We stayed in Hanoi for three nights. We booked a car from the airport for $20US, and the driver who picked us up in his minivan had also arranged to pick up a family of four. Luckily, we only had small luggage, as we had to really squeeze into the car. We also had to wait while the family was dropped off at a different hotel. Not a huge deal, but this was disappointing, as we were paying more than the cost of a taxi. Be aware that there is a tour office in front, which you must walk through to reach the hotel reception, so the hotel itself is a bit hard to spot if you don't know what to look for.
We had a triple room for $20/night, and were satisfied with it overall. The room was huge, reasonably clean, and it was nice to have a mini fridge. (I prefer this to a stocked minibar, as I can fill it with whatever I like, and not at inflated prices.)
The night receptionist is helpful and pleasant. When we requested fruit for breakfast, he ran out and got us some mangos and pineapple right away. He also helped arrange train tickets (yes, there was a fee, but it was worth it to us to avoid the hassle of getting them elsewhere).
Location is good - lots of shops and restaurants in easy walking distance, but the rooms aren't right on the main street, so it was very quiet at night. Just a couple blocks from the night market. Basic amenities like soap, towels (albeit somewhat shabby), shampoo, and even toothbrushes provided. A/C in our room worked well.
We were on the third floor, and the stairs up were dark and stuffy. The Internet on our floor never worked. We tried resetting the router to no avail, and the hotel didn't seem very proactive about fixing it. Wifi worked in the lobby, but it wasn't air conditioned, was often smoky, and it was a pain to walk down and back up three flights of stairs every time we wanted to check something online.
The water stopped working altogether for several hours one day. To be fair, we were told that it was out on the whole block.
The bathroom didn't smell great. Pillows weren't very clean. Mattress wasn't very good. Our room didn't really have a window, just a balconette with solid wood doors that looked directly out onto walls and windows.
The guy working at the front desk most of the time smokes in the lobby and is much less proactive/friendly than the guy who was working the night and morning of our arrival.
Not a particularly nice common area, no ambience, but a decent/basic place to stay. I'm glad we stayed there instead of the nearby backpacker hostel, which seemed to be a nonstop party, and not really our scene.
Note: the booklet in the room indicates that laundry service is charged by piece, but it is in fact charged by weight (35k per kilo). Many nearby places do it for 20k/kilo.
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