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“Exceptional Staff, Exceptional Service”
Review of Art Hotel

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Art Hotel
Ranked #48 of 385 Speciality Lodging in Hanoi
Perth, Australia
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Exceptional Staff, Exceptional Service”
Reviewed 26 January 2013

The staff at Art Hotel are truly exceptional. They greet you warmly on arrival, already know your name and are a wonderful assistance during your stay in Hanoi. We were a party of five visiting Hanoi for the first time and we were very skillfully and sensitively guided by the reception staff at this lovely hotel. Nothing was too much trouble for them. The hotel facilities are lovely, the rooms are spacious and the breakfast menu is wide reaching and plentiful but it is the quality of the personnel at this hotel that sets in apart in Hanoi. Top recommendation from all five of us!!

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnnieAbacus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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543 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Perth, Australia
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 January 2013 via mobile

We had a 3 night stay here as two family units. All staff were incredibly helpful, fun and friendly and even went in to bat for us when they saw us being overcharged by a street vendor outside the hotel. The hotel itself is well run and clean and the breakfasts were some of the best on our trip. We will definitely return if we come back to Hanoi!

Stayed January 2013
Helpful?
Thank CrozStut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
1 review
Reviewed 22 January 2013

I have enjoyed my visit with this hotel and stayed for 4 nights in total. I was impressed by the customer service level as soon as i arrived, as they have put me in a room on high floor AS PER MY REQUEST! This is the first time a hotel did take such request seriously. Hotel staff are all very nice and helpful. Some of them even remember customer's names, which i found very welcomed and warm when i returned to hotel each night. They also have a variety of choice for breakfast. And each night when i returned to hotel, some slight dessert (jelly/ sweet pastry) was prepared in the room.

The only thing which I would complain is the bathroom. It's difficult to adjust the water temperature coming out from the tap to an optimal temperature (i.e. either too hot or too cold). When i came back from the trip, i have got a thank you email from the hotel saying that they value my comment and will fix the issue i raised.
One additional thing, i can sometimes hear the lift running in my room, but it was okay as i sleep late and gets up not so late, so didnt feel much affected (even for me who can be awaken from sleep easily).

Room Tip: You may want to go for high floor if you can be easily awaken by noise. Drivers in Hanoi like ring t...
See more room tips
  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairns, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 January 2013

We stayed at the Art Hotel recently and found the staff really do treat you like royalty. They are so helpful, especially in their recommendations on tours, restaurants, and even when we took the train from Hanoi to Hue, they had a staff member come with us to the station to buy our tickets and put us on the train. The complimentary breakfast is lovely, with a buffet style cereal, fruits etc, to start you off before you order off their breakfast menu. Highly recommended!

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Charles, Missouri
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 January 2013

my stay of 5 days (jan.10-15 2013) was outstanding. the staff at art hotel was 10star. their efforts and ability, helpfulness was extraordinary. i can't say enough about my positive regard for this staff and facility. highly recommend. if i return to hanoi this is my choice. jim cowan st.charles ,mo. usa

  • Stayed January 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jamesc1036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, CA
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 21 January 2013

We recently stayed for 2 nights surrounding an overnight cruise in Bai Tu Long Bay (just north of Halong Bay).

This is a smart hotel that is very well priced for excellent customer service and clean rooms. The reason this hotel did not receive 5 stars is because it is not a luxurious hotel.

Pros: good location in the Old Town close to restaurants and sites within walking. Hotel reception was efficient and most had good English skills. Clean, basic rooms that allows for decent night's sleep.

Cons: first night we had a room closer to the lobby and were able to hear the conversations project into our room from the lobby. Second night in a higher floor and back of hotel was much quieter.

Personal experience was highlighted by exceptional service from Yen at the reception desk who went above and beyond to help with our travel arrangements at our next destination in Dong Hoi. We ran into some difficulties with other hotel operators who spoke minimal English, and she was able to solve our problems by making direct calls to the other hotel. She also provided useful advice about traveling in Vietnam. Her suggestions for Hanoi were also excellent.

Overall, would definitely stay again at Art Hotel and very good value. Recommend to also check out their new sister hotel, Art Trendy Hotel.

Room Tip: Rooms on a higher floor and back are quieter.
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank globetrotter423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 3 Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 January 2013

We had a such a wonderful time in the Art Hotel. The hotel service was excellent and the staff knew our names on first day at the hotel. One of the staff said that the service they provide comes from the heart and they do just that. We had a tummy bug in Hanoi and they really looked after us even finding us alternative accomodation and taking us there as we had to extend our stay but Art Hotel was full. The rooms are well appointed and very clean. We can highly recommend the hotel for anyone looking for somewhere to stay in Hanoi; you will really enjoy the service.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ed T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Art Hotel

Property: Art Hotel
Address: 65 Hang Dieu,Phuong Cua Dong,Quan Hoan Kiem,Hanoi, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #48 of 385 Speciality Lodging in Hanoi
Price Range (Based on Average Rates): £
Number of rooms: 30
Official Description (provided by the hotel):
Welcome to Hanoi Art Hotel Hanoi.We are team of young, professional and enthusiastic staff who are old hands at the hotel industry in Hanoi. Our desire is to give you a real home on your road: Cozy, warm and familiar, everything you want and need is available at your fingertips.How about our boutique hotel? Offering a sanctuary of comfort while on the road, Hanoi Art Hotel Hanoi is a 30 rooms cozy hotel is located in Hanoi's historic Old Quarter. With 4 different room types and a warm friendly environment with plenty of charm, chic design, modern comfort and modern facilities.All 35 rooms offer a genuine experience of sophistication with "Hanoi Art Hotel Hanoi My Bed",European amenities, LCD television, complimentary in-room wireless internet access, daily newspaper, fully-stocked mini-bar and nightly turn down service. ... more   less 

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