great difference!” 4 of 5 bubbles
Review of Opera Hotel Hanoi

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Opera Hotel Hanoi
Ranked #252 of 578 Hotels in Hanoi
Singapore
1 review
“Your attentive and super friendly staff made a great difference!”
4 of 5 bubbles Reviewed 31 May 2010

I'm greatly impressed by the warmth and attentiveness of your staff who have responded and acted promptly to guests' needs and complaints. They deserve a pay increase or more staff benefits!! However, the eating area is too cramp, food mediocre, waiting lounge is untidy and dusty and the bed linen and towels were also not very clean. On the 2nd floor the stench from sewer was horrible. These areas need improvement. But the personnel factor compensates for environmental deficits. Thank you staff for making my stay at the hotel an enjoyable one.

  • Stayed May 2010, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank berryberrySingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THAISONHOTEL, Manager at Opera Hotel Hanoi, responded to this review, 10 June 2010
Dear our valued guest,

I delighted to read that overall you enjoyed your stay. However I was concerned to read that you encountered the stench from sewer in your room and the bed linen and towels were not clean.
Right after receiving your comment we have worked with the person on duty and make sure they have been resolved. I have discussed your comments with my Chief laundry and chief of room maids, who, since this matter was raised during your stay, has had the opportunity to make immediate remedial corrections. Please accept my sincere apologies for any inconvenience caused.
I do hope that the above did not detract too much from an otherwise enjoyable stay and that I will have the opportunity of welcoming you back to Thai Son Hotel 2 in person in the not too distant future.

Yours sincerely,

Kenny
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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81 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 30 May 2010

I enjoyed my four days at this hotel. Perhaps the only thing I would warn travellers about is that the location is noisy.

  • Stayed May 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ken S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THAISONHOTEL, Manager at Opera Hotel Hanoi, responded to this review, 10 June 2010
Dear Valued Guest,

Thank you so much for leaving your candit review for Thai Son Hotel 2 and we are here very happy to learn that overall you enjoyed your stay at our hotel. However I was concerned to read that you encountered the noise in our location. Yes, that is the case for all the busy streets in Old- Quarter. However, all our rooms have 2 levels of glass windows so when they are closed the rooms will be very very quiet.
Again, thanks a lot for your stay and we look forward to welcomming you back to Thai Son Hotel group.

Jennifer/ Ms
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
HongKong
2 reviews
5 of 5 bubbles Reviewed 29 May 2010

I had a wonderful stay at Thai Son Hotel 2. It's very cosy and the staff are simply the best. They are friendly,attentive and genuinely cares for the well being of their guest. They gave me tips and suggestions on where to go and even arranged transportation for me. Breakfast provided at the hotel was good too.
Hotel is located in the Old Quarters which is walking distance to many attractions. There are plenty of eating places nearby and on the weekends,you would just be 5mins walk away from the Night Market.
Will definitely stay at this hotel again when I come back to Hanoi!

  • Stayed May 2010, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank santrian29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 29 May 2010

We stayed here for 2 nights (1 night before Halong Bay and 1 night after) in two different rooms. There seem to be 2 'wings' to this hotel and the x01 and x02 rooms have no lift to them. We were on the 5th and 6th floors and it was a struggle (although they have porters to help with bags). Staff were generally helpful but not overly so. They made a mistake(?) when booking us a taxi - asking for a higher price then they'd quoted. Breakfast was very 'OK'. I think you might be able to do better in Hanoi.

  • Stayed May 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank KevinFromLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gent, Belgium
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 29 May 2010

We stayed 2 nights in the Thaison hotel (one night Thaison 1 and one night thaison 2) and we had the 2 best nights of our whole Vietnam stay. Nice clean rooms (very trendy), great beds, the best shower, delicious breakfast and good service.
Don't hesitate, book Thaison!

  • Stayed May 2010
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jozefienh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 27 May 2010

We booked a room at Thai Son 2 because of all these great reviews, and because it is a brand new hotel. But when we got there, after a very long day of travel, we were told that the AC in our room did not work and we were going to their sister hotel Thai Son 1. They hailed and paid for a cab to take us to Thai Son 1, a few blocks away. Thai Son 1 is very nice, and we were given a big room, but it also room smelled like a dirty diaper. We didn't change rooms because it was very late and we were staying only one night. The location is a few blocks further out from the center of the Old Quarter in comparison to Thai Son 2, but still within walking distance to everything. We did like the large LCD flat screen TV at Thai Son 1.

We tried a second time to stay at Thai Son 2, booked via the web. This time our room was actually in an older hotel, connected to Thai Son 2 hotel, but one that they had clearly bought and expanded upon (it used to be The Sunrise Hotel, apparently). It was a 5 flight of stairs walk up, and definitely not new. No large LCD flat screen here, toilet didn't always flush, spotty AC that wasn't very strong. The room was clean, adequate, but we had higher expectations because of all the hype of a brand new hotel. The front desk guy said he'd get us into the new part of the hotel during our last 2 nights stay.

So the last two nights, we were given a room in the new part of the hotel. It's the smallest room out of the other 2 we've stayed in, no window, and there were water issues the entire time we were there. We requested help as soon as we discovered no hot water upon arrival, but even with the maintenance man, we experienced continued water issues the entire time we were there; no hot water, then only hot water, then again no hot water. On the upside, there is a great big flat screen (HD?) TV, the AC works, and the bed isn't nearly as hard as the one in the "old part" of Thai Son 1.

I'm sure some people had a great time here; the staff is very nice, the breakfast is extensive, but be forewarned that you may be shuffled off to a totally different hotel than this "wonderful and new Thai Son 2" and there are some definite kinks to work out.

  • Stayed May 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank gocarygo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Rosa, California
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 25 May 2010

The Thai Son Hotel 2 is a modern, clean hotel located in the heart of the Old Quarter in Hanoi. Highly recommended. The rooms were ultra-modern (read large flat screen TV), clean and well-appointed. The location cannot be beat nor can the value. Staff was very helpful and attended to every request with a smile. Minh (manager) is extraordinarily helpful in booking travel arrangements. Highly recommend getting up at sunrise and walking the streets of the Old Quarter right outside your door- you'll have a chance to see it waking up without the maddening chaos of the day and night.

  • Stayed May 2010, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank santarosapaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THAISONHOTEL2, Manager at Opera Hotel Hanoi, responded to this review, 29 May 2010
Dear our valued guest,

Thank you very much for your comments on your recent stay with us. I am delighted to read you had a great time.
Thanks again for the positive...

Kenny Thai
G. Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Opera Hotel Hanoi

Property: Opera Hotel Hanoi
Address: No 48A Hang Chuoi Str, Hoan Kiem Dist | hanoi, Hanoi 10000, Vietnam (Formerly Thaison Hotel II)
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #252 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): £
Number of rooms: 48
Official Description (provided by the hotel):
Opera Hotel Hanoi is a brand-new 3 star hotel with 48 spacious deluxe rooms spread over 9 floors in the central heart of Hanoi's ancient streets, vibrant business, shopping and tourist center. It is located within 2 minutes walking distance to the famous Hoan Kiem Lake (Sword Restored), Water Puppet theatre, night market and famous 'Hang Ngang - Hang Dao' streets. ... more   less 

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