We stayed in this hotel for a week. The room is OK but toilet is quite old and water was run out from shower very weak. For breakfast, it was OK and acceptable with good service. However, our main problem was start when we decide to booking tour via hotel. My family were booking deluxe tour from hotel. He offer deluxe tour $35 / person to Halong bay and $35 / person to Tam coc. It is quite a lot of money if you multiply with everyone in my family. In Halong bay tour, It was terrible: the bus is full, we have to sit in extra small seat during travel 4 hrs to go and another 4 hr. to go back. On boat, lunch table is not enough with everyone so someone don't get their food. Finally, I find out from guide tour in this trip that this is standard type and its cost just $15!!!!. When I back to hotel, I complain this on front desk. Unfortunately, He wasn't same guy that sale tour for us. He said he will call tour company to talk with us in tomorrow's evening after we back from another tour that we already pay with the hotel. After we complained a lot last night, on second tour that I quite sure that is deluxe tour that I expected. I did not sure if I don't complain anything; I will get standard tour again or not. However, we were disappointed again when we back to hotel without any tour company waiting for us and we have to departure on tomorrow morning. On the day that we were departure, we are luck to meet the guy who sale tour for us. He saw us and can't run away so he say he can return us just $9/person (35-15 = $20/person). He said he have to save another $11/person for his hotel!!! I got 2 tours in very difference at the same price. May be we gonna have bad luck on first tour but hotel should working more than this. We had to bring our luggage down by ourselves without any help.
- Official Description (provided by the hotel):
- Located in the central of Old Quarter, Allura hotel is ideal for staying during holidays in Hanoi city. From the hotel, the guest takes only short time to reach almost attractions as Old Quarter, Hoan Kiem lake, Hanoi central Cathedral Church...and very convenience to get another places outside of Old Quarter. Inside the hotel, all the rooms have nice decoration and designed by combining the modern and old Vietnamese style. All the rooms have windows to bring the guest the best view of Old Quarter. The facilities equipped as 3 stars hotel room offer almost the needs of the guests. All the room has private bathroom with bath-tub and hot water is available. Inside the room has private computer with internet. The guest can also use WIFI for free.To give more comfortable to the guest, we offer all the services as: laundry service, room services, travel information ( for free ), tickets booking(non-profit), car or motor rental,...To ensure the safe to the guest when the first arrival to Hanoi, we also offer airport pick up services. The strongest advantage of us, we have experience and enthusiasm staffs. They were long time selected and trained. Come with us, we will beside the guests in all of their step. For us, the price is not too important but your love for us. ... more less
- Reservation Options:
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