I'll start with the good-
Cheap $14 per night for double room, aircon, fridge and proper durvets, comfy beds and hit shower.
Free tea and coffee all day.
Overall we were really happy with the room. The girl asked how long we would stay for and I asked if I could let her know tomorrow as my sister was yet to arrive and I wanted to make sure she liked it.
No one told us about the free breakfast and it wasn't even written anywhere that I could see, I heard of it through over reviews.
The place was dirty, dust caked the banisters and stairs, empty beer bottles about 15 of them stood around outside our door that the cleaning lady had obviously not bothered to carry downstairs after taking them out of another room, along with a dirty pile of linin.
There was a dead insect smooshed on the wall of the bathroom so obviously they did a rushed cleaning job.
At 7am my sister went and had breakfast. It's free so shouldn't complain but it's not nice and I definitely won't eat it again- even for free. Could get a nicer mean for 50 cents on the st. Just plain white bread and a plain over cooked omlet meh.
We went up showered and came down at 8.30am where the girl asked us when we would check out I said ok we would like to stay another night- she replied sorry, we've booked your room out.
Speechless? We had to go back and pack- check out time was at 12 and they obviously wanted us gone before then. But the really annoying thing is I told her I would let her know that day how long we would stay and she said that was fine! If I'd known it wasn't I would of come down later in the night to book but I honestly thought 8.30am would be as good a time as any. Seriously annoying. She should of been more specific. As we talked about what to do she suddenly decided to mention they have another room at the other hostel- why she left it so late to say I have no idea.
Poor customer service. Unhappy customers the end.
- Official Description (provided by the hotel):
- We are HANOI HOSTEL 91C HANG MA STR. The best hostel in hanoi. We get CERTIFICATE OF EXCELLENT IN 2012, 2013, 2014. You will have:• Free breakfast• Free Wireless internet connection• Free Hanoi city Maps & advice• Free Coffee & Tea all day• Free Luggage storage• Free individual lockers & locks ... more less
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