We recently stayed for 2 nights surrounding an overnight cruise in Bai Tu Long Bay (just north of Halong Bay).
This is a smart hotel that is very well priced for excellent customer service and clean rooms. The reason this hotel did not receive 5 stars is because it is not a luxurious hotel.
Pros: good location in the Old Town close to restaurants and sites within walking. Hotel reception was efficient and most had good English skills. Clean, basic rooms that allows for decent night's sleep.
Cons: first night we had a room closer to the lobby and were able to hear the conversations project into our room from the lobby. Second night in a higher floor and back of hotel was much quieter.
Personal experience was highlighted by exceptional service from Yen at the reception desk who went above and beyond to help with our travel arrangements at our next destination in Dong Hoi. We ran into some difficulties with other hotel operators who spoke minimal English, and she was able to solve our problems by making direct calls to the other hotel. She also provided useful advice about traveling in Vietnam. Her suggestions for Hanoi were also excellent.
Overall, would definitely stay again at Art Hotel and very good value. Recommend to also check out their new sister hotel, Art Trendy Hotel.
- Official Description (provided by the hotel):
- Welcome to Hanoi Art Hotel Hanoi.We are team of young, professional and enthusiastic staff who are old hands at the hotel industry in Hanoi. Our desire is to give you a real home on your road: Cozy, warm and familiar, everything you want and need is available at your fingertips.How about our boutique hotel? Offering a sanctuary of comfort while on the road, Hanoi Art Hotel Hanoi is a 30 rooms cozy hotel is located in Hanoi's historic Old Quarter. With 4 different room types and a warm friendly environment with plenty of charm, chic design, modern comfort and modern facilities.All 35 rooms offer a genuine experience of sophistication with "Hanoi Art Hotel Hanoi My Bed",European amenities, LCD television, complimentary in-room wireless internet access, daily newspaper, fully-stocked mini-bar and nightly turn down service. ... more less