This hotel lives up to its name not only in terms of its facilities but even more in the way the staff treats their guests.
From our pre-arrival (as I arranged my bookings) up to departure, the staff have shown that it is not the size of the hotel but the depth of their friendliness and sincerity and service that count.
Although we were in Hanoi for seven nights, we had to check in and recheck on non-consecutive days because of our overnight trips to Ha Long Bay and Sapa. At US$45 a night including breakfast, this hotel is a steal and a strong recommendation for anyone sick and tired of large, impersonal hotels.
They let us have anything we requested and more. For example, when we had to leave to take the night train to Sapa, one of the staff not only rode with us to the train station but brought us and our luggage to the cabin that we were assigned to.
When we returned from Sapa at 5 o'clock in the morning, they let us checked into the room even though the check-in time was 2 p.m.
They also allowed us to leave our other luggages in their storeroom when we had to go on overnight trips.
We will certainly use this hotel when we return to Hanoi.
- Official Description (provided by the hotel):
- Hidden charm hotel is a brand new hotel, located in the central of Old Quarter. The hotel is designed in harmony, is the combination of classic and modern style. It’s peaceful and quite, a retreat from the city bus, providing the idea place to muse over your day. The modern rooms are all equipped with air cooling and flat screen TV, bath room with massage, sauna. Guests will appreciate the popular broadband package offer and the 24-hour front desk. The Hidden Charm hotel offers the best quality room for both of Traveler and businessman. It is great for the couple on honeymoon, solo traveler, and specially for businessman who stay for a long term, need translator, accountant service, business center, rent a car, or guide. The Hidden Charm hotel is really convenient for visiting all famous places in Hanoi such as: Hoan Kiem lake, water puppet theater, opera house, Hochiminh mausoleum, and also to ATM, Banks, Restaurant… just by short walking distance. ... more less
- Reservation Options:
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