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Art Hotel
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Reviews (543)
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Reviewed 26 January 2013

We stayed at the Art Hotel for 4 nights over the New Year period. It was an excellent place to stay and the staff could not have been any more helpful.
We got advice from the staff on tours, booking trains, where to eat, tailors, storing luggage, booking cars... The staff were always only too happy to help and were interested in feedback on our experiences in Vietnam.
Thank you for making everything easy for us!

  • Stayed: January 2013, travelled as a couple
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Thank Fran_January_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2013

The staff at Art Hotel are truly exceptional. They greet you warmly on arrival, already know your name and are a wonderful assistance during your stay in Hanoi. We were a party of five visiting Hanoi for the first time and we were very skillfully and sensitively guided by the reception staff at this lovely hotel. Nothing was too much trouble for them. The hotel facilities are lovely, the rooms are spacious and the breakfast menu is wide reaching and plentiful but it is the quality of the personnel at this hotel that sets in apart in Hanoi. Top recommendation from all five of us!!

  • Stayed: January 2013, travelled with friends
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Thank AnnieAbacus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2013

We had a 3 night stay here as two family units. All staff were incredibly helpful, fun and friendly and even went in to bat for us when they saw us being overcharged by a street vendor outside the hotel. The hotel itself is well run and clean and the breakfasts were some of the best on our trip. We will definitely return if we come back to Hanoi!

Stayed: January 2013
Thank CrozStut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2013

I have enjoyed my visit with this hotel and stayed for 4 nights in total. I was impressed by the customer service level as soon as i arrived, as they have put me in a room on high floor AS PER MY REQUEST! This is the first time a hotel did take such request seriously. Hotel staff are all very nice and helpful. Some of them even remember customer's names, which i found very welcomed and warm when i returned to hotel each night. They also have a variety of choice for breakfast. And each night when i returned to hotel, some slight dessert (jelly/ sweet pastry) was prepared in the room.

The only thing which I would complain is the bathroom. It's difficult to adjust the water temperature coming out from the tap to an optimal temperature (i.e. either too hot or too cold). When i came back from the trip, i have got a thank you email from the hotel saying that they value my comment and will fix the issue i raised.
One additional thing, i can sometimes hear the lift running in my room, but it was okay as i sleep late and gets up not so late, so didnt feel much affected (even for me who can be awaken from sleep easily).

Room Tip: You may want to go for high floor if you can be easily awaken by noise. Drivers in Hanoi like ring their car horns a lot, as the hotel faces off a busy road, it can get slight noisy in the morning.
  • Stayed: January 2013, travelled with friends
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Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2013

We stayed at the Art Hotel recently and found the staff really do treat you like royalty. They are so helpful, especially in their recommendations on tours, restaurants, and even when we took the train from Hanoi to Hue, they had a staff member come with us to the station to buy our tickets and put us on the train. The complimentary breakfast is lovely, with a buffet style cereal, fruits etc, to start you off before you order off their breakfast menu. Highly recommended!

  • Stayed: January 2013, travelled with friends
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Thank Emma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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