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“Rendezvous Hotel - Best Customer Service in Vietnam”

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Hanoi Rendezvous Hotel
Ranked #65 of 599 Hotels in Hanoi
Certificate of Excellence
Reviewed 11 June 2014

We stayed at the Rendezvous Hotel on two separate occasions. Both times staff were so kind, friendly and professional (with the most amazing organisational skills when booking trips for us to Ha Long Bay and Sapa). Despite being a very busy place, staff would always make every effort to stop what they were doing to answer any questions or just to say "hi" and enquire about how our day had been. I wouldn't hesitate to recommend this hotel to any travellers making their way to Hanoi ! PS.. If you're thinking of making the trip up to Sapa definitely get these guys to make your arrangements !!!

  • Stayed: June 2014
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Thank Lynchrys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rendezvous99, Front Office Manager at Hanoi Rendezvous Hotel, responded to this reviewResponded 15 June 2014

Hi Linda and Sebastian,

Thank you very much for such an incredible compliment of us being in the running for the best hotel in Hanoi! We are truly delighted to hear that you have enjoyed the Rendezvous Hospitality and our friendly staff. It will be pleasure to welcome you back for another exquisite stay.

How lovely to get your review and know how did you enjoy your time when you were staying here. I still remember the morning when you had arrived our hotel after the night train from Hue. Tired of and strange. But we're welcome you to our home by smile. Until that, love, miss and be impressive by your smile. How I can say that we miss you too much.

When your plans bring you back to Hanoi, please let us know; we would be delighted to assist with the necessary arrangements.
Whenever you have any good news, please email and share with us. Be happy, be funny and beside together forever, Linda and Sebastian <3

Warmest regards
Nhung Pham

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502 - 508 of 1,117 reviews

Reviewed 10 June 2014

Stay at Hanoi Rendezvous was more than satisfactory. The staff are extremely cooperative and helpful. To mention one, Ms Num is extremely efficient in booking your travel and advising. I did not find such cooperation never again any place in Vietnam. This is really a cool place to stay. I recommend without hesitation this is an affordable, clean and nice place.

  • Stayed: May 2014, travelled solo
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Thank ramana m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rendezvous99, Front Office Manager at Hanoi Rendezvous Hotel, responded to this reviewResponded 15 June 2014

Dear PhD Ramana,

Thank you so much for your taking time to review for Hanoi Rendezvous Hotel even though you are too busy with your work after the vacation in Vietnam.
We are so happy right now because we have known you arrived India on safe and sounds. I am so extremely delighted to hear how much you enjoyed your time when you were staying here and reconigze my efforts to organize your trips with your budget. Thank you sooooooo much.

I still remember the morning when you arrived our hotel, problem with the taxi driver, was confused with our money currency... From the door I came and then solved for you. Everthing was fine. Then we were welcome you to our home, saw your smile... Was more funny.

From Rendezvous Team, we are delighted to hear that you enjoyed the Rendezvous hospitality service. We hope that the site inspection went very well! We will look forward to welcoming you again with your wife and twin girls and please contact us so we can make the necessary arrangements on your behalf.

Best Regards,
Nhung Pham

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Reviewed 9 June 2014

I enjoyed an excellent stay here, I truly couldn't have asked for nicer or more helpful staff, even when I woke them at 4:30am in the morning! Both the room and location and the people were just perfect for what I needed, espeacially after a few manic days travelling and I just regret I couldn't have stayed longer. I would highly recomend here for solo travellers or anyone & I will definitely be back when I can. Thank you :)

  • Stayed: April 2014
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Thank emmav3216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rendezvous99, Front Office Manager at Hanoi Rendezvous Hotel, responded to this reviewResponded 15 June 2014

Hi Emma Fisher,

Thank you very much for taking the time to leave this wonderful review of Hanoi Rendezvous Hotel! I am really delighted to read all the lovely things you have said about Rendezvous as Paradise in Hanoi. It’s great to hear that you had a fantastic stay and that you particularly enjoyed your short trip in here, with our hospitality. Thank you again for your kind comments and we look forward to welcoming you back again for another unforgettable stay!

Hopefully you will stay here longer and we will meet your boyfriend be with you in the next trip.
Warmest Regards,
Nhung Pham

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Reviewed 8 June 2014

Our family based ourselves at the Rendezvous for our 12 day holiday in Vietnam and found it simply wonderful!

The rooms were spacious and clean with excellent air conditioning and comfy beds complete with free wi-fi.

The restaurant served a wide variety of food which was delicious (especially the home-made baked beans - Yum), we always felt we were surrounded by friends, and the free tea/coffee/lemon all day was an added bonus!

The hotel arranged our trips to Sapa and Halong Bay which were great value for money and superbly organised.

The hotel is in the most perfect location, five minutes from the lake and Hanoi's Prison. The city is buzzing with life and excitement, right outside the front door.

The best thing about this hotel and what we will miss most of all is the staff! From the moment we arrived they couldnt have been more friendly, helpful and accommodating.

They gave us a map of the city with a plan and directions of what we could do for the day, making sure we were safe and happy and even came with us to help buy a ring. Nothing was ever too much trouble - They really were the icing on a wonderful cake!!!

