I'm greatly impressed by the warmth and attentiveness of your staff who have responded and acted promptly to guests' needs and complaints. They deserve a pay increase or more staff benefits!! However, the eating area is too cramp, food mediocre, waiting lounge is untidy and dusty and the bed linen and towels were also not very clean. On the 2nd floor the stench from sewer was horrible. These areas need improvement. But the personnel factor compensates for environmental deficits. Thank you staff for making my stay at the hotel an enjoyable one.
- Official Description (provided by the hotel):
- Opera Hotel Hanoi is a brand-new 3 star hotel with 48 spacious deluxe rooms spread over 9 floors in the central heart of Hanoi's ancient streets, vibrant business, shopping and tourist center. It is located within 2 minutes walking distance to the famous Hoan Kiem Lake (Sword Restored), Water Puppet theatre, night market and famous 'Hang Ngang - Hang Dao' streets. ... more less