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“Great little hotel, nice staff, would stay again” 4 of 5 bubbles
Review of Hidden Charm Hotel

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Hidden Charm Hotel
Ranked #448 of 578 Hotels in Hanoi
Victoria, Canada
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great little hotel, nice staff, would stay again”
4 of 5 bubbles Reviewed 18 February 2011

Hidden Charm is not some 5* western/hong kong standard hotel, BUT it is a super little hotel for the price and central location. The staff are friendly and helpful and really want to make it a good stay. Some spoke very good English especially the girl who books tours. A couple of staff didn't speak much English but we still had fun with them and they taught us some Vietnamese words. We had two different rooms as we stayed here before and after a Ha Long trip (they stored our suitcases for free) and both rooms were nicely decorated, large with very big beds and big showers. We didn't have a problem with hot water. We did have water not draining down the shower plug in the first room but we told reception, and after some miming to explain the issue, they repaired it quickly. There wasn't much choice at breakfast but it all tasted good. They can arrange pick up from Hanoi Airport. One word of advice, take a Google map with you - we got lost a few times using the hotel map as Au Trieu is a small side street that isn't marked - if you get lost, head for the cathedral.

Stayed December 2010, travelled as a couple
Helpful?
1 Thank JoJo123go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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151 reviews from our community

Traveller rating
    87
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    13
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Melbourne, Australia
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 4 February 2011

We travelled with two youhg adult children (21 & 19) and a 7 year old. The rooms were great size, really well appointed. We stayed a couple of nights before heading off to Halong bay and then returned back to Hidden Charm for another night. The location was fantasitc - close enough to the action of the old quarter but not noisy. Great to explore the area on foot. Staff could not have been more friendly and helpful. Breakfast was great, very small and intimate dinning - terrific chicken Pho for breakfast with beut omelettes and little pancakes cooked to order. Free wifi worked well and a computer was available down stairs. Would definately recommend to anyone!

  • Stayed December 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank FamilyTripper68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level Contributor
126 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 bubbles Reviewed 27 January 2011

Landing in Hanoi after a long train ride makes the hotel stopover really important. I had a temporary room which was really nice (as I had seen on their web site but the next morning I had to move to another room which was what I had booked. Only problem was that it was substantially different to the pictures on the web site. Now the staff were very nice in explaining to me that the rooms have different styles for each type but that didn’t help me. However, they did offer me a reduced rate and free transfer to the airport which came in handy.
The room was quite spacious and the bathroom large and very clean. It didn’t have a bath tub but had a fully enclosed massage shower which was quite nice (came with 2 moulded in seats). Breakfast was in a small area downstairs and had only a few items. The room came with wi fi but I always had problems with it dropping out on my Iphone. Wasn’t sure if it was my phone or the hotel. One problem I did find was that as my room was on the top floor, there seemed to be compressor above my room in the roof that tended to cut in and out at night making a good night’s sleep for light travellers like me difficult.
The hotel is very close to all the walking areas of Hanoi and the small lake. A wonderful selection of good restaurants and cheap eating places balances the needs of most travellers. Walking around reminded me of the small roads in Paris and it does have a European feel to it. A much nicer city than Ho Chi Minh.
Hanoi is a launching point for tours to Halong Bay and Sapa, which I unfortunately did not have time for. But, walking around for the day gave me a good view of many places including Ho Chi Minh’s tomb. Overall, I spent 2 days but found this just a tad short to see more of the surrounding areas. The staff at Hidden Charm are very friendly and apart from the misleading pictures of the room, quite a good place to stay.

  • Stayed December 2010, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank OzTravellerBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 January 2011

I usually don’t post reviews for hotels….but after staying at the “Hidden Charm” for a few days last month I wanted to take a minute to thank the staff for a wonderful experience!

The hotel is perfectly located and the rooms were clean, comfortable and spacious. And the staff is fantastic…they are, knowledgeable, warm, friendly and extremely helpful. I wish we had more than just a week to spend in Vietnam…but the staff helped us organize our trip so we could really maximize our trip to Vietnam.

Looking forward to coming back to Hanoi and staying at the Hidden Charm!

  • Stayed November 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Yohimbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buenos Aires, Argentina
Level Contributor
52 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 28 December 2010

the hotel is good, people service ok , but i have a problem with the warm water, they didnt advice how you have to use it , i went in the shower and i frezze i have to call the reception, two people came, no good english, couldnt solve it!! after some time I could take a bath!!! imagine I was after 30 hours of flying from argentina!

  • Stayed December 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
9 Thank chispita59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 6 December 2010

This hotel lives up to its name not only in terms of its facilities but even more in the way the staff treats their guests.

From our pre-arrival (as I arranged my bookings) up to departure, the staff have shown that it is not the size of the hotel but the depth of their friendliness and sincerity and service that count.

Although we were in Hanoi for seven nights, we had to check in and recheck on non-consecutive days because of our overnight trips to Ha Long Bay and Sapa. At US$45 a night including breakfast, this hotel is a steal and a strong recommendation for anyone sick and tired of large, impersonal hotels.

They let us have anything we requested and more. For example, when we had to leave to take the night train to Sapa, one of the staff not only rode with us to the train station but brought us and our luggage to the cabin that we were assigned to.

When we returned from Sapa at 5 o'clock in the morning, they let us checked into the room even though the check-in time was 2 p.m.

They also allowed us to leave our other luggages in their storeroom when we had to go on overnight trips.

We will certainly use this hotel when we return to Hanoi.

  • Stayed November 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Askthegoodman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 28 November 2010

Disappointing experience. After seeing all the positive Tripadvisor reviews we were looking forward to staying here. Unfortunately, they had lost our booking (we booked via Agoda) so we never got to find out what this place was like! They did put us up at the Indochina hotel next door, but I don't think this was the same standard, so we felt a little hard done by.

To be fair the staff were apologetic the next morning, but it wasn't a good start to our holiday. We wouldn't use this hotel again.

Stayed November 2010, travelled as a couple
Helpful?
9 Thank LondonMoog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hidden Charm Hotel

Property: Hidden Charm Hotel
Address: 23 Pho Au Trieu St | Hoan Kiem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #448 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): £
Number of rooms: 25
Official Description (provided by the hotel):
Hidden charm hotel is a brand new hotel, located in the central of Old Quarter. The hotel is designed in harmony, is the combination of classic and modern style. It’s peaceful and quite, a retreat from the city bus, providing the idea place to muse over your day. The modern rooms are all equipped with air cooling and flat screen TV, bath room with massage, sauna. Guests will appreciate the popular broadband package offer and the 24-hour front desk. The Hidden Charm hotel offers the best quality room for both of Traveler and businessman. It is great for the couple on honeymoon, solo traveler, and specially for businessman who stay for a long term, need translator, accountant service, business center, rent a car, or guide. The Hidden Charm hotel is really convenient for visiting all famous places in Hanoi such as: Hoan Kiem lake, water puppet theater, opera house, Hochiminh mausoleum, and also to ATM, Banks, Restaurant… just by short walking distance. ... more   less 
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