Room Tip: We stayed in room 404 - It was perfect
See more room tips
  • Stayed: May 2014, travelled with family
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Thank jacgeohen j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rendezvous99, Front Office Manager at Hanoi Rendezvous Hotel, responded to this reviewResponded 15 June 2014

Hi David, Jenny, Jack, George and Little Henry.

How lovely to get your review and sharing your experience when you were staying here with us. We much appreciated and really miss you. Miss every moment we told, we smiled, we shared and stayed together. You are our family members.

I am delighted to read your review and your appreciation of Hanoi Rendezvous's sounds. Thank you for taking the time to share such detailed feedback with us, following your recent stay. It is indeed a pleasure to read that our colleagues succeeded in creating an outstanding experience and many wonderful memories during your stay. Thank you for your recommendations and we look forward to welcoming you back on your next trip to Hanoi with Little cute Henry.

Best wishes from Hanoi - Vietnam.
Nhung Pham

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Reviewed 6 June 2014 via mobile

I stayed twice at RDV and loved the place. From the large bright rooms with view of the roofs, very confortable beds and sheets, strong AC, good wifi, big bathrooms with real shower to the good breakfast (with vegan option) and the very helpful and kind staff, what else can you wish? Maybe AC in the restaurant too because with fans only it can be hot sometimes. I read that some people did not like the location so much but personally i liked being in the middle of old Hanoi only a 5mn walk to the lake. I would definitely come back there.

Stayed: May 2014, travelled solo
Thank Masala D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rendezvous99, Front Office Manager at Hanoi Rendezvous Hotel, responded to this reviewResponded 8 June 2014

Hi Masala,

We greatly appreciate that you have chosen Rendezvous Hotel as your holiday’s destination and also for taking time to share with another travellers your experience with us.

We are so happy to hear that you had a great stay in our hotel facilities and hospitality. This definitely strengthens our philosophy of seeking the highest level of service excellence. We are delighted to share your comments with Rendezvous Team. Please be assured that it is an honour and a great compliment for us to receive such wonderful comments and I know that it will be very helpful for other clients who are thinking to stay with us.

We are looking forward to welcome you once again in our hotel and have the opportunity to continue providing the most memorable experiences.
Warmest Regards,
Nhung Pham

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Reviewed 6 June 2014 via mobile

The staff go above and beyond to make your stay the best possible. Everyone there does their best to engage with you, they speak amazing English, and no request you may have ever seems to be a bother.
The included breakfast is made fresh to order and it was great every single day. The kitchen allows free coffee and tea throughout the day and the free spring rolls and beer on Thursdays was an awesome touch.
The location is perfect and within walking distance to any venue you may need.
Overall there were no problems with our stay, and the staff just made it feel that much more like home and so much more enjoyable!

  • Stayed: June 2014
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Thank StefCoolWine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rendezvous99, Front Office Manager at Hanoi Rendezvous Hotel, responded to this reviewResponded 8 June 2014

Hi there,

Thank you for taking the time to share your Rendezvous experience. I am delighted that our team exceeded your expectations. Thank you so much for your describing our hospitality exactly. We look forward to welcoming you back again for another fabulous visit! Thank you again for your lovely comments.

Sincerely,
Nhung Pham

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Reviewed 6 June 2014 via mobile

So ive travelled through Thailand, Loas and im currently in Vietnam and out of all the hotels ive stayed in Rendezvous has been the best by far. Its casual, nothing over the top accept the awsome elevator which you crave after the numerous trips up and down stairs with your backpack on. The staff make you feel welcome and comfortable and they speak English very well, which I think is a plus. Its not a hotel just trying to impress for the money, they genuinely care about your well being. I got stranded at one stage with no money whilst my other half went off to have a few drinks and the staff actually leant me money to buy food and id pay it back later obviously, so thats why im giving them the best review ever. Also for all the people out there who live for breakfast, the bacon there is delicious.

Stayed: June 2014, travelled as a couple
Thank leaherinhutchings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rendezvous99, Front Office Manager at Hanoi Rendezvous Hotel, responded to this reviewResponded 8 June 2014

Hi Lea,

It is with much pleasure to see the review you have kindly posted on Tripadvisor and I would like to thank you for recommending Rendezvous Family as the great place to stay in Hanoi.
It is gratifying to note that you have come to appreciate the Rendezvous's hospitality, our room, our properties, our breakfast and specially our staff.

When your plan brings you back Hanoi, please email for us and we will arrange everything for you.
Best wish for you.
Nhung Pham

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Additional Information about Hanoi Rendezvous Hotel

Address: 31 Hang Dieu Street | Hoan Kiem District, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #65 of 599 Hotels in Hanoi
Price Range: £16 - £24 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi Rendezvous Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
Managed by two energetic Australian's; Luke and Sarah, Hanoi Rendezvous Hotel is a newly renovated hotel in the heart of Vietnam's capital city, Hanoi.Located in Hoan Kiem district; The Old Quarter is Hanoi's most popular tourist destination. When you stay at the beautiful Hanoi Rendezvous Hotel, you are guaranteed to be impressed by our immaculate rooms, brand new bathrooms with Western showers, LCD TV's, and greeted by our very friendly, helpful staff..... ... more   less 
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