My husband and I stayed for one night only yet we were treated like we were staying at a 5 star hotel for a week. In fact we've stayed at 5 star hotels and the service at Art Hotel was better! We arrived at midday Friday and inquired about water puppet tickets for that evening's show. We thought the receptionist would call the theatre or check the website but instead they sent one of their staff to collect tickets for us at the theatre and had them ready at reception for us to collect when we returned to the hotel from our afternoon walk. We checked out the following morning at 7.30am (staying less than 24 hrs at the hotel) as we were heading off to Ha Long bay for the night and returning to Hanoi the following afternoon to take the night train to Sapa. When staff realised we were returning to Hanoi at 4pm (after Ha Long) and our train wasn't until 8pm they suggested we return to their hotel to take a shower and freshen up before our evening train. After freshening up they offered to take us to the train station to ensure we swapped our vouchers and boarded the correct train as we were a little confused as we had purchased vouchers instead of tickets. All this and we stayed less than 24hrs. Best service ever! Staff were exceptionally professional, friendly, personal and thoughtful. Rooms were spotless, we had one at the back so it was very quiet and breakfast was cooked to order. Amazing and wish we could have stayed longer.
- Official Description (provided by the hotel):
- Welcome to Hanoi Art Hotel Hanoi.We are team of young, professional and enthusiastic staff who are old hands at the hotel industry in Hanoi. Our desire is to give you a real home on your road: Cozy, warm and familiar, everything you want and need is available at your fingertips.How about our boutique hotel? Offering a sanctuary of comfort while on the road, Hanoi Art Hotel Hanoi is a 30 rooms cozy hotel is located in Hanoi's historic Old Quarter. With 4 different room types and a warm friendly environment with plenty of charm, chic design, modern comfort and modern facilities.All 35 rooms offer a genuine experience of sophistication with "Hanoi Art Hotel Hanoi My Bed",European amenities, LCD television, complimentary in-room wireless internet access, daily newspaper, fully-stocked mini-bar and nightly turn down service. ... more less