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“Friendly, helpful staff, excellent service”
Review of Art Hotel

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Art Hotel
Ranked #59 of 432 Speciality Lodging in Hanoi
Reviewed 10 January 2013

The service was excellent. From the complementary drinks and moist hand towels on arrival to the free luggage storage for a week whilst we traveled North. They checked train timetables for us, and even after we had checked out, they let us use their computer and other facilities while we were waiting for a night train. We asked for a recommendation for a good restaurant to celebrate the birthday of one of our party, and there was even a complementary birthday cake provided when we returned.
Rooms were spotlessly clean. Some rooms are quite small, more suited to solo travelers, the larger rooms are worth the extra few dollars. Breakfast was included and was excellent for a hotel of this price, with a good selection on the menu, including the little chocolate pastries.
Good location in the Old Quarter, close to good restaurants, ATMs, etc.

  • Stayed: January 2013, travelled with friends
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3  Thank Trota1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art_hotel_Hanoi_GM, General Manager at Art Hotel, responded to this reviewResponded 12 January 2013

Dear valued guests,

Thank you for choosing Art Hotel Hanoi and your kind words about our hotel. We are very pleased when your group enjoyed all moments from arrival with complementary drinks to departure of using hotel amenities between your trips. It was our pleasure to take care of you and we are happy that we managed to arrange facilities of shower, computer, baggage storage,… while you were waiting for a night train.

Our rooms are not really big like most of hotels in The Old Quarter but they are very comfortable and clean with all aspects you need. There are also some larger suite rooms available with big beds and a huge balcony as you said it is worth the extra few dollars.

We are so glad that we were able to be part of your friend’s special occasion to celebrate her birthday and you got a memorable time with us on your holiday. We do hope we will have the pleasure of serving you again and making your trip another unforgettable one.

Kind regards,
Art Hotel Hanoi

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105 - 111 of 543 reviews

Reviewed 10 January 2013

We stayed in the Art Hotel for a total of three nights over New Year 2013. The hotel and rooms were lovely, and impeccably clean. Comfortable beds, and nice modern decoration. The breakfast was delicious too, including eggs to order. The best thing about the hotel was the staff - Lan and her team were very friendly, helpful and always greeted you with a smile, and by name! When we arrived in Hanoi a taxi driver tried to take us for a ride pricewise, but we asked the hotel staff to help and they came outside with us to pay, ensuring that it was all sorted. We were able to leave our bags when we went for a 2 day/1 night Halong Bay trip, and when we returned to the hotel they'd already been moved to our new room. Overall this hotel was fantastic, and it was a really enjoyable stay - we cannot recommend it enough.

Room Tip: 7th floor rooms have occasional lift noise. Book the family suite for free wine.
See more room tips
  • Stayed: December 2012, travelled as a couple
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1  Thank MrMrsSausageChops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art_hotel_Hanoi_GM, General Manager at Art Hotel, responded to this reviewResponded 20 January 2013

Dear valued guests,

Thank you for choosing Art Hotel Hanoi for your New Years Eve and we are delighted to know you enjoyed your stay at our hotel very much.

We are also very pleased to read that you satisfied with our facilities including our clean rooms, comfortable beds and delicious breakfast. We are thrilled to hear our staff really makes the incredible hotel and we are more than happy when they could help you manage the taxi scam efficiently. Here at The Art Hotel we like to make our guests feel welcomed as much as possible.

We always look forward to serving you again.

Kind regards,
Art Hotel Hanoi

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Reviewed 10 January 2013

Small hotel but very nice facilities. Rooms are not fantastic, but they are clean and have what you need. The breakfast is really good. But the best about this hotel is the staff. They are so nice and service minded, and they treat every guest as a special individual. They arrange whatever you ask of them, and every thing just works perfect. You should try this hotel if not for anything else, then for the service alone.

  • Stayed: December 2012, travelled with friends
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1  Thank Jakob Skou N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2013

This place has it all. Excellent location, quality rooms, great wifi, free breaky and beautiful service. There was nothing that the employees could have done to be more helpful or friendly. All the ladies greet you by name and genuinely want you to get the most out of your time.

We were able to walk everywhere from here in the French and old quarter! Fantastic stay - would recommend to anyone.

  • Stayed: January 2013, travelled as a couple
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1  Thank Dimmy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2013

Can't remeber when last I stayed at such a lovely hotel with excellent service.
In it's price range it is out standing. Location, service, personable staff who learnt the names of all four in our familiy on arrival, nice rooms, best breakfast in the three week stay in Vietnam. What more to ask? Will return.

  • Stayed: January 2013, travelled with family
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1  Thank Hedda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2013

We stayed here for 1 night in December on the way to Danang and had no complaints whatsoever.

From the moment our taxi (pick-up organized by the hotel, very reasonably priced) stopped in front of the hotel and the receptionist enthusiastically skipped down the stairs to greet us, we knew we would have a good stay.

From the refreshments served to tired travelers, to the maps that are clearly explained by the receptionists, this is clearly a place that takes service very seriously.

The price of the room was very reasonable and the area had many dining options around. They gave us a prompt wake up call and we left, via their airport transfer, with nothing but good things to say.

Tips:
1) Go for the airport pickup/drop-off, makes things a lot easier.
2) There is a delightful, small French bakery right next to the hotel, make sure you sample their cakes, some were divine.

  • Stayed: December 2012, travelled with family
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1  Thank outdatedmap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2013

We stayed here as a family, using the Art Hotel as the basis of our trip, each time returning to Hanoi. The staff were nothing but helpful, accommodating and friendly, bending over backward to please, nothing was too much trouble. We were a large group and so dates kept changing and this was never a problem. The rooms were comfortable and clean (albeit a little small but larger rooms are available), lots of hot water, lovely drinks on arrival, delicious breakfast, good internet. It was a fantastic place to stay and comes highly recommended.

  • Stayed: January 2013, travelled with family
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3  Thank cecib186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art_hotel_Hanoi_GM, Art Hotel Hanoi at Art Hotel, responded to this reviewResponded 10 January 2013

Dear valued guests,

Greetings from Art Hotel Hanoi. Thank you very much for staying with us and taking your time to write such a pretty review. We are so glad to hear your family experienced a wonderful stay at our hotel and enjoyed the service throughout your trips in Vietnam.

It is also very nice to know our helpful staff made your holiday more convenient even your group was large and the dates kept changing for many different stays.

Thank you again for choosing our hotel for the New Year and our team is looking forward to serving your family again in the near future.

Kind regards,
Art Hotel Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Art Hotel

Address: 65 Hang Dieu,Phuong Cua Dong,Quan Hoan Kiem,Hanoi, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #59 of 432 Speciality Lodging in Hanoi
Price Range: £43 - £59 (Based on Average Rates for a Standard Room)
Number of rooms: 30
Official Description (provided by the hotel):
Welcome to Hanoi Art Hotel Hanoi.We are team of young, professional and enthusiastic staff who are old hands at the hotel industry in Hanoi. Our desire is to give you a real home on your road: Cozy, warm and familiar, everything you want and need is available at your fingertips.How about our boutique hotel? Offering a sanctuary of comfort while on the road, Hanoi Art Hotel Hanoi is a 30 rooms cozy hotel is located in Hanoi's historic Old Quarter. With 4 different room types and a warm friendly environment with plenty of charm, chic design, modern comfort and modern facilities.All 35 rooms offer a genuine experience of sophistication with "Hanoi Art Hotel Hanoi My Bed",European amenities, LCD television, complimentary in-room wireless internet access, daily newspaper, fully-stocked mini-bar and nightly turn down service. ... more   less 
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