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“5-star customer service from a 3-star hotel” 5 of 5 bubbles
Review of Hidden Charm Hotel

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Hidden Charm Hotel
Ranked #446 of 577 Hotels in Hanoi
Singapore, Singapore
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“5-star customer service from a 3-star hotel”
5 of 5 bubbles Reviewed 6 December 2010

This hotel lives up to its name not only in terms of its facilities but even more in the way the staff treats their guests.

From our pre-arrival (as I arranged my bookings) up to departure, the staff have shown that it is not the size of the hotel but the depth of their friendliness and sincerity and service that count.

Although we were in Hanoi for seven nights, we had to check in and recheck on non-consecutive days because of our overnight trips to Ha Long Bay and Sapa. At US$45 a night including breakfast, this hotel is a steal and a strong recommendation for anyone sick and tired of large, impersonal hotels.

They let us have anything we requested and more. For example, when we had to leave to take the night train to Sapa, one of the staff not only rode with us to the train station but brought us and our luggage to the cabin that we were assigned to.

When we returned from Sapa at 5 o'clock in the morning, they let us checked into the room even though the check-in time was 2 p.m.

They also allowed us to leave our other luggages in their storeroom when we had to go on overnight trips.

We will certainly use this hotel when we return to Hanoi.

  • Stayed November 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Askthegoodman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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151 reviews from our community

Traveller rating
    87
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    13
    2
    2
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
London
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 28 November 2010

Disappointing experience. After seeing all the positive Tripadvisor reviews we were looking forward to staying here. Unfortunately, they had lost our booking (we booked via Agoda) so we never got to find out what this place was like! They did put us up at the Indochina hotel next door, but I don't think this was the same standard, so we felt a little hard done by.

To be fair the staff were apologetic the next morning, but it wasn't a good start to our holiday. We wouldn't use this hotel again.

Stayed November 2010, travelled as a couple
Helpful?
9 Thank LondonMoog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Byron Bay, Australia
Level Contributor
73 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 12 November 2010

What a fantastic hotel. it's located in Au Trieu, a one car width lane off a main street in the old quarter and by Hanoi old quarter standards, it's quiet. Yet it's close to everything and Au Trieu is a charming little lane, very pretty at night. I had a room on the fifth floor for two weeks and it was first class. The fit-out and quality of furnishings was way above what you'd expect for a hotel at this price. Everything works and is good quality, nothing is broken, and there are thoughtful touches like lamps with dimmers so that you can adjust the lighting to suit yourself. The bed was really comfortable, the bathroom spotless and modern, the room was spacious, the free wi-fi was fast and 100% reliable and free bottled water was supplied.
The location and physical attributes are great and the service is of the same standard. The reception team all speak excellent English and nothing is too much trouble for them. They really made me feel at home with their friendly professionalism. They are very service oriented and can arrange tours, translate from Vietnamese, organise personal things like clothing alterations, arrange transport and cheerfully and promptly deal with anything that guests require. They are unfailingly cheerful and as I stayed for two weeks, I discovered that they are a lot of fun.
I stayed in four old quarter hotels over a three week period, (I arrived during the 1000 year celebrations and rooms were scarce) and this was easily the best for location, amenities, service and value.
I would thoroughly recommend this hotel to anyone. I paid $35 a night and the quality of amenities and service are in my experience, unmatched at this price. Tremendous value without any sense of compromising on quality. Very highly recommended.

  • Stayed October 2010, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank davidgold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 2 November 2010

We stayed at the Hidden Charm for about five days in Oct 2010 and thoroughly enjoyed it. Our room was spotless, with a huge bed (not too great a view, but well protected from street noise) and internet access. The best part, though, was the staff -- they are all exceptionally friendly and attentive, and will go out of their way to make your time in Hanoi (and Vietnam, for that matter) a pleasant one. A special thank you to Jenny, who helped us find out information about all sorts of day trips around northern vietnam and arranged our train tickets to Sapa and back. (And also, thanks to Dang and Thinh for letting us hang out in the restaurant when our train dropped us off at 5 in the morning!) All in all, a great experience.

  • Stayed October 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank pretirement
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 21 October 2010

A lot of thought has gone into making Hidden Charm comfortable. The staff are very friendly and the rooms are well appointed and clean. The hotel is well located near the lake but not too noisy as it's on a side road.
The website is awful but don't be put off -the hotel is nicer than the amateur site would suggest and reception replied to my email promptly. The only criticisms I would make are that the duvets are too small, and I would have preferred a normal shower to a full on spa bath but hey I guess some people like that kind of thing.

  • Stayed October 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank annaboyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANCHORAGE
Level Contributor
51 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 8 October 2010

Beautiful little hotel with gorgeous wood floors in the rooms, spacious, steam shower enclosure, flat screen tv. Good wifi, lovely breakfast (western) , refrig. Cost $35 while I was there at the busiest time of the year.
King bed with lovely linnens. Couldn't be happier! Wonderful crew at the desk and good bookings of trips too!

  • Stayed October 2010, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank chisana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 7 October 2010

We really enjoyed staying in the Hidden Charm. The hotel is clean and modern and in a good location for the old quarter (not far from the lake). The rooms were of a good size, and contained good facilities. The staff were excellent, from reception, sales, night staff and the breakfast team. If we return to Hanoi in the future, we will return to the Hidden Charm. Thanks to the team!

  • Stayed October 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DarrenDLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hidden Charm Hotel

Property: Hidden Charm Hotel
Address: 23 Pho Au Trieu St | Hoan Kiem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #446 of 577 Hotels in Hanoi
Price Range (Based on Average Rates): £
Number of rooms: 25
Official Description (provided by the hotel):
Hidden charm hotel is a brand new hotel, located in the central of Old Quarter. The hotel is designed in harmony, is the combination of classic and modern style. It’s peaceful and quite, a retreat from the city bus, providing the idea place to muse over your day. The modern rooms are all equipped with air cooling and flat screen TV, bath room with massage, sauna. Guests will appreciate the popular broadband package offer and the 24-hour front desk. The Hidden Charm hotel offers the best quality room for both of Traveler and businessman. It is great for the couple on honeymoon, solo traveler, and specially for businessman who stay for a long term, need translator, accountant service, business center, rent a car, or guide. The Hidden Charm hotel is really convenient for visiting all famous places in Hanoi such as: Hoan Kiem lake, water puppet theater, opera house, Hochiminh mausoleum, and also to ATM, Banks, Restaurant… just by short walking distance. ... more   less 
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