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Reviewed 8 June 2014

Spent one night here solo and it was great. Super friendly staff that are easy to communicate with unless your a complete moron. Clean beds. Lockers that actually work. Bar tab system instead of pay as you go. The English bartender Guy was great. Took us to some secret bars once the hostel bars close with the cheapest drinks in town so you can save you're bills for the overpriced drinks later in the night. Highly recommended for backpackers in bikes as the public overnight parking lot is under 100 meter away (not aloud to park on the street later in the evening). The crowd was older than all the 19 to 21 year olds who show up and make a ruckus when you are trying to sleep.

Did I mention its cheaper and closer to the bars than the big name places?

- Chris from Canada 23 years old

Stayed: May 2014, travelled solo
2  Thank c g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huong N, Owner at My Youth Hostel, responded to this reviewResponded 20 June 2014

Dear Chris,

Warm greetings from the Hanoi Youth Hostel. We are so delighted to receive your review after your stay in our hostel. I am glad that you found our hostel is “cheaper and closer to the bars than the big name places”, our staff are “susper friendly” and that we have “clean beds”, “lockers that actually work”.

Thank you for spending time to share your stay experience. Your review help us so much to improve the hostel in order to serve you better and improve our service day by day. Once again, on behalf of manager and all staff of Hanoi Youth Hostel, I highly appreciate your stay and your review.

We look forward to welcoming you back to the Hanoi Youth Hostel.

Yours sincerely,
Kelly Nguyen
Director of Hanoi Youth Hostel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

i stayed there for a night and i thought it was ok for 5 dollars and more or less clean. Next morning, the guy who supposes to clean spent 40min standing in our doorm using his phone instead of cleanning! I was a bit shocked as wanted to change clothes but he was there. Then the manager came in and he did like he wiped the bed sheets. He didnt change them, just wiped them and left!!! so basically sheets are used over and over without being changed!

after check out, i asked them if i could shower and they said no. After 5 weeks in Asia, this is the first place where i wasnt allowed to shower.

appart from that, staff is friendly

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Paola L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huong N, Owner at My Youth Hostel, responded to this reviewResponded 29 June 2014

Dear Paola,

It’s unfair for us when you had check out then you returned to our hostel and demanded for a free shower. The problem here is your attitude, we would be pleasure to provide with a free shower if your attitude and behavior are friendly and appropriate enough. Regrettably, you angrily raised your voice and blackmailed our staff, saying that you would write the negative review about our hostel only because your demand of free shower was declined. We think that you have right to do anything you like but your behaviors are un-becoming with an honest tourist. So far, we have served thousands of customers, however only you who felt angrily only because your un-reasonable demand of a free shower after your check out was not met.

Yours sincerely,
Kelly Nguyen
Director of Hanoi Youth Hostel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

There are pros and cons to this place. The positives are that it is cheap ($5 per night), it's a good size (2 dorm rooms with 8 beds each), it is very easy to meet other people if travelling alone due to the bar downstairs, the beds are comfortable and clean, there are lockers in the room, the air-con is always on at a perfect temperature, and the bar downstairs closes at 11pm so it's not noisy in the room at night. It's also situated in a very good location in the backpacker area to see everything.

The downsides. The breakfast, although included in the price, is the worst I've had in Vietnam and doesn't include a drink. Not to mention that you have to eat it in the dirty bar which hadn't been cleaned from the night before. The staff don't smile and were not that friendly (but were not unfriendly either). There only seemed to be 3 guys working there and one of them didn't speak any English at all! The wifi didn't work very well, but I seemed to have more problems than others.

Also, they will try and convince you to let them book you a taxi to the airport for a high price but this is completely unnecessary - the shuttle bus ($2) is not far from the hostel and runs very smoothly. It leaves every hour and takes the same amount of time as a taxi (around 45-50 minutes).

Room Tip: There are dorm rooms on the first and second floors. Try and get a bed in the top one as it would be less noisy during the day/evening from the music in the bar downstairs.
  • Stayed: May 2014, travelled solo
    • Value
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    • Sleep Quality
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Thank ellieb1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huong N, Owner at My Youth Hostel, responded to this reviewResponded 28 June 2014

Dear ellieb1991,

Thank you for sharing this quick feedback on your recent stay with us. I am very pleased that you found "our beds are comfortable and clean", "the air-con is always on at a perfect temperature", and our hostel is in "very good location in the backpacker area to see everything".

We always endeavor to offer the highest level of service and it would appear that in some points we failed to meet with your expectations. For which, please accept our sincere apology for the inconvenience caused. About breakfast, free breakfast now includes fresh bread, fried egg and salad (cucumber or tomato). Breakfast is included in 5$ dorm/per night.

Regarding to Wi-Fi, to provide better service to our customers, we have upgraded the speed of Wi-Fi at Hanoi Youth Hostel, namely, we have replaced the high speed cable with the SUPER OPTICAL FIBER CABLE WIFI. Our beloved customers can access Wi-Fi so much faster than before. FREE Wi-Fi is available within the hostel's building.

As far as English communication is concerned, there are 3 staffs working at Hanoi Youth Hostel. Guy, our Britain bartender, is a native English speaker. Henry, the receptionist, his English is excellent. Tony, the cleaner and security guard, he can't speak English fluently but he is friendly and he is studying English hard to provide best customer service.

We will keep your comments on appointment and offerings in mind as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next time you are in town and let us know how we are doing.

Yours sincerely,
Kelly Nguyen
Director of Hanoi Youth Hostel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014

Hung . . . .you are a legend
Tic . . . .Hi, my granddaughter thinks you are "cool"

If you wish to have a drink in Hanoi with two of he nicest gentlemen that live there,
this is he place !!!
Happy hour 5-6pm
Happy conversation & company . . . unlimited

Carol & Michael

Beer . . . fantastic
Kahlua & Milk . . . bring you own milk

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
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2  Thank MickF_CalGully
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huong N, Owner at My Youth Hostel, responded to this reviewResponded 20 June 2014

Dear Michael,

Warm greetings from the Hanoi Youth Hostel.

How have you been? You are the great customer. Thank you for spending time to share your experience at Hanoi Youth Hostel. Your review help us so much to improve the hostel in order to serve you better and improve our service day by day.

We look forward to welcoming you back to the Hanoi Youth Hostel.
Yours sincerely,
Kelly Nguyen
Director of Hanoi Youth Hostel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014 via mobile

Great hostel, the owners are so kind, i lost my passport in saigon and they helped me so much with visas etc! I stayed here a week and it felt like a home away from home! Great atmosphere and location!! I will definitely be returning.

Stayed: May 2014, travelled with friends
3  Thank Fion1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huong N, Owner at My Youth Hostel, responded to this reviewResponded 20 June 2014

Dear Fionoualla Moriarty-Osborne,

Warm greetings from the Hanoi Youth Hostel. We are so delighted to receive your review after your stay in our hostel. I am glad that you found our hostel is a “great hostel”, “great atmosphere and location” and “like a home away from home”.

Thank you for spending time to share your stay experience. Your review help us so much to improve the hostel in order to serve you better and improve our service day by day. Once again, on behalf of manager and all staff of Hanoi Youth Hostel, I highly appreciate your stay and your review. We miss you and your brother so much. I wish you and your brother will have great experience during your travel around Asia.

We look forward to welcoming you back to the Hanoi Youth Hostel.
Yours sincerely,
Kelly Nguyen
Director of Hanoi Youth Hostel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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